Integrate an Email Server to Aternity

With Aternity SaaS, its email server comes automatically configured with Amazon's simple email service (SES). It communicates with Aternity's mail server using TLS v1.2 (learn more) over port 587.

Note:

Three Aternity servers can send emails: Aternity Management Server, Aternity Dashboard Server and SDA Server (Service Desk Alerts). Make sure that your enterprise email server has an open port and necessary permissions to receive emails from these Aternity servers.

Aternity sends automatic email notifications in the following cases:

  • When you create a new Aternity user, where the username is an email address.

  • When Aternity automatically generates an incident for an activity, you can configure it to send an email alert.

  • When Aternity automatically generates a service desk alert (SDA) for a device which suffers the same error repeatedly, you can configure it to send an email alert.

  • When there is a problem in your Aternity deployment and Aternity automatically generates a system health events for a server which malfunctions for any reason, you can configure it to send an email alert.

  • When you subscribe to a dashboard's updates.

Aternity sends emails via its configured email server