View the List of Live Incidents (Incident List)

Incident List displays the list of live incidents which require immediate action, sorted by those with the highest impact. An incident is a call to action about many users suffering poor performance on one activity in an application, indicating it is a widespread problem.

An incident for an activity indicates several devices in a group are responding slowly

For example, if many users suddenly suffer slow performance in opening an email, the system automatically raises an incident for that activity for your urgent attention.

View the incident list

Typically, the device group of an incident contains all your monitored devices, but you could also choose to define your own test group.

The system creates incidents automatically, so you can proactively troubleshoot an issue before users even report it.

To view more details of an incident, select it.

Configure an activity's incident settings to change the proportion of suffering users which trigger an incident flag, and define the email address which receives the automatic alert notifications. Set the system to trigger an incident if BOTH:

Displays the status assigned to this incident (and its color) which reflects its overall impact. Aternity assigns an incident's status by collating all the statuses of this activity from devices in the group into a single incident status. For example, you can configure an incident to become Critical when an activity's status is red in 40% of the monitored devices in a group.

After identifying the issue, you can troubleshoot further with the Troubleshoot Application and Troubleshoot Activity dashboards.

Tip

You can also view and analyze this data using the INCIDENTS REST API. (Learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Troubleshoot > Incidents.
    Accessing Monitor Incidents

    Alternatively, select the incidents icon in the top bar.

    Select the incident icon in the top bar
  3. Step 3 View the live list of incidents for all activities, sorted by those with the most impact.
    See the number of impacted devices and drill down to other dashboards
    Field Description
    ID

    Displays the ID of the incident. Use the ID to quickly locate and follow up on an existing incident by searching for it in the ID search field a the top right hand side of the Incident List dashboard.

    Application

    The name of the managed application, whose activity is at the center of this incident.

    Activity (for incident)

    The name of the activity at the center of this incident, whose performance recently slowed significantly across many devices in this group.

    Created

    Displays the date and time when Aternity automatically opened this incident.

    Closed

    Displays the time when Aternity automatically closed this incident. When you configure an incident, you determine the conditions required to automatically open it, and then when the performance statuses improve, Aternity can automatically close it. This field is blank for incidents which are still open.

    State (incident)

    Displays the current state of the incident. Possible values are:

    • Active indicates the incident is live, and devices are still suffering from poor response times in this activity.

    • Closed indicates the devices are no longer reporting a problem with this activity, and therefore Aternity closed the incident.

    Duration (Minutes)

    Displays the time since Aternity opened this incident (if Active) or the time between the the opening and closing of the incident (if already Closed).

    Peak Impacted Users

    Displays the impact of this incident in your enterprise. Displays the status assigned to this incident (and its color) which reflects its overall impact. Aternity assigns an incident's status by collating all the statuses of this activity from devices in the group into a single incident status.

    Hover your mouse to view the peak number of devices which simultaneously reported this problem, at any point in time from the moment Aternity opened this incident. As each device reports that it actively suffers from this problem, the number of devices which simultaneously suffer from this issue varies over time.

    For example, you can configure an incident to become Critical when an activity's status is red in 40% of the monitored devices in a group.

    For further information, you can drill down to:

  4. Step 4 To view the details of an incident, select it.
  5. Step 5 You can limit the display of this dashboard using the menus at the top of the window.
    Select the information to display in the dashboard
    Field Description
    Timeframe

    You can change the start time of the data displayed in this dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to one year.

    This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.

    Application

    Limits the display of the dashboard to one or more specific applications.

    Activity

    Limits the display of the dashboard to one or more specific activities.

    ID

    Limits the display of the dashboard to a specific incident ID.

    State

    Limits the display to only those incidents with the selected states (Active or Closed).