Introducing Aternity User Journey Intelligence

Aternity User Journey Intelligence enables you to extend visibility into complex web environments and to highlight the negative business impact of poorly performing web pages. It includes the following core capabilities:
  • Real User Monitoring: Allows deep investigation of web performance thru JavaScript instrumentation, as well as measuring real users to find and fix end user experience issues

  • Synthetic Monitoring: Allows monitoring and measuring of web performance 7x24 for any type of web application

With Aternity User Journey Intelligence, you can improve the digital experience across the entire journey, when it starts with customers on your web site and continues with the employees who serve these customers in the branch, store, or office. You can analyze the impact of digital experience not only on productivity, but also on business outcomes, like revenue. With synthetic monitoring, you can proactively detect and resolve issues 7x24.
Track digital experience of every user at each step of the journey across your site

Customer service is a vital factor required for a successful business. Deploying Aternity User Journey Intelligence, you speed up and improve your customer service.

Key Advantages of Aternity User Journey Intelligence

Aternity User Journey Intelligence provides a full spectrum Digital Experience Management (DEM) for customer service:
  • Monitors customer experience AND employee experience

  • Monitors IT metrics AND business metrics

  • Instrumentation on employee devices AND instrumentation of the application service

  • Supplies all of the DEM mechanisms, including device Agents, Synthetic Monitoring, and Real User Monitoring

  • Optimizes web page performance with detailed diagnostics​