Troubleshoot Server Times by Integrating with SteelCentral AppInternals

Troubleshoot a long server time (part of a slow response time) of a user's activity, by drilling down from the activity into SteelCentral AppInternals™. In AppInternals you can trace an activity's call (AppInternals transaction) to the server as it crosses the server-side components, and follow it across the back-end components. If the activity makes two calls to the same server, or to two different servers, you can drill down from this activity to trace two separate transactions.

Troubleshoot a slow server time by drilling down to AppInternals

You can drill down to AppInternals either by tracing all transactions from one activity, or you can follow all the transactions which originated from the same instance of a web page.

Before you begin

You can only monitor an activity all the way from the device side to its server-side transactions if you have all the following in place:

  • You must have Aternity on-premise v10.x or later, and AppInternals 10.2.1.

  • You must be able to sign in to both SteelCentral Aternity™ and SteelCentral AppInternals™.

  • The application must be managed in Aternity, and it must already have a custom activity. It can be:

  • The user must perform an activity on a monitored device which runs Aternity Agent 9.2 or later, or for mobile devices, the mobile app must already have Aternity monitoring embedded using Aternity Mobile 9.3 or later.

  • You must install the AppInternals Agent on all target servers on the back end of this activity. This allows AppInternals to trace a transaction's path across the servers.


  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select the Gear Icon > Integration Settings.
  3. Step 3 Point Aternity to your AppInternals in the SteelCentral AppInternals™ section.

    For more information, see Integrate Aternity with SteelCentral Suite and Other Systems (Integration Settings).

    Configure Aternity to point to AppInternals
  4. Step 4 Access AppInternals from a web browser.
  5. Step 5 Configure your AppInternals for optimum integration with Aternity, so that Aternity can associate transactions and web pages with the widest possible range of client-server traffic.

    Select Configure > Configurations > Default configuration or select the custom configuration for the processes you want to monitor.

    Configure AppInternals for the best integration with Aternity

    Select the following fields (if not already selected) in the Data Collection Settings > Custom section.

    Field Description
    Collect End-User Experience Data

    Select this for AppInternals to inject its JavaScript, which Aternity uses to track the ID of a web page and transaction.

    Customize Snippet > AJAX > Synchronously load JavaScript library for AJAX pages

    Select this to ensure AppInternals monitors all AJAX calls (except for Android monitored mobile apps).

  6. Step 6 In Aternity, access the Monitor User Experience dashboard of the user or device which performed the activity.

    Type the username or hostname in the top bar's search box.

  7. Step 7 TTroubleshoot a long server time (part of a slow response time) of a user's activity, by drilling down from the activity into SteelCentral AppInternals™.
    1. a Identify an activity which contacted one or more servers, which is slow due to a long server time.

      Hover your mouse over an activity whose status is major () to view the breakdown of its client, network and server time. Check if the server time is the main culprit for the slow response time.

      Identify an activity whose server time needs investigating
    2. b Drill down to AppInternals to monitor each call to a server's back end server components.

      This requires you to sign in to AppInternals.

      Drill down to view this transaction in AppInternals
      Field Description
      View Transactions in AppInternals

      Select to drill down to AppInternals to view the transactions resulting from this activity's call to the server.

      View Pages in AppInternals

      If an activity occurs on a web page, you can drill down to AppInternals to view the transactions plus all other transactions which originated from that instance of the web page.

    3. c Select View transaction details in AppInternals to narrow down the segment of the transaction which caused the delay in server time.

      For more information, see the online help for AppInternals.

      View server side details of the transaction