Configure Aternity with a Ticketing System (SNMP Trap Manager)

You can integrate Aternity with your ticketing system (SNMP trap manager) to route all incident alerts or Aternity system errors (like database connectivity issues), to display them centrally on your SNMP management system, alongside alerts from other applications. You can also configure sending incident alerts for activities as SNMP messages separately for different monitors.


This is different from service desk alerts, which alert about device health, not activities of an application. Learn more.

If you configure more than one trap manager, Aternity sends incident alerts to all of them. However, it only sends system alerts (like database connectivity issues) to the SNMP managers where you select Use for system alerts in this screen.

Configuring the SNMP trap manager server

First, you configure the default trap manager under the Settings menu. Then, if necessary to modify the default settings and configure SNMP traps for an activity separately, do this under the Advanced Settings > Monitors.


  1. Step 1 Add the aternityMibs.txt file to your SNMP traps server to configure it to recognize messages from Aternity.

    When you set up the Aternity Management Server, it places the aternityMibs.txt file in the snmp sub-directory, at d:\data\Aternity\snmp\MIBs.

  2. Step 2 Open a browser and sign in to Aternity.
  3. Step 3 Select the Gear Icon > Settings > Enterprise Environment Integration > SNMP Trap Manager.
    Configuring the SNMP trap manager server
    Field Description

    Enter the logical name of the SNMP trap manager configuration.

    Server Name/IP Address

    Enter the hostname, IP address or DNS name of the SNMP trap server.


    Enter the SNMP community name for trap messages (generally Public or Private).

    SNMP Version

    Select the version of the SNMP protocol which Aternity should use when sending messages.


    All SNMP managers must support SNMP v1 or v2.

    Use for system alerts

    Select to specify this SNMP manager as a recipient of system alerts (like database connectivity issues). All SNMP managers receive incident alerts.

  4. Step 4 To add more than one SNMP manager, select + Add New.
  5. Step 5 Select Send Test Trap to send a sample message to the trap manager to verify the information you entered.

    Check the trap manager to make sure that the test trap arrived.

    To remove an SNMP trap manager, select Delete .

  6. Step 6 (Optional) Configure Aternity to send incident alerts for activities as SNMP messages separately for different monitors.
    1. a Select the Gear Icon > Monitors > {appname} > {monitor_type} > Detection tab > Incident Setting) and select Send SNMP Trap.

      For example, go to the Gear Icon > Monitors > Acrobat Reader > Launch.

    2. b Then go to the Detection tab and expand Incident Settings.
    3. c Select the Alert Configuration checkbox.
    4. d Uncheck Use Template.
    5. e Select the Send SNMP Trap checkbox.
      Send incident alerts as SNMP messages