Identify Device Stability Issues (Desktop Reliability)

The Desktop Reliability dashboard monitors the stability of Windows devices in your organization, by displaying the Microsoft stability score of your devices. The computer's stability directly impacts on user productivity, so it is important to know the reliability of devices across your enterprise.

The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity. Your goal is to have a Good stability for all the devices in the company.

The Desktop Reliability dashboard
To... Do This

To view the number of devices which have repeated software or hardware failures

Use the Overview pie-chart to view the devices with Poor or Unacceptable reliability.

Select theUnacceptable or Poor section to view the 50 least reliable devices in the Devices section and their location in the Business Locations section.

To see the least reliable operating systems

Select the orange sector in the Overview section and display the Operating Systems in the section below the pie-chart.

To see details of the least stable devices (manufacturer and model)

Select the orange sector in the Overview section and display Device Types in the section below the pie-chart. Display only the information per Manufacturer to check if the most unstable devices have the same manufacturer.

To see if the instability could be caused by an infrastructure problem

Select the orange sector in the Overview section and display the Business Location in the section below the pie-chart.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Access the dashboard by typing its name in the search box in the top bar.

    Alternatively you can drill-down to this dashboard from any of the following dashboards:

    • Boot Analysis

    • Device Health

    • My Enterprise

    • Remote Display

  3. Step 3 View the number of unstable devices in your company, in the Overview pie-chart.

    Use this as the starting point of your device reliability investigation. Select the orange area and look at the other sections of the dashboard to track down the cause and resolve it as quickly as possible.

    View the volume of unstable devices in your enterprise

    The status of a score is an Apdex name and color associated with the value of the score: Good (green ), Fair (yellow ), Poor (orange ), or Unacceptable (red ).

    Apdex-inspired score
  4. Step 4 View the reliability per device type, manufacturer, operating system, department and geographic area to look for the possible instability causes.
    View common features of the unstable devices in your enterprise

    See the attributes which are common with the unstable devices. Select the fields in the drop-down list in the area below the Overview section, to see the device types or device manufacturers with a low reliability index and so on.

    For example, if you see that the most unstable devices are from the sales department and they are all laptops, check if the users always shut down their laptops at the end of the day, or just put their laptops to sleep.

    Field Description
    OS Name or Operating Systems

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). Use this to differentiate between different versions of an operating system.

    For example, it displays Windows 10 Pro and Windows 10 Enterprise all as MS Windows 10, or iOS 10.2 and iOS 10.3 as iOS 10.

    To view this information and the service pack version, see OS Version.

    Department

    Displays the name of the department to which the user or the device belongs.

    Device Types

    Check if the problem only affects users working on specific types of devices, like only those accessing the application on a tablet.

    Manufacturers

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    (Business) Location

    Displays the current geographic location of the device.

    If Aternity uses site-based location mapping, it reports the location as Off-site when the device is not connected to the Microsoft Active Directory. For legacy location mapping, if it cannot determine the location name, it reports it as Not Mapped. A mobile device with no location name reports as Off-site if it is on 3G or 4G/LTE, or Not Mapped if it is on WiFi.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Countries

    Displays the country of the current location of the device.

    States

    Displays the geographical state of the current location of the devices (or area, if state is not applicable).

    Cities

    Displays the city of the current location of the device.

  5. Step 5 View the reliability of each device and its details in the Devices section.

    For example, check a device's reliability if a user complains that Windows stopped working, or their device restarted suddenly.

    Hover over the reliability horizontal bar and see the details in the pop-up window. By default, the list is sorted by the reliability index, so the elements with the worst stability appear on the top.

    View details of the unstable devices in your enterprise

    For further information, you can drill down to:

    Field Description
    Hostname

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    Username

    Displays the username signed in to the device's operating system.

    OS Name or Operating Systems

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). Use this to differentiate between different versions of an operating system.

    For example, it displays Windows 10 Pro and Windows 10 Enterprise all as MS Windows 10, or iOS 10.2 and iOS 10.3 as iOS 10.

    To view this information and the service pack version, see OS Version.

    (Business) Location

    Displays the current geographic location of the device.

    If Aternity uses site-based location mapping, it reports the location as Off-site when the device is not connected to the Microsoft Active Directory. For legacy location mapping, if it cannot determine the location name, it reports it as Not Mapped. A mobile device with no location name reports as Off-site if it is on 3G or 4G/LTE, or Not Mapped if it is on WiFi.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Reliability Grade

    (Windows only) The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status. (see above).

    Reliability Value

    (Windows only) The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

    Last Update

    Displays the date of the Reliability Value.