Add Multi-Tenant Accounts for Service Providers (deprecated)

As a service provider you can use Aternity on-premiseto offer performance monitoring services to your customers (tenants) with Aternity deployed as a multi-tenant system. This enables your customers to enjoy performance monitoring services without deployment of Aternity components.

In multi-tenant mode, one customer cannot see the performance details of any other installed on the system.


  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select the Gear Icon > Settings > Advanced Settings > account > multi_tenant.

    Select Yes.

    Enable multi-tenancy in the system for more than one account
  3. Step 3 Sign out and sign back in again.
    Exit the system and re-enter
  4. Step 4 Select the Gear Icon > Accounts.
    Accessing multiple accounts in Aternity
  5. Step 5 Select Create Account to add an account for each tenant.
    Add multiple tenants to the system
    Field Description

    Displays an internal ID. Not for use.

    Account Key

    Displays the unique account ID for each tenant.

    Account Name

    Displays the name of the tenant. Change the name by selecting the menu on the right > Edit.

    License Type

    Displays the type of license:

    • Evaluation licenses expire after three months, intended for customers wishing to evaluate the features of Aternity.

    • Essentials licenses are not available for use.

    • Enterprise licenses are standard for tenants, with expiration dates according to the contract and payment of the tenant.

    • Hosting licenses are not available for use.

    Select the license type for more information about licenses for that account, including alerts for licenses that are about to expire.

    Select a license type for more information
    Total Licenses

    Displays the total number of licenses available to that account, whether in use or not.

    Deployment Limit

    Displays the maximum number of licenses allowed for each account.

    You can set this limit by selecting the menu on the right > Manage Licensing Provision > Edit Limits.

    Licenses in Use

    Displays the number of licenses which devices currently occupy (report to Aternity) from each account. Use this to determine whether you need more licenses for that account.

    Rejected (Last 24 Hours)

    Displays number of devices which attempted to connect to Aternity but were unsuccessful because there were insufficient licenses for that device type.


    Displays the subdomain access for users who sign in to Aternity via SSO. For example,


    Displays the latest expiration date of all the licenses for this account.

    Logins Displays the number of times that a user has signed in to Aternity from that account.
  6. Step 6 To edit an account's settings, select the the menu on the right > Edit or any of the other options.
    Access settings for each of your accounts
    Field Description

    Select to edit the account name, and to add an email address for incident alerts. For more than one address, separate them with a semicolon.

    Edit the account name and notification email addresses for incients
    Manage Users

    Select to add, edit or remove users for this account, as described in View the Users of Aternity.

    Manage Licenses

    Select to add or remove licenses which the tenant purchased. To change the number of devices or update a license's expiration date, select the serial number of the license.

    Use the Edit Licenses screen to add or delete licenses
    Manage License Provisioning

    Select to configure how licenses are distributed between the following types:

    • A Physical Device license is occupied by a single Windows or Mac computer (laptop, desktop, surface and so on).

    • A Mobile Device license is occupied when a mobile device runs a monitored mobile app (iOS or Android) and reports a unique device ID.

    • A Virtual Device license is occupied by a single virtual desktop (VDI), where the desktop image contains the Aternity Agent.

    • A Virtual App Session license is occupied by four frontline clients which run a virtual application from an virtual application server, where the server is running the Aternity Agent.


      A single virtual app session (frontline client) uses only a quarter of a license.

    For more information, see Manage, Allocate or Limit the Licenses for Monitored Devices (License Provisioning).

    Manage Integrations

    For each account: You can integrate Aternity with other products in the SteelCentral Suite, and to several third party enterprise systems to enable or enhance some features.

    For more information, see Integrate Aternity with SteelCentral Suite and Other Systems (Integration Settings).


    Select to disable all user access by members of that tenant.