Configure Aternity with a Ticketing System (SNMP Trap Manager)

You can integrate Aternity with your ticketing system (SNMP trap manager) to route all incident alerts or Aternity system errors (like database connectivity issues), to display them centrally on your SNMP management system, alongside alerts from other applications.

If you configure more than one trap manager, Aternity sends incident alerts to all of them. However, it only sends system alerts (like database connectivity issues) to the SNMP managers where you select Use for system alerts in this screen.

Configuring the SNMP trap manager server

Before you begin

Configure Aternity to send incident alerts as SNMP messages, by selecting the Gear Icon > Monitors > appname > monitor_type > Detection > Incident Setting) and select Send SNMP Trap.

Tip:

This is different from service desk alerts, which alert about device health, not activities of an application. Learn more.

Send incident alerts as SNMP messages

Procedure

  1. Step 1 Add the aternityMibs.txt file to your SNMP traps server to configure it to recognize messages from Aternity.

    When you set up the Aternity Management Server, it places the aternityMibs.txt file in the snmp sub-directory, at d:\data\Aternity\snmp\MIBs.

    Tip:

    If you upgraded to Aternity v10 or later, the company ID in aternityMibs.txt changed from Aternity to Riverbed, which changes your SNMP manager categorises notifications from Aternity.

  2. Step 2 Open a browser and sign in to Aternity.
  3. Step 3 Select the Gear Icon > Settings > Enterprise Environment Integration > SNMP Trap Manager.
    Configuring the SNMP trap manager server
    Field Description
    Name

    Enter the logical name of the SNMP trap manager configuration.

    Server Name/IP Address

    Enter the hostname, IP address or DNS name of the SNMP trap server.

    Community

    Enter the SNMP community name for trap messages (generally Public or Private).

    SNMP Version

    Select the version of the SNMP protocol which Aternity should use when sending messages.

    Tip:

    All SNMP managers must support SNMP v1 or v2.

    Use for system alerts

    Select to specify this SNMP manager as a recipient of system alerts (like database connectivity issues). All SNMP managers receive incident alerts.

  4. Step 4 To add more than one SNMP manager, select + Add New.
  5. Step 5 Select Send Test Trap to send a sample message to the trap manager to verify the information you entered.
    Check the trap manager to make sure that the test trap arrived.
  6. Step 6 To remove an SNMP trap manager, select Delete .