Monitor My Enterprise for Legacy Agents

Use the My Enterprise dashboard as Aternity's home page, to view a detailed summary of the status of your organization and drill down to more details if required. From here, you can reach most of Aternity's dashboards with very few clicks. This dashboard displays the performance of your applications and devices in the different locations in your organization. It also displays the live incidents opened automatically by Aternity.

The My Enterprise dashboard

To view a single glance summary with less interaction (for example, in a NOC) of the performance of all locations, applications and live incidents, use the Monitor NOC dashboard (see Key Task: Monitor NOC).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Access the dashboard by typing its name in the search box in the top bar.
    Search for the My Enterprise dashboard in the search box
  3. Step 3 To view a summary of the performance of managed applications at each location in your organization, see the Business Locations section.

    Select from this section's drop-down menu to view performance by department, country and so on.

    Viewing detailed performance summary for each business location
    Field Description
    Application (only in dashboards with multiple applications)

    Displays the name of the monitored application, as it appears throughout the system. You can customize it when you add it as a managed application.

    Total Activities

    (For managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score.

    Activity Status

    Displays a performance breakdown of the Total Activities by their activity statuses.

  4. Step 4 You can view the details of a status, including its Score by hovering your mouse over it.
    Viewing score of location performance

    For further information, you can drill down to:

  5. Step 5 To view a detailed summary of the performance of each managed application, see the Applications section of the dashboard in the top middle section of the window.
    Viewing detailed summary of application performance

    The dashboard sorts the rows by their score, with the worst performers (lowest score) on top.

    For further information, you can drill down to:

    • The Monitor Application dashboard, to view all relevant details about an application's performance.

    • The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds.

  6. Step 6 To view a summary of the performance of a single application in each location (by location, city, country or region), select an application and view the sections on the left hand side of the dashboard.
    View a summary of performance for a single application
  7. Step 7 To view a summary of the recently reported health events from Windows devices, see the Health Events section in the lower middle section of the My Enterprise dashboard.
    Viewing the number of health events reported in each category
    Field Description
    Application

    Displays the number of reported health events associated with applications, for example, applications not responding or crashing.

    For a complete list of application health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    System

    Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors.

    For a complete list of system health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    Hardware

    Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on.

    For a complete list of hardware health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    For further information, you can drill down to:

  8. Step 8 To view a summary of the of boot times of all monitored devices running Windows, view a summary of the status distribution in the Boot graph in the Key Indicators section of the dashboard.

    The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots.

    Viewing statuses of boot times

    For further information, you can drill down to:

  9. Step 9 To view the reliability grade status of devices in your organization, see the Reliability Grade graph in the Key Indicators section.

    For further information, you can drill down to:

  10. Step 10 To view the remote display latency for remote desktop sessions in your organization, see the Remote Display Latency graph in the Key Indicators section.

    For further information, you can drill down to:

  11. Step 11 To view a summary of of the live incidents automatically opened by Aternity, see the Open Incidents section of the My Enterprise dashboard.

    An incident is a call to action about many users suffering poor performance on one activity in an application, indicating it is a widespread problem. The system creates incidents automatically, so you can proactively troubleshoot an issue before users even report it.

    An incident for an activity indicates several devices in a group are responding slowly

    This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization.

    Aternity assigns a status to every incident. For each one, this section displays:

    • A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time).

    • A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened.

    Viewing live open incidents

    To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Details dashboard.

  12. Step 12 You can limit the display of this dashboard using the menus at the top of the window.
    Limit view of My Enterprise dashboard
    Field Description
    Timeframe

    You can change the start time of the data displayed in this dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to 90 days.This dashboard's data refreshes every five minutes.

    Application

    Limits the display of the dashboard to one or more specific applications.

    Status

    Determines whether to hide or show the performance data which is good. Select from:

    • All displays all data including normal (good) performance

    • Exclude Normal hides normal (good) performance data, and displays only the problematic performance data.

    Status Volume

    Select how to display the data numbers:

    • Percent displays the reported volumes as percentages.

    • Count displays the reported volumes as the number of reports.