Set the SLA thresholds of an Activity

You can use the advanced monitor settings to define the SLA thresholds of each activity in an application. An SLA threshold is the activity response time specified in your service level agreement (SLA). The application provider commits as part of their service that it performs smoothly for everyone by assuring that all its activities respond within certain performance times. There are two types of SLA thresholds: internal and external.

Define external and internal thresholds for an activity's SLA

The Internal threshold is the response time (in seconds) of an activity which would be your early warning, showing you are at risk of exceeding your official service level agreement (SLA) with your customers. Any response longer than this threshold is colored yellow in the SLA dashboard, as it warns you risk breaking the SLA commitment for this activity..

The External threshold represents the maximum response time (in seconds) of an activity as defined in your official service level agreement (SLA) with your customers. Any response longer than this threshold is colored red in the SLA dashboard, since it breaks the official SLA commitment for this activity.

After you add the SLA thresholds to each activity, you can view your SLA compliance for all activities across all applications in the organization using the Monitor SLA dashboard.

View the activities which least complied with your SLA threshold

Before you begin

Before defining your SLA thresholds for each activity:

  • Quantify your service level commitments (SLA) to your customers, by defining the typical response times for each activity in an application. Then, for each activity, define the internal threshold, which serves as a warning that you are close to breaking your SLA, and the external threshold, above which you break the SLA.

  • Verify the access rights and privileges for your user includes Edit Monitors Tree privileges.

Procedure

  1. Step 1 Open a browser and log in to Aternity.
  2. Step 2 Select the Gear Icon > Monitors to view the Monitors Settings tree.
    Important

    Do NOT change settings here unless you are an expert in Aternity, as it could easily ruin the data and dashboards of the system. Even then, only change the settings as prescribed in the official Aternity documentation.

  3. Step 3 Select the activity in the application whose SLA thresholds you want to define.

    Open the application_name > monitor_name > activity_name to view its thresholds. For example, notepad++ > notepad++ (UX) > Open.

    The threshold values are in the SLA Thresholds section.

    Define SLA thresholds for an activity
    Field Description
    External

    Enter the number of seconds for the external SLA threshold for this activity.

    Internal

    Enter the number of seconds for the internal SLA threshold for this activity.

    If you want to set just one of the thresholds, we recommend to set the External threshold.

  4. Step 4 Select Publish in the top right corner of the page to commit the changes to the system and send them to the Aternity Agents on devices in the group you chose.
    Commit changes by publishing them

    Selecting Publish releases the editing lock on this screen and allows any other Power User of Aternity to edit the system's monitors.

    Tip

    We recommend after changing the Monitors Settings, validate it by running the Monitors Tester.