Key Task: Analyze Process Resources

Use the Analyze Process Resources dashboard to find the managed applications on Windows and Mac that use the highest CPU and memory resources (PRC), which would slow down devices, and compare between applications or versions of an application to find the most efficient implementation (lowest PRC) in different operating systems or other attributes.

For example, you can check the browser which uses more resources, and whether the higher PRC occurs only on a specific version of an operating system. If you find that one browser uses more resources (slower) than others in the latest operating system upgrade, you might decide to proceed with the new operating system but require that users move to the more efficient browser (lower PRC).

These process resource criteria are measured and included by default for these Mac applications: Office, Skype for Business, and browsers. Application activities are not measured or included by default for these apps in Aternity dashboards.

Note

This dashboard's data refreshes every day.

Monitoring the process resource consumption of a managed application
Tip

Before using this dashboard, try the Commonalities Analysis dashboard to troubleshoot a single activity to find a single common thread to define the problem. However, if your problem is more complex, perhaps involving more than one activity and viewing several common threads which intersect, use the Analyze dashboards to test your theory.

The Analyze Process Resources dashboard
Tip

You can also view and analyze this data using the APPLICATION_RESOURCES_HOURLY REST API. (Learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Analyze > Process Resources.
    Access the Analyze Application Resources dashboard
  3. Step 3 Select the PRC columns to display in Measurements, to show the different resource usage attributes of applications across your organization.
    Select the PRC columns to display
    Field Description
    Number of Users

    Displays the number of unique users actively running this application during the timeframe.

    Physical Memory (average) of an application

    Displays the average usage of a managed application's physical memory (known as the total working set) in gigabytes during the timeframe, which is part of the PRC.

    High usage of an application's working set memory increases the chances of switching parts of the application into virtual memory, leading to an overall slowdown in performance.

    Physical Memory (maximum)

    Displays the peak usage of a managed application's physical memory (known as the total working set) in gigabytes during the timeframe, which is part of the PRC.

    High usage of an application's working set memory increases the chances of switching parts of the application into virtual memory, leading to an overall slowdown in performance.

    Process CPU (average) of an application

    Displays the average CPU usage (in percent) of this managed application during the timeframe, which is part of the application's process resource consumption (PRC).

    Process CPU (maximum) of an application

    Displays the peak CPU usage (in percent) of this managed application during the timeframe, which is part of the application's process resource consumption (PRC).

    Users

    Displays the number of unique users who ran this application (process) during the timeframe.

    Virtual Memory (average) of an application

    Displays the average usage of a managed application's reserved memory (commit size) in gigabytes during the timeframe, which is part of the application's process resource consumption (PRC).

    Virtual Memory (maximum) of an application

    Displays the peak usage of a managed application's reserved memory (commit size) in gigabytes during the timeframe, which is part of the application's process resource consumption (PRC).

  4. Step 4 Focus your dashboard using Breakdowns and Filters, to assess whether you are on the right track to understand the cause of the issue.
    1. a Select the two criteria (Breakdowns) that you want to correlate, using the panel on the right hand side.

      When you choose two Breakdowns, Aternity displays them as the two leftmost columns of the dashboard.

    2. b Choose Filters and Filter Values to limit the display to the data where the attribute has that value.
    Choose the two criteria (Breakdowns) to check the resource footprint of an aspect of an application

    Select any of the following fields to appear as Breakdowns or Filters.

    Tip

    Aternity only offers to narrow data with filter values which are available. It does not offer values which have not been reported. For example, if you select Week Number as your filter, it will only display the weeks for which monitoring data is available.

    Field Description
    Applications (breakdown only)

    View the list of applications (desktop, web and mobile) running on your monitored devices, and key information about their performance.

    Application Version

    Displays the version number for this application, which the Agent for End User Devices retrieves from the executable's Properties > Details.

    Business Locations

    Displays the name of the current location of the device. This is different from the Office, which is fixed for each user.

    For example, if a user based in the Houston office is working from the Chicago office, the Office is Houston, while the Business Location is Chicago.

    Channel

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which differentiates a device, user or location along internal business units or areas of the company like retail outlet or customer service center.

    Cities

    Displays the city of the current location of the device.

    Client Device Name

    (For virtual deployments only) Displays the hostname of a device which is connecting to a VDI or virtual application server.

    Client Device Type

    (For virtual deployments only) Displays the type of front line terminal which runs the virtual session hosted on a virtual server.

    If the front line terminal has an Agent for End User Devices locally installed, it reports the type of device of the terminal. Otherwise, if it does not have its own Agent, it reports it as a Remote Device.

    Countries

    Displays the country of the current location of the device.

    # CPU Cores

    (Desktops, laptops and mobile devices only) Displays the number of CPU cores of the device.

    CPU Frequency

    (Windows, Macs only) Displays the speed of the CPU processors of the device.

    CPU Generation

    (Windows on Intel only) Displays the generation of the Intel Core micro-architecture. For example 6 represents the 6th generation architecture processor, also known as Skylake.

    CPU Model

    (Windows on Intel only) Displays the model and speed of the Intel processor, as displayed in the System control panel. For example Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz or Intel(R) Xeon(R) CPU E5620 @ 2.40GHz.

    CPU Type

    (Windows on Intel only) Displays the core type of the Intel processor, for example i7, E5, and so on).

    Custom Attribute 1-6

    Custom Attribute 1 through 6 are placeholder custom attributes which you can optionally define.

    Only displays if you defined a custom attribute using this predefined name.

    Data Center Locations

    Data Center Locations in Aternity lists the locations of any virtual application servers (like Citrix XenApp) and VDI hypervisors (like in VMWare vSphere) which run the application. If the application is deployed both locally and virtually, one of the locations displays as Local.

    Days from Last Boot (breakdown only)

    Displays the number of days since the last time the device was booted. If you think that people experience slowdowns because they have not booted in some time, you can compare their performance with users who restart their devices frequently.

    Day of Week (filters only)

    Select to filter the displayed data for one or more days in the week.

    Departments

    Check if the drop in performance is centered around a specific department, which can point to a configuration which is unique to that group of users, by viewing the performance in the list of departments. For example, if you find that only the Sales department is suffering poor performance, you can trace it to an upgrade which only happened on their computers, like a new CTI which interferes with your application.

    Device Name

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    Device Types

    Displays the type of device reporting performance to Aternity.

    • Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X.

    • Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X.

    • Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

    • Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

    • Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

    • Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

    • Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

    Emails

    (Windows only) Displays the email address associated with the current logged in user.

    Hours of Day (filters only)

    Select to limit the displayed data of the dashboard by specific hourly slots in the day.

    Image Build Number

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the ID of the disk image used when creating this device's initial setup and configuration.

    LOB

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the type of business associated with this device, like life insurance, auto insurance, or finance.

    Manufacturers

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    Market

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the target market or business unit of a location, or a user or device in that area of the company.

    Memory Size

    Displays the size of physical RAM of the device.

    Models

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    Network Types

    (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

    Offices

    (For all devices except mobile) Displays the office where the current user logged in to this device.

    For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

    On Site

    (Windows only) Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN).

    On VPN

    (For all devices except mobile and Macs) Displays true when the device is connected to the corporate network through VPN.

    The Agent queries Windows for a virtual network adapter with an active connection and a common name in its description: AGN, Checkpoint, Cisco AnyConnect, Citrix VPN products, F5 Networks adapters, Juniper Networks, OpenVPN TAP, Palo Alto GlobalProtect, Pulse Secure, PureVPN, SonicWall, and VyprVPN.

    OS Architectures

    Displays whether the operating system of the monitored device is 32-bit or 64-bit.

    OS Disk Types

    (Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:

    • HDD for a traditional spinning hard disk drive

    • SSD for a solid state drive

    • Virtual if this is not a physical device.

    OS Family

    Displays the broad category of the operating system. Use this to differentiate between different major operating system groups. For example, it displays all releases of Microsoft Windows as MS Windows, all releases of Windows Server as MS Windows Server or all releases of iOS as iOS.

    OS Name or Operating Systems

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). Use this to differentiate between different versions of an operating system.

    For example, it displays Windows 10 Pro and Windows 10 Enterprise all as MS Windows 10, or iOS 10.2 and iOS 10.3 as iOS 10.

    To view this information and the service pack version, see OS Version.

    OS Version

    Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

    Pilot Groups

    Displays the pilot group to which the device belongs.

    A pilot group is a custom set of users or devices which undergo a change, like migrating to Windows 10, or updating the type of hard disk to SSD. You must assign a user or device to only one pilot group at a time, to ensure that you do not perform multiple changes at the same time.

    Process Name

    Displays the name of the monitored Windows process of the managed application, as displayed in the Windows Task Manager.

    Regions

    You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

    Roles

    Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

    States

    Displays the geographical state of the current location of the devices (or area, if state is not applicable).

    Store ID

    Displays your organization's internal code that identifies each retail store.

    Only displays if you defined a custom attribute using this predefined name.

    Store Type

    Displays the type of store, for example, branch, mall, or superstore.

    Only displays if you defined a custom attribute using this predefined name.

    Subnets

    Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    User Domains

    Displays the LDAP domain name for the user who is logged in to the device.

    User Full Name

    (Windows only) Displays the full name of the person accessing the device as defined in the corporate LDAP (not the username).

    Username

    Displays the username signed in to the device's operating system.

    User Role

    Displays user role descriptions customized by your organization, for example, Floor Sales, or Phone Support.

    Only displays if you defined a custom attribute using this predefined name.

    Virtualization

    Displays 1 if this took place on a VDI virtual machine or on a virtual application server. Displays 0 if it took place on a physical device.

  5. Step 5 You can change the start time of the data displayed in this dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can change the start time of the data displayed in this dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to 30 days.This dashboard's data refreshes every