View Zoom Data Collected by Aternity

Aternity integrates with Zoom and collects data about Zoom meetings. This allows organizations to investigate and troubleshoot calls and meetings quality in Zoom using Aternity advanced dashboard. The provided below description of the collected data is based on Zoom APIs.

You can analyze this data in the Analyze Zoom Meetings (Advanced) dashboard (learn more).

Aternity collects the following Zoom-related dimensions:
Field Description
Audio Attributes
Audio Microphone Device

Displays the type of microphone that participant used during the meeting.

Audio Speaker Device

Displays the type of speaker that participant used during the meeting.

Meeting Attributes
Meeting number

The meeting number is the meeting ID associated with a personal meeting ID or with an instant or scheduled or recurring meeting.

Meeting Start Time

Displays the meeting start time.

Meeting UUID

Displays the UUID (universally unique identifier) of the meeting.

Participant Attributes
Participant End Reason

Displays the reason of ending the call per participant of a group call.

Participant Join Time

Displays the time when that participant joined the meeting.

Participant Leave Time

Displays the time when that participant left the meeting.

Participant Name

Displays the name of a participant of a group call.

Participant Recorded

Displays whether the current participant recorded the meeting.

Participant Shared Application

Displays whether the current participant shared an application.

Participant Shared Desktop

Displays whether the current participant shared his/her desktop.

Participant Shared Whiteboard

Displays whether the current participant shared a whiteboard.

Participant User ID

Displays the user ID of a participant of a group call.

Aternity collects the following Zoom-related measures:
Field Description
Application Sharing Measures
Application Sharing Input Bitrate Average (kbps)

Displays the average bitrate for the incoming data of the shared stream.

Application Sharing Input Bitrate Min (kbps)

Displays the minimum bitrate for the incoming data of the shared stream.

Application Sharing Input Frame Rate Average (fps)

Displays the average number of frames per second received for an application sharing session per minute.

Application Sharing Input Frame Rate Min (fps)

Displays the minimal number of frames per second received for an application sharing session per minute.

Application Sharing Input Jitter Max (ms)

Displays the maximum jitter for the incoming data of the shared stream.

Application Sharing Input Jitter Average (ms)

Displays the average jitter for the incoming data of the shared stream.

Application Sharing Input Latency Average (ms)

Displays the average latency for the incoming data of the shared stream.

Application Sharing Input Latency Max (ms)

Displays the maximum latency for the incoming data of the shared stream.

Application Sharing Input Loss Max (%)

Displays the maximum packet loss for the incoming data of the shared stream.

Application Sharing Input Loss Average (%)

Displays the average packet loss for the incoming data of the shared stream.

Application Sharing Input Resolution Max (kilo pixels)

Displays the maximum resolution for the incoming data of the shared stream.

Application Sharing Input Resolution Min (kilo pixels)

Displays the minimum resolution for the incoming data of the shared stream.

Application Sharing Output Bitrate Min (kbps)

Displays the minimum bitrate for the outgoing data of the shared stream.

Application Sharing Output Bitrate Average (kbps)

Displays the average bitrate for the outgoing data of the shared stream.

Application Sharing Output Frame Rate Average

Displays the average frame rate for the outgoing data of the shared stream.

Application Sharing Output Frame Rate Min

Displays the minimum frame rate for the outgoing data of the shared stream.

Application Sharing Output Jitter Max

Displays the maximum jitter for the outgoing data of the shared stream.

Application Sharing Output Jitter Average Displays the average jitter for the outgoing data of the shared stream.
Application Sharing Output Latency Average

Displays the average latency for the outgoing data of the shared stream.

Application Sharing Output Latency Max

Displays the maximum latency for the outgoing data of the shared stream.

Application Sharing Output Loss Max

Displays the maximum packet loss for the outgoing data of the shared stream.

Application Sharing Output Loss Average

Displays the average packet loss for the outgoing data of the shared stream.

Application Sharing Output Resolution Max

Displays the maximum resolution for the outgoing data of the shared stream.

Application Sharing Output Resolution Min

Displays the minimum packet loss for the outgoing data of the shared stream.

Audio Measurements
Audio Output Loss Average Displays the percentage of the average packet loss for the outgoing audio data.
Audio Output Loss Max

Displays the percentage of the maximum packet loss for the outgoing audio data.

Audio Output Latency Max

Displays the maximum latency for the outgoing audio data in milliseconds.

Audio Output Latency Average

Displays the average latency for the outgoing audio data in milliseconds.

Audio Output Jitter Average

Displays the average jitter for the outgoing audio data in milliseconds.

Audio Output Jitter Max

Displays the maximum jitter for the outgoing audio data in milliseconds.

Audio Output Bitrate Min

Displays the minimum bitrate for the outgoing audio data in kbps.

Audio Output Bitrate Average

Displays the average bitrate for the outgoing audio data in kbps.

Audio Output Resolution Min

Displays the minimum resolution for the outgoing audio data in kilo pixels.

Audio Output Resolution Max

Displays the maximum resolution for the outgoing audio data in kilo pixels.

Audio Output Frame Rate Average

Displays the average frames per second sent for an audio stream, for each minute per each participant in a meeting.

Audio Output Frame Rate Min

Displays the minimum frames per second sent for an audio stream, for each minute per each participant in a meeting.

Audio Input Loss Average

Displays the percentage of the average packet loss for the incoming audio data.

Audio Input Loss Max

Displays the percentage of the maximum packet loss for the incoming audio data.

Audio Input Latency Max

Displays the maximum latency for the incoming audio data in milliseconds.

Audio Input Latency Average

Displays the average latency for the incoming audio data in milliseconds.

Audio Input Jitter Average

Displays the average jitter for the incoming audio data in milliseconds.

Audio Input Jitter Max

Displays the maximum jitter for the incoming audio data in milliseconds.

Audio Input Bitrate Min

Displays the minimum bitrate for the incoming audio data in kbps.

Audio Input Bitrate Average

Displays the average bitrate for the incoming audio data in kbps.

Audio Input Resolution Min

Displays the minimum resolution for the incoming audio data in kilo pixels.

Audio Input Resolution Max

Displays the maximum resolution for the incoming audio data in kilo pixels.

Audio Input Frame Rate Average

Displays the average frames per second received for an audio stream, for each minute per each participant in a meeting.

Audio Input Frame Rate Min

Displays the minimum frames per second received for an audio stream, for each minute per each participant in a meeting.

Device CPU Utilization Max Displays the maximum CPU usage of the device.
Process CPU Utilization Max

Displays the maximum CPU usage by Zoom.

Process CPU Utilization Min

Displays the minimum CPU usage by Zoom.

Process CPU Utilization Average

Displays the average CPU usage by Zoom.

Video Measurements
Video Input Loss Average

Displays the percentage of the average packet loss for the incoming video data.

Video Input Loss Max

Displays the percentage of the maximum packet loss for the incoming video data.

Video Input Latency Max

Displays the maximum latency for the incoming video data in milliseconds.

Video Input Latency Average

Displays the average latency for the incoming video data in milliseconds.

Video Input Jitter Average

Displays the average jitter for the incoming video data in milliseconds.

Video Input Jitter Max

Displays the maximum jitter for the incoming video data in milliseconds.

Video Input Bitrate Min

Displays the minimum bitrate for the incoming video data in kbps.

Video Input Bitrate Average

Displays the average bitrate for the incoming video data in kbps.

Video Input Resolution Min

Displays the minimum resolution for the incoming video data in kilo pixels.

Video Input Resolution Max

Displays the maximum resolution for the incoming video data in kilo pixels.

Video Input Frame Rate Average

Displays the average frames per second received for a video stream, for each minute per each participant in a meeting.

Video Input Frame Rate Min

Displays the minimum frames per second received for a video stream, for each minute per each participant in a meeting.

Video Output Loss Average Displays the percentage of the average packet loss for the outgoing video data.
Video Output Loss Max

Displays the percentage of the maximum packet loss for the outgoing video data.

Video Output Latency Max

Displays the maximum latency for the outgoing video data in milliseconds.

Video Output Latency Average

Displays the average latency for the outgoing video data in milliseconds.

Video Output Jitter Average

Displays the average jitter for the outgoing video data in milliseconds.

Video Output Jitter Max

Displays the maximum jitter for the outgoing video data in milliseconds.

Video Output Bitrate Min

Displays the minimum bitrate for the outgoing video data in kbps.

Video Output Bitrate Average

Displays the average bitrate for the outgoing video data in kbps.

Video Output Resolution Min

Displays the minimum resolution for the outgoing video data in kilo pixels.

Video Output Resolution Max

Displays the maximum resolution for the outgoing video data in kilo pixels.

Video Output Frame Rate Average

Displays the average frames per second received for a video stream, for each minute per each participant in a meeting.

Video Output Frame Rate Min

Displays the minimum frames per second received for a video stream, for each minute per each participant in a meeting.

Volume Measurements
Measurements Volume

Displays the total number of minutes users participated in meetings during the selected timeframe.

Poor Network Audio Volume

Displays the total number of minutes with poor quality audio for a certain participant during the selected timeframe.

Poor Network Video Volume

Displays the total number of minutes with poor quality video for a certain participant during the selected timeframe.

Poor Network Application Sharing Volume

Displays the total number of minutes with poor quality of application sharing for a certain participant during the selected timeframe.

Poor Network Measurements Volume

Displays the total number of minutes with poor network quality during the selected timeframe.

Aternity introduces Zoom-related scores:
Field Description
Audio Network Rating

Audio Rating measures a user's experience during a Zoom audio meeting.

It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

It rates the audio for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

Not Applicable means no audio was used at this minute for this participant. Poor means that audio latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

Video Network Rating

Video Rating measures a user's experience during a Zoom video meeting.

It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

It rates the video for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

Not Applicable means no video was used at this minute for this participant. Poor means that video latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

Application Sharing Network Rating

Application Sharing Rating measures a user's experience during a Zoom meeting where participants used the screen sharing feature.

It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

It rates the application sharing for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

Not Applicable means no application was shared at this minute for this participant. Poor means that application sharing latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

Network Measurements Rating

The Network Measurements Rating score measures a user's experience during every minute of a Zoom meeting. It depends on all other ratings, like Audio Network Rating, Video Network Rating, and Application Sharing Network Rating.

Rating criteria is as follows:

First of all, Aternity checks if the quality is poor. The score shows Poor if at least one of the audio/video/application sharing ratings is poor.

Then, if there are no poor ratings, Aternity checks if at least one of audio/video/application sharing ratings is good and if so, shows Good; otherwise, it is Not Applicable.