Troubleshoot Issues in your Organization

Troubleshooting a problem requires hunting for clues which cause the problem. Aternity's direct visibility on the end user device brings extraordinary clarity, by presenting data which is only available on the device itself, using intuitive and flexible dashboards to examine and isolate the cause of the problem.

Troubleshoot issues with Aternity
  • Troubleshooting an application requires isolating the problem and looking for a common thread through all the reported occurrences. This requires first identifying all those instances, and then comparing dozens of attributes to find the common element in all of them, so you can find the root cause of the problem.

    For more information, see Key Task: Troubleshoot Application.

  • Support engineers who receive a call from a user about a problematic device or application can troubleshoot it remotely by easily viewing the most important support information from the past day or so, enabling fast, effective and powerful remote troubleshooting.

    For more information, see Key Task: Troubleshoot User or Device.

  • Desktop support teams can troubleshoot a system or hardware problem by viewing its details: operating system, boot times, memory issues, or other hardware device issues which occur. In addition, they can assess its impact by viewing the end users which are affected by the problem.

    For more information, see Key Task: Troubleshoot System or Hardware.

  • You can troubleshoot an issue with your Virtual Desktop Infrastructure (VDI) using Aternity, to investigate issues of remote display latency, virtual desktop system problems, or an issue with a virtual application within your VDI deployment.

    For more information, see Key Task: Troubleshoot Virtual Desktop.