View Device Details Collected by Aternity

A monitored device is a desktop, laptop, smartphone or tablet which reports monitoring data to Aternity. Aternity monitors the performance of Windows devices (laptops, desktops, tablets), mobile devices (iOS, Android) and virtual sessions (VDI and virtual applications). It gathers data about the performance of applications and devices using its Aternity Agent which runs in the background.

Install the Aternity Agent locally on a Windows desktop or laptop which has a local Windows installation. On virtual desktops (VDIs), install the Agent inside the desktop image which is dynamically created for every session. Monitor virtual applications (even if you do not monitor the device which runs the virtual session) by installing the Agent on the virtual server only. Mobile devices (iOS and Android) report data from a monitored app which has the Aternity Mobile SDK embedded inside.

Device Details for Physical Devices

Aternity collects many attributes associated with the device itself, which remain relatively static, like its hardware configuration, or the installed operating system.

You can view this information in the Device Details dashboard.

The Device Details dashboard
Field Description Source
Active IP Address

Displays one of the IP addresses on this device whose network adapter is active, operational and non-virtual.

The actual IP used to connect to Aternity is the IP Address field. If the device has more than one operational network adapter, the Active IP Address field may have a different value.

The Agent queries Windows

Active Subnet

Displays one of the subnet values on this device whose network adapter is active, operational and non-virtual.

The actual subnet used to connect to Aternity is the Subnet field. If the device has more than one operational network adapter, the Active IP Address may have a different value.

The Agent queries Windows

City

Displays the city of the current location of the device.

The system reports location using the chosen method for location mapping.

Country

Displays the country of the current location of the device.

The system reports location using the chosen method for location mapping.

CPU Cores

(Desktops, laptops and mobile devices only) Displays the number of CPU processors of the device.

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

CPU Speed

(Windows only) Displays the speed of the CPU processors of the device.

The Agent queries Windows

Device ID

(Mobile devices only) Displays the device ID of the mobile device which runs the monitored app.

  • For monitored Android apps, the Device ID is made up of two parts: the first is the hardware device serial number, and the second is the software-based ANDROID_ID.

  • For monitored iOS apps the Device ID is only unique per vendor ID. If your enterprise uses a single vendor ID to create several apps, then whenever they are on the same device, they report the same Device ID. But an app from a different vendor ID (like Citrix WorxMail) on the same device would report a different Device ID.

The Aternity Mobile SDK queries the mobile operating system.

Device Type
  • Desktops are monitored Windows devices without a battery fitted.

  • Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models)

  • Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

  • Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

  • Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

  • Virtual App Servers offer multiple users access to a single setup of an application, for example, with Citrix XenApp.

  • Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

Device Types

Displays the types of devices on which the application runs.

For example, if you updated a server setting, but some users still complain of slow performance, you can isolate whether the slow results are restricted to just laptops, or if it is spread across all monitored devices.

Disk Type (System)

(Windows only) Displays the type of hard disk where the operating system is set up. For example, SSD or HDD.

The Agent queries Windows

Hostname

Displays the hostname of the monitored device.

For mobile devices, it displays the Device Name field. With Aternity Mobile SDK, you can customize the name of personal mobile devices running your enterprise app, so it displays in the dashboards according to your corporate naming policy. For example, you can dynamically assign the device name according to the app's enterprise login.

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system. Alternatively, Mobile apps can set this manually in the Aternity Mobile SDK.

Hypervisor

(VDI deployments only) Displays the name of the hypervisor which hosts this virtual machine.

Available when the system is configured to work with VCenter.

IP Address

(WIndows) Displays the device's internal IP address which is used to connect to Aternity.

(Mobile) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

The Agent queries Windows

In Call

(Mobile Android devices only) Displays whether the monitored device is currently in a phone call.

The Aternity Mobile SDK queries the mobile operating system.

Is Roaming

(Monitored mobile apps only) Displays True when the mobile device is using roaming service.

The Aternity Mobile SDK queries the mobile operating system.

Last Reboot Time or Last Boot

(Windows, mobile only) Displays the date and time of the last boot of the device.

(Windows) The Agent queries Windows Event Log.

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

Location

Displays the current geographic location of the device.

The system reports location using the chosen method for location mapping.

Manufacturer

Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on.

The Agent queries Windows

Memory

Displays the size of RAM of the device in gigabytes (GB).

The Agent queries Windows

Mobile Carrier

(Mobile devices only) Displays the name of the cellular carrier to which the device is connected.

The Aternity Mobile SDK queries the mobile operating system.

Model

Displays the name of the model of the device. For example, iPhone6.1, Dell Latitude D620, GalaxyTab8.

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

Network in Use

Displays the type of network connection of the device: LAN or WiFi, or for mobile devices it can be Mobile or WiFi.

(Windows) The Agent queries Microsoft Windows via the .NET NetworkInterface class to determine the type of connection.

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

Network Speed

Displays the maximum enabled speed of the active network adapter on a particular network (in megabits per second or Mbps). For example, the speed of WiFi at home on a device, or the speed of the network port at the office.

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

On Site

Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN).

(Windows) The Agent queries Windows

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

On VPN

(For all devices except mobile) Displays true when the device is connected to the corporate network through VPN.

The Agent queries Windows for a known virtual network adapter which is currently active.

Operating System

Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems.

(Windows) The Agent queries Windows.

(Mobile) The Aternity Mobile SDK queries the mobile operating system.

OS Service Pack

(For all devices except mobile)

Displays the full name, the exact version number, and the service pack version of the operating system. Use this to differentiate between different service packs of the same operating system version. For example, it lists Microsoft Windows 7 Ultimate SP0.0 separately from Microsoft Windows 7 Ultimate SP1.0.

The Agent queries Windows

Site Description

(For all devices except mobile) Displays a brief description of the site to which the device is connected (if defined in the LDAP), extracted from Windows, from the Description of the Site field login information derived from Microsoft Active Directory.

The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site.

Mobile apps can set this manually in the Aternity Mobile SDK.

Site Location

(For all devices except mobile) Displays the location details of the site where the device is currently connected.

The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site and then to its properties.

Site Name

Displays the name of the site to which the device is currently connected (if defined in the LDAP), extracted from Windows, from the name of the Site as listed in Microsoft Active Directory.

The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site.

Mobile apps can set this manually in the Aternity Mobile SDK.

Stability Index

(Windows only) The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity.

The Agent queries Windows

State

Displays the geographical state of the current location of the devices (or area, if state is not applicable).

The system reports location using the chosen method for location mapping.

Storage Name

(Android only) Displays the name assigned to the device's storage.

The Aternity Mobile SDK queries the mobile operating system.

Subnet

Displays the subnet configuration of the device which is used to connect to Aternity.

The Agent queries Windows

Additional Device Details for Virtual Application Servers (Citrix XenApp)

If you deployed a virtual application server, and you installed it with the Aternity Agent in server mode, it also gathers the following information:

Field Description Source
Citrix XenApp - Farm Name

If this XenApp server belongs to a farm, it displays the name of the farm. A farm is a set of servers running the Citrix Presentation Server, and configured to be managed as a single unit.

The Agent installed on the virtual application server (in server mode) reports these attributes by directly querying XenApp on the server.

Citrix XenApp - Product Edition

Displays the type of Citrix XenApp installed on this server. For example, Citrix XenApp, Platinum Edition.

Citrix XenApp - Product Version

Displays the release or version number of Citrix XenApp deployed on this server. For example, 6.5.0.

Citrix XenApp - Zone Name

Displays the name of zone within the farm, where all servers use the same data collector, which holds their settings and acts as their load balancer.

Device Location Mapping

Location mapping determines the location name (site, office or campus) of a monitored device as it is displayed in the dashboards.

The system supports two ways to configure location mapping:

Location Mapping Method Description

Site-based method (requires Aternity Agent 9.x)

Use the latest site-based method with Aternity Agent 9.x to automatically map location names from the Site in your Microsoft Active Directory (AD) in a quick one-step mapping. It uses your AD's location names, so if your company changes its structure or topology in the AD, the locations automatically update with it.

Automatic location mapping displays the Active Directory's Site name in the dashboards

For more information, see Configure Business Locations (Site-Based Location Mapping)).

Legacy attribute-based method (for older Agent versions)

The legacy method for location mapping assigns a location from a device attribute, like its subnet, which should change whenever the device connects from a different location, though subnets are less easy to maintain. This method requires two separate mappings: first from an attribute (like a subnet) to a location name, then a separate mapping from locations to their city, state, country, region and coordinates.

For more information, see Configure Business Locations with a Device Attribute (Legacy Location Mapping).