Predefined Activities for Microsoft Outlook

These are the default out of the box (OOTB) activities for the Windows English version of Microsoft Outlook 2007, 2010, 2013 and 2016, and supports the Office 365 (o365) architecture, like integration with SharePoint. For details about activities for Office 365 Web Access, contact the Aternity Beta Team.

An activity's definition uses an event to mark its start, like a mouse click or a key press. Usually there are several ways to start the same activity, like mouse clicking a menu, or typing a keyboard shortcut, or using the arrow keys to focus on a GUI entry and then pressing Enter or the space bar to select it. Hence most activities have several possible starting points, but all end with the same result.

Activity Starts after... Ends when...

Launch measures the time to launch Outlook.

An application's launch time, which Aternity measures automatically for all Windows applications and monitored mobile apps, starts when the process begins, and ends when it is ready to receive user input. In Windows, this is also when it finishes creating a window with a title bar. If a user double-clicks a document which also launches the app, the launch time would include BOTH opening the application AND the time to open the document, which may be significant if the document is on a slow network or it is a large or complex file.

This does not include the time taken to choose a user profile if prompted.

You can also see if Outlook launched in offline cached mode in the Info1 field of this activity.

The Outlook main window appears, and the window title is Microsoft Outlook.

New Mail measures the time to create a new mail window.

In the Mail view, mouse click New or New Email from the toolbar.

A new window opens containing the title Untitled – Message.

In the Mail view, mouse click New > Mail Message (older versions of Outlook).

In the Mail view, press Ctrl+N.

In the Mail view, press Ctrl+Shift+M.

Open Address Book, select a contact, then press Ctrl+N.

In the Mail view, select Inbox then press Ctrl+N.

In the Mail view, select Inbox then press Ctrl+Shift+M.

From any view, select Actions or New Items, then New E-mail and then mouse click on HTML or Plain Text or Rich Text.

From any view, select Actions or New Items, then New E-mail and then press Enter when the focus is on HTML or Plain Text or Rich Text.

From the Contact view, in the toolbar, select Communicate > Email (2007 and 2010 only).

Hover your mouse over a contact name, click on the mail icon to send a new mail to that person.

Open Address Book measures the time it takes to open the Address Book window in Outlook.

From the Mail view, mouse click the Address Book icon in the toolbar.

The address window opens with the title Address Book or Select Names: Global Address List.

While composing a mail, meeting or appointment, press Alt+R.

While composing a mail, meeting or appointment, press Alt+C.

While composing a mail, meeting or appointment, press Alt+. (period).

While composing a mail, meeting or appointment, press Alt+B.

While composing a mail, meeting or appointment, mouse click From.

While composing a mail, meeting or appointment, mouse click To.

While composing a mail, meeting or appointment, press Enter on To when it is in focus.

While composing a mail, meeting or appointment, press the space bar when To is in focus.

While composing a mail, , meeting or appointment, mouse click Cc.

While composing a mail, meeting or appointment, press Enter on Cc when it is in focus.

While composing a mail, meeting or appointment, press the space bar when Cc is in focus.

While composing a mail, meeting or appointment, mouse click Bcc.

While composing a mail, meeting or appointment, press Enter on Bcc when it is in focus.

While composing a mail, meeting or appointment, press the space bar when Bcc is in focus.

While composing a mail, meeting or appointment, click Address Book in the toolbar.

While creating an appointment, click Address Book in the toolbar.

Anywhere in the application, press Ctrl+Shift+B.

Open Calendar measures the time to open the calendar in Outlook.

From any view, in the navigation pane at the bottom left of the window, mouse click on the Calendar icon.

The calendar window appears and the title contains both Microsoft Outlook and Calendar in different combinations.

From any view, press Ctrl+2.

From the Mail view, press Ctrl+6 (folder view) then mouse click on Calendar.

From the Mail view, press Ctrl+6 (folder view) then press Enter when Calendar is in focus.

From the Mail view, press Ctrl+6 (folder view) then press the space bar when Calendar is in focus.

When creating a new meeting or appointment, mouse click on the Calendar icon in the ribbon.

From the Outlook Today view, click on the Calendar link (2007 and 2010 only).

From the Outlook Today view, press Enter when Calendar is in focus (2007 and 2010 only).

Select Go > Calendar (2007 only).

Select Go menu and press Enter when Calendar is in focus (2007 only).

Select Go menu and press the space bar when Calendar is in focus (2007 only).

From any view EXCEPT Calendar, in the navigation pane at the bottom left of the window, click on the Calendar icon.

Open Contacts measures the time to open the Contacts list in Outlook.

From any view, in the navigation pane at the bottom left of the window, mouse click on the Contacts icon.

The contacts window appears and the title contains both Microsoft Outlook and Contacts in different combinations.

From any view, press Ctrl+3.

From the Mail view, press Ctrl+6 (folder view) then mouse click on Contacts.

From the Mail view, press Ctrl+6 (folder view) then press Enter when Contacts is in focus.

From the Mail view, press Ctrl+6 (folder view) then press the space bar when Contacts is in focus.

Select Go > Contacts (2007 only).

Select Go menu and press Enter when Contacts is in focus (2007 only).

Select Go menu and press the space bar when Contacts is in focus (2007 only).

From any view EXCEPT Calendar, in the navigation pane at the bottom left of the window, click on the Contacts icon.

Open Inbox measures the time for the Inbox folder to show when you are in another part of Outlook.

From any view EXCEPT Inbox, in the navigation pane at the bottom left of the window, mouse click on the Mail icon.

The panels have loaded and window title has changed to contain the word Inbox.

From any view, press Ctrl+1.

From the Mail view, press Ctrl+6 (folder view) then mouse click on Inbox.

From the Mail view, press Ctrl+6 (folder view) then press Enter when Inbox is in focus.

From the Mail view, press Ctrl+6 (folder view) then press the space bar when Inbox is in focus.

From the Outlook Today view, mouse click on Messages (2007 and 2010 only).

From the Outlook Today view, press Enter when Messages is in focus (2007 and 2010 only).

From the Outlook Today view, mouse click on Inbox (2007 and 2010 only).

From the Outlook Today view, press Enter when Inbox is in focus (2007 and 2010 only).

Select Go > Inbox (2007 only).

Select Go menu and press Enter when Inbox is in focus (2007 only).

From any view, in the navigation pane at the bottom left of the window, right-click on the Mail icon and select Open in New Window (2013 and 2016 only).

Open Mail measures the time to open an email item in Outlook.

From the Mail view, double-click on an email item or a meeting item.

The selected email loads into a new window and the title contains the word Message or Meeting.

Mouse click on an Outlook new mail desktop alert.

From a previewed email, double click on an attachment which is itself an email (2010, 2013 and 2016 only).

From an open email window, double click on an attachment which is itself an email (2010, 2013 and 2016 only).

From a previewed email, press Enter when an attachment which is itself an email is in focus (2010, 2013 and 2016 only).

From an open email window, press Enter when an attachment which is itself an email is in focus (2010, 2013 and 2016 only).

From the Mail view, press Enter when an email item or a meeting item is in focus (2010, 2013 and 2016 only).

From the Mail view, press Ctrl+O when an email item or a meeting item is in focus (2010, 2013 and 2016 only).

Open Scheduling Assistant measures the time to open the scheduling assistant window in Outlook.

From an opened appointment or meeting window, mouse click on Scheduling Assistant.

The Scheduling Assistant completes displaying the free time of all meeting attendees.

From a previewed meeting invitation, click on Propose new time (2007 only).

From a previewed meeting invitation, click on Propose new time > Decline and propose new time.

From a previewed meeting invitation, click on Propose new time > Tentative and propose new time.

From an opened appointment or meeting window, mouse click on Propose new time.

From an opened appointment or meeting window, mouse click on Propose new time > Decline and propose new time.

From an opened appointment or meeting window, mouse click on Propose new time > Tentative and propose new time.

From the Calendar view, click on Actions > Plan a meeting.

From the Calendar view, select Actions, then press Enter when Plan a meeting is in focus.

Preview Mail measures the time for Outlook to display a selected mail in the viewing pane.

Mouse click on an email entry.

The selected email is fully refreshed in the preview pane.

Press arrow keys to select an email entry.

Send Mail to Outbox measures the time to move a mail to the Outbox folder and close the mail window.

From an opened editing email message, mouse click Send.

The new mail message window disappears.

From an opened editing email message, press Ctrl+Enter.

From an opened editing email message, press Alt+S.

From an opened editing email message, press Enter when Send is in focus.

From an opened editing email message, press the space bar when Send is in focus.

From a dialog box, click Send Anyway (2010, 2013 and 2016).

From a dialog box, press Alt+S to send anyway (2010, 2013 and 2016).

From a dialog box, press Enter when Send Anyway is in focus (2010, 2013 and 2016).

From a dialog box, press the space bar when Send Anyway is in focus (2010, 2013 and 2016).

If auto spell check is enabled, mouse click any of the following buttons:

  • Ignore Once (Alt+I)

  • Ignore All (Alt+G)

  • Add to dictionary (Alt+A)

  • Change (Alt+C)

  • Change all (Alt+L)

  • Auto correct (Alt+R)

If auto spell check is enabled, press Enter when any of the above speller buttons are in focus.

If auto spell check is enabled, press the space bar when any of the above speller buttons are in focus.

From the Mail view, select Reply or Reply All or Forward, editing email message, then mouse click Send.

In Microsoft Outlook, Aternity labels an activity as incomplete in the following cases:

  • If you click or type anything or change the app focus while an activity is ongoing.

  • Create a new mail with mail stationery.

  • Create a new mail by clicking on a contact and then clicking on Send E-mail (2013 and 2016 only).

  • Open the calendar by clicking on a date in the mini calendar in the To Do bar on the right hand side.

  • Open the calendar by hovering over the Calendar icon in the main view and picking a date from the pop-up (2013 and 2016 only).

  • If Outlook issues a prompt or speller when sending a mail. Aternity logs the activity properly after you dismiss the dialog.