View User Data Collected by Aternity

This section lists the data collected about a user on a device, which serves to complete the picture of a single user's experience, or whether a symptom appears for all users in a department or office.

Field Description Source
AD Department

(For all devices except mobile and Macs) Displays the department of the current user logged in to this device.

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > Organization > Department.

AD Office

(For all devices except mobile) Displays the office where the current user logged in to this device.

For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > General > Office (physicalDeliveryOfficeName).

AD Title

(For all devices except mobile and Macs) Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > > Organization > Title (Title).

Company Name

(Mobile devices only) Displays the name of the company as determined by the app developer who manually set this field in the app's monitoring as part of the Aternity Mobile SDK.

Mobile apps can set this manually in the Aternity Mobile SDK.

Department

Displays the name of the department to which the user or the device belongs.

(Windows) Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > Organization > Department (department).

(Mobile) Displays only if you configured it in the Aternity advanced settings.

(Macs) Displays only if you manually mapped this device to a department.

Email Address

(Windows only) Displays the email address associated with the current logged in user.

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > General > E-mail (mail).

Office or AD Office

(For all devices except mobile) Displays the office where the current user logged in to this device.

For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > General > Office (physicalDeliveryOfficeName).

(Macs) Displays only if you manually mapped this device to a department.

Region

You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

The system reports location using the chosen method for location mapping.

Role

Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

(Windows) Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > > Organization > Title (Title).

(Mobile) Displays only if you configured it in the Aternity advanced settings.

(Macs) Displays only if you manually mapped this device to a department.

User Full Name

(Windows only) Displays the full name of the person accessing the device (not the username).

Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > General > Display Name (displayName).

User Name

Displays the username of the person accessing each device.

(Windows) Agent 9.x or later queries Windows network user information, accessing the Active Directory user > Properties > > Name.

(Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

(Mac) The Aternity Agent for Mac queries the macOS