Configure Aternity's Basic and Advanced Settings

Use the Settings or Advanced Settings screens to customize Aternity according to your requirements.

Open a browser and sign in to Aternity. Select the Gear Icon > Settings or Advanced Settings to view the settings screen.

Configure Basic Settings

To use Chrome to display some administration screens (which use Flex), perform the procedure explained here to install and use a dedicated desktop application to securely access the Aternity administrative screens. To access this link, you need to sign in to the Aternity Support Site. Learn more.

Customize and configure the following settings:

Field Description
Location Mapping (legacy)

The legacy method for location mapping assigns a location from a device attribute, like its subnet, which changes whenever the device connects from a different location. This method requires two separate mappings: first from an attribute (like a subnet) to a location name, then a separate mapping from each location name to its city, state, country, region and coordinates.

See Configure Business Locations with a Device Attribute (Legacy Location Mapping).

SNMP Trap Manager

You can integrate Aternity with your ticketing system (SNMP trap manager) to route all incident alerts or Aternity system errors (like database connectivity issues), to display them centrally on your SNMP management system, alongside alerts from other applications.

See Configure Aternity with a Ticketing System (SNMP Trap Manager).

Select Refresh in the top right corner to confirm your changes were successful.


Do not make changes to the advanced settings unless you consult with Customer Support, and backup the database's configuration schema before making any changes.

Configure Advanced Settings

Usability enhancements focuses on allowing the customers to perform tasks quickly. Use the Search option in the Advanced Settings screen. You can search for values or paths to quickly locate the required folder, instead of browsing between multiple folders in the tree looking for the required settings.

For example, type session to locate all folders where session settings appear. Another example, enter the exact path you need to verify/update following the recommendation of your customer support representative in order to quickly locate it.

Search for the location of the required value