Integrate Aternity with External Systems (Integration Settings)

You can integrate Aternity with other products in the SteelCentral Suite, and to several third party enterprise systems to enable or enhance some features.

Integrate Aternity with other enterprise systems
Integrate with... To enable...

Aternity APM (previously AppInternals) (learn more)

Troubleshoot a long backend time (part of a slow response time) of a user's activity, by drilling down from the activity into Aternity APM (previously AppInternals). In Aternity APM you can trace an activity's call (APM transaction) to the server as it crosses the server-side components, and follow it across the backend components. If the activity makes two calls to the same server, or to two different servers, you can drill down from this activity to trace two separate transactions.

Learn more.

Troubleshoot a slow backend time by drilling down to Aternity APM

Microsoft Teams (learn more)

As Administrator of Aternity, you can configure the integration with Microsoft Teams in order to receive data about calls quality and other parameters directly to Aternity. This will allow you to use the advanced dashboard for analyzing Microsoft Teams calls. Learn more about data you can analyze in that dashboard.

learn more

SteelCentral AppResponse™ (learn more)

You can integrate Aternity SaaS with AppResponse to investigate user experience with Citrix appliances as well as end-to-end network performance of Citrix activity.

You can see these details when you drill down from the Troubleshoot Virtual Application Server dashboard to AppResponse.

learn more.

SteelCentral NetProfiler™ (learn more)

Troubleshoot slow network times by viewing a device's network connections and traffic in NetProfiler. See the traffic flow in this area of the network, or perhaps other subnets which may clog access to a shared network component.

Learn more.

One subnet which shares a server with others can clog access to that server

SteelCentral Portal™ (learn more)

The SteelCentral Portal™ offers an end-to-end digital experience by enabling you to view data from several products in the SteelCentral Suite side by side in a single dashboard. Add the Aternity Data Source to the Portal to view Aternity's data from the past seven days alongside that of other products.

Learn more.

Connect the Portal to an Aternity data source in the cloud

SSO (learn more)

Single Sign-On (SSO) brings the most secure access to Aternity by bypassing Aternity's sign in screen, and authenticating with your enterprise's chosen identity provider (IdP) just once using passwords, two-factor authentication (2FA), or even biometrics. Every time you access Aternity as an SSO user, it automatically reroutes you securely to the IdP, and then after authentication, it routes you back to your Aternity home page as a signed in user. SSO uses the secure SAML 2.0 protocol to delegate the entire authentication process to the IdP.

Learn more.

Access your Aternity homepage using SSO

ServiceNow (learn more)

Integrate Aternity with ServiceNow if you want to automatically route service desk alerts (SDA) to ServiceNow. Enter the details of accessing your ServiceNow, and also the username and password of a special 'service' user which is only for Aternity to send SDAs to the Aternity App for ServiceNow.

Learn more.

Aternity can send service desk alerts as an email, REST API or to ServiceNow

Email server (learn more)

With Aternity SaaS, you do not need to configure an email server, as it comes automatically configured with Amazon's simple email service (SES).

Learn more.

Aternity sends emails via its configured email server

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 View Aternity's integration with other enterprise systems by selecting the Gear Icon > Integration Settings.
    Integrate Aternity with other enterprise systems
    Field Description
    Aternity APM (previously AppInternals)

    See Integrate with Aternity APM (previously AppInternals) to Troubleshoot Server Times.

    Microsoft Teams

    Enable the integration and enter the MS Teams credentials to allow Aternity collecting MS Teams data from the MS Graph. Learn more.

    First, configure the listed below settings in the Azure Active Directory, then copy the values from the Azure Portal and enter them in the Aternity Integration Settings screen:
    • Office365 Tenant ID

    • OAuth 2.0 token endpoint (v2)

    • Aternity Application (client) ID

    • Aternity application password - client secret string

    See Integrate with Microsoft Teams to Analyze Calls.

    SteelCentral NetProfiler™

    See Integrate with SteelCentral NetProfiler to Troubleshoot a Device's Network Connections.

    SteelCentral Portal™

    See Connect SteelCentral Portal to the Aternity Data Source.

    SAML 2.0 Settings for Single Sign On

    See Integrate Single Sign-On (SSO) Access to Aternity.

  3. Step 3 To integrate with ServiceNow for routing service desk alerts (SDA) automatically to ServiceNow, enable its integration by selecting the Gear Icon > Service Desk Alerts.