Configure Your Targets for Digital Experience Index

This article explains how to configure the DXI dashboard. All changes on the Configuration tabs are tenant-wide and can be done by account administrators only.

Use the Configuration tabs in the DXI dashboard to allocate the relative importance and the performance goals for each DXI Category that contribute to the Overall DXI score of your organization.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > DXI > Digital Experience Index dashboard.
    Open the DXI dashboard

    Learn more about the dashboard.

  3. Step 3 Go to the Configuration:Basic tab and set the weighted relative importance and goals for different categories.
    1. a Select the industry for the benchmark analysis from the drop-down menu at the top right of the screen.
    2. b Define your priorities by assigning the importance to each top-level DXI categories.

      Each DXI Category has a default weight which reflects their relative importance in affecting digital experience. These can be modified from their default based on what the customer feels as most important in their environment. Most of the weights should remain the default but for example, the customer wants to give more preference to the Collaboration Tools, this is where this would be set.

      Once the objectives are prioritized, see what you can improve (learn more).

      Set your priorities

      Now you can compare your organization digital experience against the industry standards (in the Benchmark tab). Learn more.

    3. c Set your goals.

      Goals displays the goals setting which customers can configure based on how they want to compare their performance.

      It is recommended to start with the customer’s baseline (Maintain) and if/when the resulting DXI score is satisfactory, and then ascend the industry benchmark percentiles for continuous improvement goals.

      The settings are:

      Field Description
      Improve

      Select Improve if you want to improve your performance by 20%.

      Top Tier

      Select Top Tier if you want to target the top 90th percentile relative to your industry peers.

      Excellent

      Select Excellent if you want to target the 75th percentile relative to your industry peers.

      Typical

      Select Typical if you want to target the 50th percentile relative to your industry peers.

      Maintain

      Select Maintain if you want to keep your 8-week average performance.

    4. d Select what sub-categories included out of the box with Aternity to include for calculating the scores for Productivity and Collaboration tools.

      If some applications are not used or their performance is not worth including, they can be unchecked. Additional applications cannot be added to this list.

      Select the categories to include in calculating the score
    5. e Decide whether to show the lost time on the dashboard or not.
      It can be set to show just lost time or that value as a Full Time Employee (FTE).
      Include the monetary values in the dashboard to visualize business impact
    6. f To quantify it with a monetary value, select Show Financial Impact and set the cost per person-hour.

      These values do not change the results of the DXI data, it just changes how it presents the data. If a customer is interested in cost versus lost time, this allows them to display it in a form for them to get the most value.

    7. g Select Update to save the changes.
  4. Step 4 Go to the Configuration:Business Activities tab to add business activities that contribute to your overall DXI score.
    1. a Select to add the top 20 activities.

      When selecting the business activities, it is worth adding the top 20 and then reviewing them to see if they are important to monitor. For example, removing Other Pages would be beneficial in most cases.

    2. b To remove those you do not need, select to remove it from the selection.
    3. c Select Add Activities if you have additional activities you want to include in the DXI analysis, for example a business critical app.
      Add individual activities and apps

      Once selected, the apps and activities can have their own weights assigned to them.

    4. d Select the desired Threshold values from the following choices:

      You can load thresholds from baselines computed from your most recent 8 weeks, or from managed application configuration.

      Field Description
      Leave thresholds unchanged

      The default option. Use the baselines Aternity has created.

      Reload from baselines

      Use this option if the baselines have changed due to application upgrades.

      Reload from managed application configuration

      Use this option if thresholds are set versus baselines.

    5. e For each application, set its weight and threshold. You can also remove the application.
    6. f Select Update to save the configuration.
  5. Step 5 View all the settings in the Configuration: Details (Read-only) tab.

    This view combines all the configuration in a read-only view that allows auditing and quick comparison of baselines, benchmarks and the thresholds.

    In this view, you can see the default weights for all individual components that Aternity provides. For example, a system crash gets a higher weight than a printer error.
    View the configuration summary