Start Installing the Aternity Agent on Devices

The Aternity Agent monitors end user experience by measuring device and application performance. It is a small background utility which runs on each monitored device, and reports its data to the Aternity Aggregation Server.

Install the Aternity Agent locally on a Windows desktop or laptop which has a local Windows installation. On virtual desktops (VDIs), install the Agent inside the desktop image which is dynamically created for every session. Monitor virtual applications (even if you do not monitor the device which runs the virtual session) by installing the Agent on the virtual server only. Mobile devices (iOS and Android) report data from a monitored app which has the Aternity Mobile SDK embedded inside.

Important

When you upgrade to Aternity on-premise v9.x, if your legacy Agents communicate over TCP, you must first test then switch from TCP to HTTP(S).

Workflow for deploying Aternity Agent in your organization

The installation package and the extracted Agent files are secure, signed with our certificate. After you install the Agent, it can communicate securely with the server using the HTTPS protocol on port 443.

Secure installation of the Aternity Agent

Procedure

  1. Step 1 Download the Aternity Agent from the Riverbed support site.
  2. Step 2 Install the Agent on a single PC or small set of computers, to become acquainted with Aternity.

    Use the command line version of the Windows Agent installer on a single PC if:

    • You want to install an earlier version of the Agent (9.0.x or earlier).

    • You want to test your mass-deployment of the Agent (any version) by first running it on a single PC. After you've successfully installed and tested the command line installation on a single PC, you can then install the agent on multiple PCs using the command line installer.

    Important

    When you upgrade to Aternity on-premise v9.x, if your legacy Agents communicate over TCP, you must first test then switch from TCP to HTTP(S).

  3. Step 3 Use the command line installer to perform a mass rollout the Windows Agent on PCs.
  4. Step 4 (Optional) In rare cases, you may need to configure the installer with some advanced settings.

    The default settings in the batch file are designed to work with nearly all configurations and proxy server settings. However, for a virtual desktop or virtual application server, or for a special proxy server just for the Agent, configure the parameters.

  5. Step 5 (For web applications in Google Chrome) Roll out the Aternity Extension for Chrome to monitor web applications running in Google Chrome.

    Mass-deploy the Aternity Extension for Chrome on Windows PCs. For a mass-rollout on Macs, contact Aternity SaaS Administration.

  6. Step 6 (For Agent upgrades only) After you upgraded enough devices with Agent 9.x, switch to the enhanced view of Aternity, including enhanced dashboards, site-based location and automatic user attribute mapping.