Key Task: Monitor NOC

Use the NOC View dashboard for a single-glance summary of the current status of the performance of applications and devices in your organization. You can also glance at a summary of all live open incidents, and any remote display latency for virtual deployments. This dashboard is ideally suited for network operating centers (NOCs).

The Monitor NOC dashboard
Field Description
Applications

Displays the overall performance for each managed application by aggregating all the activity statuses for that application into a single score. For more information, see below.

Business Locations

Displays the overall performance of all managed applications in each location of your organization.

You can also choose to display the overall performance of all monitored applications by Departments, or Regions, in the drop-down menu in this section.

Remote Display Latency

Displays the overall latency for virtual sessions (or lag) in seconds for each type of virtualized environment (virtual desktops and virtual applications), gathered from latency measurements taken every minute. It lists the following protocols (if present in your organization):

  • ICA is the protocol used by Citrix XenApp.

  • RDP is the protocol used by Microsoft products like Remote Desktop Connection. It is also increasingly being adopted by newer versions of Citrix XenApp.

  • PCoIP is the protocol used by VMWare's VDI systems.

Open Incidents

Displays a list of live incidents automatically opened by Aternity. An incident is a call to action about many users suffering poor performance on one activity in an application, indicating it is a widespread problem.

For each incident, this section displays:

  • A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last update time).

  • A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened.

You can access data in this dashboard (retention) going back up to the last midnight on the server's time zone.

This dashboard's data refreshes every five minutes.

To... Do this...

To view more details on a single application

In the Monitor NOC dashboard, hover over an application's performance icon, and drill down to the Monitor Application dashboard.

To determine if the problem is related to a location's infrastructure

In the Monitor NOC dashboard, select a location to view the application performances for that location only. If they are all red, it is likely an infrastructure issue.

If you see a problem in an application, to check the locations impacted

In the Monitor NOC dashboard, select the application and view the Locations section.

If you see a problematic location and want to know the applications which are not performing well

Select the location in the Locations section and view the performance of applications in that location using the Applications section.

To view more detailed performance information, with more drill down options

See the Monitor My Enterprise dashboard.

Tip

You can also view and analyze this data using the API_NOC_APPLICATION_CURR_SCORE REST API. (Learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Monitor > NOC.
    Accessing the NOC dashboard
  3. Step 3 Sort the data in this dashboard either by severity or usage, by selecting Sort By in the top-right corner.
    Choose how to sort the statuses in the NOC dashboard
    Field Description
    Default

    By default, the dashboard sorts entries by their recent score, so recent poor performers are highest in the table. But an application's activities must have a critical mass of activities (at least 10, or for more impact, at least 50) to make its mark on this dashboard.

    For example, if the performance of a widely used application dropped in the past hour, it would raise its profile in this list.

    Total Activities

    Select to sort the applications by their most popular, where the applications with the highest volumes of activities are shown first.

  4. Step 4 View the number of activities and their overall status in the Applications section.

    Each icon shows a summary of the performance for that item, and alongside it, it displays the number of user activities behind that measurement. The color of each icon represents its status which comes from its overall score.

    Overall application performance with the number of activities, as shown in the Monitor NOC dashboard
    Field Description

    Green activity

    A green activity has a normal status, when its response time is as expected, which is less than the minor baseline for this activity.

    Yellow activity

    A yellow activity has a minor status when its response time is slower than expected, since it passed the minor baseline for this activity.

    Orange activity

    A orange activity has a major status when its response time is significantly slower than expected, since it passed the major baseline for this activity.

    Red activity

    A red activity has a critical status, when the activity failed to respond.

    In addition, there are also entries with no status:

    Gray activity

    If an event or activity has fewer than 10 occurrences, it does not have a status, and therefore it displays as gray.

    The columns displayed are as follows:

    Field Description
    Now

    This column displays data aggregated for the past ten minutes since the last updated time, as displayed in the top left corner of the dashboard.

    Last Hour

    This column displays data aggregated for the last 60 minutes since the last refresh time, as displayed in the top left corner of the dashboard.

    Today

    This column displays data aggregated since midnight on the server's time zone.

    You can view the details of a status, including its Score by hovering your mouse over it.

    Viewing score of an application in the Monitor NOC dashboard

    For further information, you can drill down to:

  5. Step 5 To view the performance of a single managed application across any or all locations in your organization, select the application then view its performance in the Business Locations section.
    View the performance and incidents associated with a single application
  6. Step 6 To view the performance of managed applications for a single location, select the location, then view its performance in the Applications section.
    View the performance of managed applications at a single location