Alternatively, access the Remote Display dashboard by selecting first Main Menu > Troubleshoot > Virtual Desktop.

Select the Remote display latency option in the pop-up window.

The measurements show the percentage of latency times which have a status of normal, minor, major, sorted by the worst performers. Your goal is to have all the latency measurements as normal.

Field	Description
Client Locations	Check if the client devices with the slowest latency are concentrated in a certain location.
Client Devices	Check the users and client devices with the longest latency time.
Cities	Check if the problem impacts users working from a specific location (also collated by Cities, States, Countries, and Regions). You can also view this information on a map in the Geographies section. For example, if performance is poor only for users in the office in North London (a business location), check the networking infrastructure of that specific site. But if the problem affects all the offices in London (under Cities), you can check the wider infrastructure which is common to all those locations, like a data center.
Servers/Virtual Desktops	Check if the problem occurs for all users who connect to specific servers or virtual machine.
Data Center Locations	Data Center Locations in Aternity lists the locations of any virtual application servers (like Citrix XenApp) and VDI hypervisors (like in VMWare vSphere) which run the application. If the application is deployed both locally and virtually, one of the locations displays as Local.
Latency	Displays the average latency time (in seconds) during the timeframe of the dashboard.

For further information, you can drill down to:

• The Activity Resource Analysis dashboard, to see the effects of an activity directly on the resources of the device.

• The Desktop Reliability dashboard, to view the stability of both client and server devices.

• The Device Health dashboard, to troubleshoot hardware, system, and application issues.

• The Monitor User Experience dashboard, to see the recent log of events performed on this device.

• The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds.

• The Troubleshoot Boot dashboard, to see the performance of different devices in terms of boot times.

Change the dashboard's timeframe to extend the graph's time period if required. Hover over the graph to see the exact time of the measurement and the average latency time. Look at the recent statuses of latency over time, to see if it is improving or worsening.

Field	Description
Time	Presents the day and hour of the measurement.
Score	Presents the score for the statuses of all the latency times calculated by condensing all the latency statuses into a single value.
Status	Presents the score's status. A poor status is a sign you should troubleshoot this connection.

To zoom in on the times with the worst latency, select a place of interest on the graph, and view a second graph which opens underneath showing one hour after the time you selected on the upper graph, so you can pinpoint the changes.

You can investigate either the virtual servers or the front end clients:

• To investigate the server side, select the data center location with the slowest latency, and view the servers, devices, and trends concerning that location only, to assess possible correlations. You can then select the server with the slowest latency at that data center and view all the client devices remotely connected to that server. Verify the common attributes between those devices. Then you can drill down on a device for more information on their hardware or software issues.

• To investigate the front end clients, select the client location with the highest percentage of long latency times and then investigate the users connected from that location and to their servers or data centers.

Choose to display virtual application servers or virtual desktops, or choose to display specific protocols.

Field	Description
Timeframe	Choose the start time of the data displayed in this dashboard. You can access data in this dashboard (retention) going back up to seven days. This dashboard's data refreshes every hour.
Device Type	Select one of the following: Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp. Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).
Protocol	Displays the remote display protocol: ICA, the protocol used by Citrix XenApp. RDP, the protocol used by Microsoft products like Remote Desktop Connection. It is also increasingly being adopted by newer versions of Citrix XenApp. PCoIP, the protocol used by VMWare's VDI systems.
Status	Select whether to display only the activities which are exceeding SLA thresholds. Select one of the following: Exclude Normal displays only activities which exceed their SLA thresholds. All does not exclude data.