Install Licenses for AppInternals on-premise

This article provides instructions for how to retrieve and deploy your licenses. First of all register or login at Aternity Support Site.

Procedure

  1. Step 1 Go to the AppInternals download page and download the AppInternals Analysis Server.
  2. Step 2 Install the Analysis Server and configure it with a fully-qualified host name as described in the installation documentation.
  3. Step 3 Log in to the AppInternals Analysis Server interface and go to the Configure > Licensing screen. Make a note of the Activation Request String. You will need it later.
  4. Step 4 Go to the Riverbed Support site and open a new ticket with the following subject: LICENSE KEY REQUEST FOR APPINTERNALS.
  5. Step 5 In the ticket, provide the Asset ID, the Activation Request String you wrote down at step 3, how many licenses to allocate to this License Key, and supply the fully-qualified Analysis Server Host Name which will be associated with this license key.

    Our support team will generate an Activation Key and attach it to the ticket.

  6. Step 6 Get the Activation Key.
  7. Step 7 Log in to the AppInternals Analysis Server interface and go to the Configure > Licensing screen, enter the Activation Key in the Paste the agents license key here area and click Save.
  8. Step 8 Log out from AppInternals and then log in back again to activate the license.

    AppInternals checks the license status only when users log in; so, all users must log out and then log in again to take advantage of a new license.

    If you are unable to complete this procedure for any reason, please contact us at support@riverbed.com.