Integrate with ServiceNow Event Management (Beta)

Integrating Aternity with ServiceNow Event Management allows organizations to correlate Aternity unique events with other events, minimize noise, boost service quality, and more. Aternity customers who already benefit from the ServiceNow Event Management module are invited to take part in the early stages of Aternity integration with the ServiceNow Event Management. The first integration phase includes sending Aternity application performance incidents, application anomaly incidents, and device alerts to ServiceNow.

For more information, please contact Aternity Beta Team.

To enable the integration, perform the procedure explained below.

Before you begin

  • Ensure you have user name and password to log in to the ServiceNow console.

  • Ensure you are familiar with the ServiceNow Event Management module.

Procedure

  1. Step 1 Log in to ServiceNow.
  2. Step 2 Go to the Retrieved Update Sets page and select the Import Update Set from XML link under the Related Links section at the bottom.
  3. Step 3 Select Choose File, and then select the xml file you got from Aternity Beta Team. Select Upload to upload it to ServiceNow.

    Now yo can see the new item in the table called Aternity Event connector.

  4. Step 4 If using a domain separation, ensure you are at the global domain (check at the right top of the screen next to the user name).
  5. Step 5 Select Aternity Event connector.
  6. Step 6 Select Preview Update Set (in the middle of the screen above Related Links). Wait until the process successfully completes and close the wizard.
  7. Step 7 Select Commit Update Set (in the middle of the screen above Related Links). Wait until the process successfully completes and close the wizard.
  8. Step 8 Go to IntegrationHub > Credentials, select Aternity and enter username and password.

    To allow Aternity connectors to pull data from Aternity, Aternity credentials object was added. It is necessary to enter the credentials of a user with permissions to pull data from Aternity REST APIs.

  9. Step 9 There are three connector instances: one that pulls application performance incidents, one that pulls application anomaly incidents and one that pulls device service desk alerts. For each one that you want to utilize, do the following:
    1. a Go to Event Management > Integrations > Connector Instances, select one Aternity item.
    2. b If necessary, change the Host IP to your Aternity account URL (for example, my-odata.aternity.com.
    3. c If necessary, in the section Connector Instance Values, change the value of the account_id parameter.

      This step is necessary only for service providers that monitor multiple accounts. They need to set the account ID parameter to the relevant account.

    4. d In the section MID Servers for Connectors, enter the Mid Server name.
    5. e Test the connection.
    6. f If the connection test succeeded, select the Active check-box at the top of the view and save the configuration.
  10. Step 10 Return on step 9 three times for each connector instance in the table.
  11. Step 11 View in the ServiceNow Event Management > All Events the Aternity events if there have been relevant events in your Aternity account from the last 24 hours.