Integrate with Zoom to Analyze Meetings Quality (Beta)

Aternity monitors your Zoom experience so you can measure and improve the productivity and user experience of your workforce. As Administrator of Aternity, configure the integration with Zoom in order to receive data about meetings quality in your organization. This will allow you to use the advanced dashboard for analyzing Zoom Meetings.

Aternity integrates with Zoom APIs to access a collection of resources of meetings that were held in the past and is bound for the Zoom rate limit policy.

Aternity is in a process of adding an Aternity public app to the Zoom marketplace for integration purposes. At this stage, this app is private. For details, refer to

Before you begin

  • Contact Aternity Beta Team to register for the beta program and to get this functionality.

  • Make sure that your Zoom user who is going to set up the integration with Aternity is assigned to the Admin role.


  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select the Gear Icon > Configuration > Zoom Monitoring.
    Allow Zoom integration
  3. Step 3 Select Install in the Initiate Zoom Meetings Collection screen.

    You are now redirected to the Zoom web portal to sign in.

    Sign in to Zoom
  4. Step 4 Sign in to your organization's Zoom account as a Zoom Admin user.
  5. Step 5 Select Authorize to allow Aternity to collect your meetings quality of service data.
    Authorize access request of Aternity to Zoom

    Note that Aternity uses OAuth 2.0 for authentication and using Zoom APIs. Learn more.

  6. Step 6 Return to the Zoom Monitoring screen in Aternity and select Verify to verify the setup.
    Verify the integration with Zoom
  7. Step 7 Select ON to enable Zoom data collection and then Save to save the settings.
    Enable quality of calls collection
  8. Step 8 Select Save to save the changes.

    Now you can analyze the quality of service (QoS) in Zoom using an advanced Aternity dashboard.

  9. Step 9 To temporarily stop the Zoom quality monitoring, switch the integration to OFF.
  10. Step 10 To permanently remove the Zoom quality monitoring, do the following:
    1. a Log in to your Zoom account and navigate to the Zoom App Marketplace.
    2. b Select Manage > Installed Apps or search for the Aternity app.
    3. c Select the Aternity app and then Uninstall.