Aternity Software Requirements for on-premise 9.x

This section details the minimum software system requirements to install and run the components of Aternity.

Access Aternity Dashboards and Settings

Log in to SteelCentral Aternity™ from within a web browser, by entering the hostname of your on-premise Aternity Management Server (like https://aternity.mycompany.com/), using any of the following Windows supported browsers:

  • Google Chrome version 38 and above.

  • Microsoft Internet Explorer version 11 and 11 Enterprise Mode, with Compatibility Mode disabled.

    Note

    Some administration settings screens in Aternity (which use Flex) require the 32-bit version of Chrome or a 32-bit tab in Internet Explorer 11. In Chrome, you must also enable Flash by selecting the web icon in the address bar then selecting to always allow Flash on this site.

    Enable Flash in Chrome to view Aternity settings

Windows Devices (Running Windows Agent)

Each monitored Windows device must have the following minimum system requirements to install the Aternity Agent locally:

Attribute Requirement

WIndows operating system

Device must have:

  • Microsoft Windows 10, 8.1, or Windows 7 SP2 Enterprise / Professional 32-bit and 64-bit (32-bit requires Agent 9.0.6 or later).

  • For servers: Windows Server 2008 R2 64-bit and Windows Server 2012 64-bit.

Monitor web applications

Web (cloud) applications must run in one of the following browsers:

  • Microsoft Internet Explorer v9, 10 or 11.

    Disable Compatibility Mode to automatically discover web applications. It monitors custom activities even in compatibility mode.

    Select > Internet Options > Advanced > Security, and deselect Enable Enhanced Protection Mode).

  • Any Google Chrome browser released in the past two years, with the Aternity Extension for Chrome installed, to monitor web page monitoring events and all browser interaction. Without this, Aternity only monitors clicking a link, back, forward, direct URL, HTTP GET and POST events.

  • Firefox version 38 ESR or version 45 ESR.

    For version 45 ESR, contact Customer Services to ensure custom activities are compatible with this version of Firefox, and to add the necessary component to Aternity.

RAM

RAM usage varies based on the number of activities tracked.

Disk space

The Agent files themselves only occupy approximately 84MB of disk space.

The log files (usually 40) occupy about 350MB disk space. However, if an Agent runs more than six months, or if it generates errors, this could theoretically reach 121 log files at 935MB total. For rare troubleshooting (debug mode), they can reach 2.2GB, or in exceptional cases (verbose mode), up to 3.3GB.

Connectivity

Can send data (of performance and usage) securely to the Aternity Aggregation Server using HTTPS over port 443.

Microsoft .NET

Microsoft .NET version 3.5 SP1 or above. For added security (TLS 1.2), use .NET version 4.5 or above.

User privileges during installation

During the Agent installation, the username running the installation must have administrator privileges on this computer.

Virtual Windows Devices (Running the Windows Agent)

Aternity monitors performance in a wide range of virtual applications and virtual desktops. The virtual environments must be housed in one of the following operating systems:

Attribute Requirement

Operating system

Windows Server 2012 R2, 2012, or 2008 R2.

The Windows Agent monitors virtual devices and/or virtual applications in any of the following environments:

Attribute Requirement

Citrix virtual application servers

Citrix XenApp 6.5, 7.6.

Citrix virtual desktop servers

Citrix XenDesktop 6.5, 7.6.

Citrix XenServer is NOT supported.

VMWare VDI

VDI support is for VMWare ESXi 5.1, 5.5, or 6.0 only. VMWare ThinApp is NOT supported.

Microsoft RDC

Microsoft Remote Desktop Services 6.1, 8.1, 10.0.

Microsoft virtual application servers

Microsoft App-V 4.6 SP3, 5.0.

Mobile Devices (Running a Monitored Mobile App)

To run a monitored app in iOS or Android, the device must have the following operating systems:

Attribute Requirement

iOS operating system

iOS 8 or later (iPhone 4 or earlier cannot run iOS 8).

Android operating system

Android 4.4 or later.

Embed Mobile Monitoring (Aternity Wrapper and Aternity Mobile SDK)

To add monitoring to a mobile app, you must embed Aternity's monitoring into the app itself, before it is encrypted. Before embedding Aternity's monitoring into an iOS mobile app, verify your Mac conforms to the following minimum system requirements (Aternity iOS Wrapper and Aternity iOS Mobile SDK):

Attribute Requirement (iOS Wrapper and Aternity iOS SDK)

Operating system

Mac OS X 10.7 or later.

Java Developer Kit

JDK 1.8 or later.

Programming environment

Apple XCode 7.

Connectivity

Internet access.

App resource usage

When you add Aternity functionality to an iOS app:

  • Disk storage size increases by 3.3MB.

  • RAM size is an extra 5-10MB.

  • CPU usage rises by 1%.

Before embedding Aternity's monitoring into an Android mobile app, verify your Mac conforms to the following minimum system requirements (Aternity Android Wrapper or Aternity Android Mobile SDK):

Attribute Requirement (Android Wrapper and Aternity Android SDK)

Operating system

Mac OS X 10.7 or later.

Java Developer Kit

JDK 1.8 or later.

Programming environment

Google Android Studio or a standalone Android SDK.

Using the SDK Manager, install the latest Android SDK tools (platform tools and build tools) for SDK Platform API level 16 or newer.

Connectivity

Internet access.

App resource usage

When you add Aternity functionality to an Android app:

  • Disk storage barely changes at all.

  • RAM size is an extra 5-10MB.

  • CPU usage rises by 1%.

Aternity Management Server and Aternity Data Warehouse Server

The Aternity Management Server acts as the system's central server, which manages and integrates all the system components. Users access this server via a browser to configure the system and view the dashboards.

The Data Warehouse Server stores the raw data gathered from the Aggregation Servers, and aggregates (summarizes) it for the Database Server.

Both these servers require the following:

Attribute Requirement

Operating system

Windows Server 64 bit 2012 R2, 2012, or 2008 R2.

Set the date and time formats to Control Panel > Regions > Formats > English (United States).

Hardware

Hardware specifications depend on the size of your Aternity on-premise deployment. First choose the sizing for your enterprise, then view the hardware specifications for each size of deployment.

Aternity Aggregation Server

An Aggregation Server gathers (aggregates) the data directly from Aternity Agents on monitored devices, and passes it on to the Management Server.

Attribute Requirement

Operating system

Windows Server 64 bit 2012 R2, 2012, or 2008 R2.

Set the date and time formats to Control Panel > Regions > Formats > English (United States).

You can also install the Aggregation Server on Linux CentOS 5.8 or Linux RedHat Fedora.

Hardware

Hardware specifications depend on the size of your Aternity on-premise deployment. First choose the sizing for your enterprise, then view the hardware specifications for each size of deployment.

Aternity Database Server (Oracle)

The Aternity Database Server is an Oracle database which houses the Aternity system settings and the performance data from the past 1-2 years, aggregated by the Data Warehouse Server.

The only Aternity-specific requirement is the database version itself, which should be installed on any operating system supported by this database.

Attribute Requirement

Database

Oracle 12.c, or 11.2.0.4 (including support for Oracle Data Guard).

Operating system

Windows Server 64 bit 2012 R2 or 2008 R2 Enterprise Edition.

Set the date and time formats to Control Panel > Regions > Formats > English (United States).

You can also install the Database Server on Linux CentOS 5.8 or Linux RedHat Fedora.

Hardware

Hardware specifications depend on the size of your Aternity on-premise deployment. First choose the sizing for your enterprise, then view the hardware specifications for each size of deployment.

Aternity Dashboard Server (Tableau)

The Dashboard Server displays Aternity's intuitive dashboards using Tableau as its engine. It presents the raw data (from the Data Warehouse Server) and the older aggregated data (from the Database Server). Larger on-premise deployments require one or more additional Aternity Dashboard Server Workers to display dashboards more efficiently.

The Aternity Dashboard Server is a server running the version of Tableau which is compatible with this version of Aternity. For more information on the requirements of Tableau, see Tableau documentation.

Attribute Requirement

Operating system

Windows Server 64 bit 2012 R2 or 2008 R2 Enterprise Edition.

Set the date and time formats to Control Panel > Regions > Formats > English (United States).

Hardware

Hardware specifications depend on the size of your Aternity on-premise deployment. First choose the sizing for your enterprise, then view the hardware specifications for each size of deployment.