Getting Started with SteelCentral Aternity on-premise

SteelCentral Aternity™ monitors the performance of applications and devices from the end user perspective, so you can measure and improve the productivity of your workforce. It monitors your digital experience on the device by installing a lightweight Aternity Agent, which runs in the background on all monitored devices in your organization. Our presence on the end user's device (not remotely on a server) offers unique insights into the performance delays of applications and devices as the users themselves experience them.

SteelCentral Aternity™ presents end user experience in intuitive powerful dashboards

Aternity builds a broader picture of efficiency across your entire organization by measuring the performance of all applications, like their wait times, and the performance of devices, like their boot times or resource usage. It also helps keep track of your inventory, and can monitor the impact of large changes or migrations. It displays these insights using simple, powerful, and intuitive dashboards, or alternatively you can access the data directly via REST APIs. This enables IT teams to proactively troubleshoot issues, by exposing delays and problems from the end users' viewpoint.

Aternity's unique value correlates application performance, device health and user productivity in a single product

Aternity monitors the performance of Windows devices (laptops, desktops, tablets), Apple Mac devices (desktops, laptops), mobile devices (iOS, Android) and virtual sessions (VDI and virtual applications).

Although traditional APM products provide some aspects of End User Experience Monitoring, IT Ops teams can be blind to what their users actually experience as they use the full range of business critical applications every day.

It's easy to start monitoring the performance of applications in Aternity. Start by adding the Aternity Agent to one or more devices, and then immediately start viewing the performance of popular enterprise applications from the end user perspective in Aternity's dashboards.

Getting started with Aternity

Procedure

  1. Step 1 Sign up for a free trial of SteelCentral Aternity™.

    The easiest and fastest way to try the product, even if you want an on-premise deployment, is to try Aternity SaaS first with demo (automatically generated fake) data, to explore its functionality. If that is not possible, you could set up a small trial deployment of Aternity on-premise.

    Later, you can try Aternity with real data collected from your own devices in your organization, and then finally you can deploy the complete Aternity on-premise with your own data.

  2. Step 2 Open a browser and sign in to Aternity.

    Explore Aternity's intuitive dashboards to see the product's potential. At this stage, the dashboards show simulated demo data.

  3. Step 3 In the top left corner, select Main Menu > and then choose the action you want to perform.
    Choose the action you want to perform from the menu in the top right corner.
    Key Task Description
    Monitor

    Use SteelCentral Aternity™ to monitor every device and application from the end user viewpoint in real-time, to detect any performance issues.

    For more information, see Monitor End User Experience

    Troubleshoot

    Troubleshooting a problem requires hunting for clues which cause the problem. Aternity's direct visibility on the end user device brings extraordinary clarity, by presenting data which is only available on the device itself, using intuitive and flexible dashboards to examine and isolate the cause of the problem.

    For more information, see Troubleshoot Issues in your Organization

    Validate

    When you change application deployments, network infrastructures or devices in your enterprise, it can have a massive impact. Use SteelCentral Aternity™ to assess and quantify that impact, to validate if your change brought better or worse performance for end users.

    For more information, see Validate a Change in Your Organization

    Analyze

    You can test your own troubleshooting theories by finding common threads (correlations) between an application's performance and two or more attributes. Alternatively, you can use the Analyze (Advanced) dashboards to completely customize your layout from a blank canvas, for the ultimate flexibility to display complex correlations between as many attributes as you need.

    For more information, see Analyze Aternity Data In-Depth

    Inventory

    It's easy to locate a user or device and view the performance details, by performing one of several key searches.

    For more information, see Search or Perform an Inventory

  4. Step 4 Use the search box in the top bar to quickly start monitoring a device hostname, username or application, or enter the name of a dashboard.

    For more information, see Quick Search for a Device, User or Application from the Top Bar.

    Search for users, devices, applications, or dashboards
    Tip

    To change the home page to open Aternity on a different dashboard by default, select Set as homepage in the top bar.

    Set the default dashboard in Aternity
  5. Step 5 To view live data from your own devices, download the Aternity Agent from our website.

    Install the Agent on one or more devices or virtual servers.

    Secure installation of the Aternity Agent
  6. Step 6 Open a browser and sign in to Aternity.

    Now you can view the performance of your own monitored devices.

  7. Step 7 Download the latest Aternity on-premise's main setup package from the Riverbed support site by selecting Software (size).

    The setup package is for all Aternity servers.

    Download Aternity on-premise from the website

    There are also entries in the Useful Links section which are required for database setup.

  8. Step 8 Follow the instructions to Install Aternity on-premise solution components on your servers.
    Order for installing Aternity on-premise components
  9. Step 9 (Optional) An Administrator of Aternity or Power User of Aternity can also configure the following:
    • You can integrate Aternity with other enterprise systems:

      Integrate Aternity with other enterprise systems
      Enterprise system Description

      Your email server

      Configure the connection of your Aternity on-premise to your enterprise email server, as the route to send automatic email notifications.

      Your Active Directory (LDAP) service

      You can connect Aternity to your Microsoft Active Directory (AD), so that usernames defined in the AD can also be usernames to sign in to Aternity. Their usernames and passwords are managed in the AD only.

      SNMP Trap Manager Ticketing System

      You can integrate Aternity with your ticketing system (SNMP trap manager) to route all incident alerts or Aternity system errors (like database connectivity issues), to display them centrally on your SNMP management system, alongside alerts from other applications.

      Learn more.

      (Optional) Integrate Riverbed products to Aternity to extend the scope of its monitoring.

      Enterprise system Description

      SteelCentral AppInternals™

      Troubleshoot a long server time (part of a slow response time) of a user's activity, by drilling down from the activity into SteelCentral AppInternals™. In AppInternals you can trace an activity's call (AppInternals transaction) to the server as it crosses the server-side components, and follow it across the back-end components. If the activity makes two calls to the same server, or to two different servers, you can drill down from this activity to trace two separate transactions.

      SteelCentral NetProfiler™

      When viewing a monitored device in Aternity, you can link directly to the same device SteelCentral NetProfiler™ to view its network connections, traffic volume, ports and so on, to help troubleshoot slow network performance. From a single device in NetProfiler, you can monitor its broader subnet to see if there is a flood of traffic in this area of the network, or perhaps other subnets are clogging access to a shared network component, which may be causing poor network performance.

      SteelCentral Portal™

      The SteelCentral Portal™ offers an end-to-end digital experience by enabling you to view data from several Riverbed products side by side in a single dashboard. Add the Aternity Data Source to the Portal to view Aternity's data from the past seven days alongside that of other products.

      For details, see Integrate Aternity with SteelCentral Suite and Other Systems (Integration Settings).

    • Add users to sign in to Aternity and view the dashboards.

    • Define a test group to roll out your application monitoring to a limited audience before an enterprise-wide deployment.

    • Add managed applications to Aternity.

      Aternity automatically discovers and monitors all Windows applications (desktop, web and virtual) with zero configuration, when they run on a monitored device. A managed application has enhanced monitoring over a regular discovered application, because it adds default activities which track its launch times, resource consumption (PRC), and you can further add your own custom activities. For managed apps on Apple Macs, Aternity monitors the PRC only.

    • Fine tune the business locations which appear in the dashboards.