View Detailed Information on a Single Device (Device Details)

The Device Details dashboard displays all attributes of a device and its signed in user, including its operating system, IP address, location, model name, as well as a full list of its applications.

For example, use this dashboard when you need more detail on a specific user's system, including a specific attribute like the version of its Agent for End User Devices, or whether it is currently reporting data to Aternity.

The Device Details dashboard

The fields displayed in this dashboard are different for each type of device: desktops, mobile devices and virtual deployments.

This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.

The Agent for End User Devices accesses this information only from the device itself, by accessing the network user information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Inventory > Device Details.
    Accessing Device Details
  3. Step 3 Select the device to display, by entering the hostname of the device, or enter the user and then select that person's device.
    Select a device or user to display
    Field Description
    Enter a username or device name

    Enter a username to see one of the person's devices, or enter the hostname of a device directly.

    Select a device

    If you entered a username, select the device name to display.

  4. Step 4 View a summary of the most important properties of the device, including the stability index, or reliability value to see if there are issues you need to address.
    View a summary of the desktop attributes

    The computer's stability directly impacts user productivity, so it is important to know the reliability of devices. Windows monitors the failures (application failures, software setup or update failures, operating system and boot failures, disk and memory failures) and compiles a System Stability Index (reliability value) that ranges from 1 to 10 (1 being the least stable). Your goal is to have a Good stability for all the devices in the company.

    Field Description
    Stability Index

    (Windows only) This index is made up of:

    • Reliability Value: The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

    • Reliability Grade: The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status.

    Network

    (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

    OS

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6).

    Last Boot

    (Windows, Mac, and mobile devices) Displays the date and time of the last boot of the device.

    Business Location

    Displays the current location of the device, and whether or not it is connected via VPN (by checking for known VPN adapters which are operational).

    Aternity reports the location as Off-site when the device is not connected to the Microsoft Active Directory or if Aternity cannot determine the location name.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Manufacturer

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    Model

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    IP Address

    (Windows only) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

    Subnet

    (Windows only) Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    Connected User

    Displays the username of the person working with the device.

    Department

    Displays the name of the department to which the user or the device belongs.

    For further information, you can drill down to:

    To troubleshoot the stability of a Windows device, use the search in the top bar of the window to navigate to the Desktop Reliability dashboard.

  5. Step 5 (Physical Windows devices only) View the software on this device in the Installed Software section.

    It displays all the device's software items which were set up for all users, but does NOT include Universal Windows Platform (UWP) applications (learn more). Use this list to check for a known clash between two applications, or to check whether it has the latest version of an app.

    View the applications on the device
    Field Description
    Name

    Displays the name of the software as it appears in the Windows Registry or in WMI (Windows Management Instrumentation).

    Version

    (From Agent 9.2.3) Displays the version number of the software as it appears in the Windows Registry or in WMI.

    Type (of installed software)

    (From Agent 9.2.3) Displays the type of software item on this device. It displays all the device's software items which were set up for all users, but does NOT include Universal Windows Platform (UWP) applications (learn more).

    Possible choices are:

    • Application displays applications that you can remove in the Windows Uninstall or change a program Control Panel, and system components that do not appear there, such as Configuration Manager Client.

      The Agent takes this list from the Windows Registry under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, returning all of the programs that have a value for DisplayName.

    • OS Update displays Windows updates, such as patches, hotfixes and service packs. It does not display OS upgrades, such as Windows 7 to Windows 10.

      The Agent takes this list from WMI (Windows Management Instrumentation).

    Last Change

    Displays the time of the last software change. (Until Agent 9.2.3 only) If the change took place before you deployed the Agent, it displays the time when you deployed that Agent.

  6. Step 6 Narrow down the Attribute or the list of applications with the text search field in the upper right corner of the section.

    You can search for an attribute name or its value.

    Use the search box to isolate attributes
    Field Description
    Attribute

    Displays the monitored device attribute as the Agent reported it to Aternity.

    Value

    Displays the value of the attribute since its last change.

    Last Change

    For attributes, it displays the most recent time the attribute changed its value. For applications, it displays the time of the setup or the time of the last application update.

    For example, if you type address in the search box, the section only displays the two attributes which include the word address in their names.

  7. Step 7 See the device information in the Device Attributes section:
    View the a summary of the desktop attributes
    Note

    The Agent for End User Devices accesses this information only from the device itself, by accessing the network user information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory.

    The following table lists the static attributes specific to the device itself, in alphabetical order:

    Field Description Source
    Active IP Address

    (Windows only) Displays one of the IP addresses on this device (including IP v6 if the device runs Agent 10 or later) whose network adapter is active, operational and non-virtual.

    The actual IP used to connect to Aternity is the IP Address field. If the device has more than one operational network adapter, the Active IP Address field may have a different value.

    The Agent queries the operating system

    Active Subnet

    (Windows only) Displays one of the subnet values on this device whose network adapter is active, operational and non-virtual.

    The actual subnet used to connect to Aternity is the Subnet field. If the device has more than one operational network adapter, the Active IP Address may have a different value.

    The Agent queries the operating system

    Antivirus Vendor

    Displays the antivirus installed on that device, including its vendor name and the date of the last update.

    The Agent queries the operating system

    BSSID

    (From Agent 9.2 or Agent for Mac 2.3) Displays the ID (MAC address) of the wireless access point, which the device currently uses to connect to a WiFi network.

    The Agent queries the operating system

    City

    Displays the city of the current location of the device.

    Aternity reports location using the chosen method for location mapping.

    Country

    Displays the country of the current location of the device.

    Aternity reports location using the chosen method for location mapping.

    CPU Cores

    (Desktops, laptops and mobile devices only) Displays the number of CPU cores of the device.

    The Agent queries the operating system

    CPU Generation

    (Windows on Intel only) Displays the generation of the Intel Core micro-architecture. For example 6 represents the 6th generation architecture processor, also known as Skylake.

    The Agent queries the operating system

    CPU Model

    (Windows on Intel only) Displays the model and speed of the Intel processor, as displayed in the System control panel. For example Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz or Intel(R) Xeon(R) CPU E5620 @ 2.40GHz.

    The Agent queries the operating system

    CPU Frequency or Speed

    (Windows, Macs only) Displays the speed of the CPU processors of the device.

    The Agent queries the operating system

    CPU Type

    (Windows on Intel only) Displays the core type of the Intel processor, for example i7, E5, and so on).

    The Agent queries the operating system

    Device ID

    (Mac) An Apple Mac's device ID is its Hardware UUID (universally unique identifier), as displayed in About This Mac > System Report. If some Macs have the same name, use the device ID to pinpoint a specific device.

    Device ID (UUID) of a Mac

    (Mobile) Displays the device ID of the mobile device which runs the monitored app.

    • For monitored Android apps, the Device ID is made up of two parts: the first is the WiFi mac address, and the second is the software-based ANDROID_ID.

    • For monitored iOS apps the Device ID is only unique per vendor ID. If your enterprise uses a single vendor ID to create several apps, then whenever they are on the same device, they report the same Device ID. But an app from a different vendor ID (like Citrix WorxMail) on the same device would report a different Device ID.

    The Agent queries the operating system

    Device Serial Number

    (Starting Agent 12.0.1 and/or Agent for Mac 3.2) Displays the device's serial number for Mac, Windows and virtual devices.

    (Mac) The Agent queries the operating system

    (Windows) The Agent takes this number from WMI (Windows Management Instrumentation)

    Device Type

    Displays the type of monitored device:

    • Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X.

    • Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X.

    • Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

    • Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

    • Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

    • Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

    • Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

    The Agent queries the operating system

    Disk Type (System)

    (Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:

    • HDD for a traditional spinning hard disk drive

    • SSD for a solid state drive

    • Virtual if this is not a physical device.

    The Agent queries the operating system

    Hostname

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    The Agent queries the operating system

    Alternatively, Mobile apps can set this manually in the Aternity Mobile SDK.

    In Call

    (Android only) Displays whether the monitored device is currently in a phone call.

    The Agent queries the operating system

    IP Address

    (Windows, Mac) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

    (Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

    The Agent queries the operating system

    Is Roaming

    (Mobile devices only) Displays True when the mobile device is using roaming service.

    The Agent queries the operating system

    Last Reboot Time or Last Boot

    (Windows, Mac, and mobile devices) Displays the date and time of the last boot of the device.

    The Agent queries the operating system

    Location / Business Location

    Displays the current geographic location of the device.

    A business location refers to a site (an office building, campus, or even a part of a building) in your organization which contains monitored devices. Each location has a city, state, country, and (optionally) region, and has specific geographic coordinates to display it on a map.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Aternity reports location using the chosen method for location mapping.

    Machine Power Plan

    (Windows only) Displays the Windows power plan which the device uses, governing the way the computer consumes power (like display brightness, sleep and so on). You can see this in Control Panel > Power Options. The default setting is Balanced.

    The Agent queries the operating system

    Manufacturer

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    The Agent queries the operating system

    Memory

    Displays the size of physical RAM of the device.

    The Agent queries the operating system

    Mobile Carrier

    (Mobile devices only) Displays the name of the cellular carrier to which the device is connected.

    The Agent queries the operating system

    Model

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    The Agent queries the operating system

    MS Office Language

    (Windows only) Displays the language of Microsoft Office that installed on the device.

    The Agent queries the operating system
    MS Office License Type

    (Windows only) Displays the type of license for Microsoft Office, if installed. Typically it is either Subscription for Office 365, or Volume License for more traditional license purchases.

    The Agent queries the operating system

    Network in Use

    (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

    (Windows) The Agent queries Microsoft Windows via the .NET NetworkInterface class to determine the type of connection.

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    On Site

    (Windows only) Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN).

    The Agent queries the operating system

    On VPN

    (For all devices except mobile and Macs) Displays true when the device is connected to the corporate network through VPN.

    The Agent queries Windows for a virtual network adapter with an active connection and a common name in its description: AGN, Checkpoint, Cisco AnyConnect, Citrix VPN products, F5 Networks adapters, Juniper Networks, OpenVPN TAP, Palo Alto GlobalProtect, Pulse Secure, PureVPN, SonicWall, and VyprVPN.

    OS Family

    Displays the broad category of the operating system. Use this to differentiate between different major operating system groups. For example, it displays all releases of Microsoft Windows as MS Windows, all releases of Windows Server as MS Windows Server or all releases of iOS as iOS.

    The Agent queries the operating system

    OS Name or Operating System

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). For example Android 4.1.4, iOS 9.3.5, and so on.

    The Agent queries the operating system

    OS Version

    (For all devices except mobile)

    Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

    The Agent queries the operating system

    Real Time Protection Status

    Displays the status of the installed antivirus software, whether it is ON (device is protected) or OFF (device is not protected).

    The Agent queries the operating system

    Site Description

    (For all devices except mobile) Displays a brief description of the site where the device connects (if defined in the LDAP), extracted from Windows, from the Description of the Site field sign in information derived from Microsoft Active Directory.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Site.

    Site Location

    (For all devices except mobile and Macs) Displays the geographic location details (city, state, country) of the site where the device is currently connected.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Site and then to its properties.

    Site Name

    (For Windows) Displays the name of the site to which the device is currently connected (if defined in the LDAP), extracted from Windows, from the name of the Site as listed in Microsoft Active Directory.

    (For mobile devices) Displays the name of the site where the device is currently connected. You can set the site name for a mobile app in the Aternity Mobile SDK.

    (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Site.

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    SSID

    (From Agent 9.2, or Agent for Mac 2.0 and mobile) Displays the name of the WiFi network where the device currently connects.

    The Agent queries the operating system

    Stability Index

    (Windows only) The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

    The Agent queries the operating system

    State

    Displays the geographical state of the current location of the devices (or area, if state is not applicable).

    Aternity reports location using the chosen method for location mapping.

    Storage Name

    (Android only) Displays the name assigned to the device's storage.

    The Aternity Mobile SDK queries the mobile operating system.

    Subnet

    Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    The Agent queries the operating system

    Time Zone

    (From Agent 9.2 or Agent for Mac 2.3) Displays the time zone of the device as set in its operating system.

    The Agent queries the operating system

    WiFi Channel

    (From Agent 9.2 or Agent for Mac 2.3) Displays the channel number which your device uses to connect to the WiFi router. Use this to ensure channels do not overlap one another in the same physical space. Your network performance significantly drops if a nearby WiFi router uses an overlapping channel with the same network speed.

    This lists the user-related attributes for this device in alphabetical order (see also the list of device-specific attributes and Agent-specific attributes):

    Field Description Source
    AD Department

    (For all devices except mobile and Macs) Displays the department of the current user logged in to this device.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Organization > Department.

    AD Office

    (For all devices except mobile) Displays the office where the current user logged in to this device.

    For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > General > Office (physicalDeliveryOfficeName).

    AD Title

    (For all devices except mobile and Macs) Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > > Organization > Title (Title).

    Company Name

    (Mobile devices only) Displays the name of the company as determined by the app developer who manually set this field in the app's monitoring as part of the Aternity Mobile SDK.

    Mobile apps can set this manually in the Aternity Mobile SDK.

    Department

    Displays the name of the department to which the user or the device belongs.

    (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Organization > Department (department).

    (Mobile) Displays only if Aternity SaaS Administration configured it in the Aternity advanced settings.

    (Macs) Displays only if Aternity SaaS Administration manually mapped this device to a department.

    Email Address

    (Windows only) Displays the email address associated with the current logged in user.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > General > E-mail (mail).

    Office or AD Office

    (For all devices except mobile) Displays the office where the current user logged in to this device.

    For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > General > Office (physicalDeliveryOfficeName).

    (Macs) Displays only if Aternity SaaS Administration manually mapped this device to a department.

    Region

    You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

    Aternity reports location using the chosen method for location mapping.

    Title

    Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

    (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > > Organization > Title (Title).

    (Mobile) Displays only if Aternity SaaS Administration manually mapped this device to a department.

    (Macs) Displays only if Aternity SaaS Administration manually mapped this device to a department.

    User Full Name

    (Windows only) Displays the full name of the person accessing the device as defined in the corporate LDAP (not the username).

    Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > General > Display Name (displayName).

    User Name

    Displays the username signed in to the device's operating system.

    (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > > Name.

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    (Mac) The Aternity Agent for Mac queries the macOS

    The following table lists the Agent-specific attributes for this device in alphabetical order (see also the list of device-specific attributes and user-related attributes):

    Field Description Source
    Agent Current Status

    For Windows and Macs, this displays the Agent's reporting states. For mobile devices, this displays the reporting status of the embedded monitoring functionality inside the app.

    The device's Agent states can be:

    • The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

    • (For Windows and Macs) The status of a device is Disconnected if Aternity has not received monitoring data for more than five minutes from this device, but it has received data within the last 7 days. This could be caused by powering off the device (may be company policy to switch off every night), or it may not have a license to report to Aternity, or it could point to a problem with the device, like no network connection.

      When the Agent is disconnected, it locally stores up to 50 minutes of retention data in offline mode, and then sends it when it renews its connection.

    • (For Windows and Macs) The status of a device is Stopped if its Agent behaves unusually (like high CPU or memory usage), and therefore it automatically shuts down. Contact Customer Services. (For mobile devices) Aternity Mobile reports a status Stopped when it does not collect performance data, but can still receive commands from the Aggregation Server.

    • (For monitored mobile apps only) The status of a device is Not Reporting if Aternity has not received monitoring data from this mobile device for at least 10 minutes. This could happen if the device is shut down, or the device has no network data connection, or the mobile app is running in the background or is not running at all.

    (For all devices except mobile) The Agent reports its own state. You can also manually stop the Agent via Aternity's advanced settings.

    (Mobile) Displays Reporting, Not Reporting, or Disconnected depending on the time elapsed since Aternity last received data from the Aternity Mobile SDK. Displays Stopped if you manually stopped the Aternity Mobile SDK from Aternity's advanced settings.

    Agent Health Status

    (For all devices except mobile) Displays the health state of the Agent for End User Devices. The values can be:

    • Healthy, when the Agent is functioning correctly and reports all measurements as expected.

    • Losing data, when the Agent omits reporting data due to a malfunction. If this happens, you know the data in the dashboards is incomplete. Contact customer services to resolve the problem if it persists.

    • User experience risk, when the Agent malfunctions and uses too much of the device's resources, or may cause an application crash. The Agent has safety mechanisms in place to shut itself down if it uses too much CPU or memory. For more information, contact customer services.

    • Losing data and user experience risk indicates the Agent is both losing data and risks causing an application crash. If this problem persists, contact customer services to resolve.

    The reliability of the data in the dashboards requires trust in the completeness of the data. If the Agent has any state other than Healthy, data integrity is at risk, and we recommend reporting this problem to customer services.

    The Agent reports its own state.

    Agent Version

    (For all devices except mobile) Displays the version of the Agent for End User Devices on the device.

    The Agent reports its own state.

    Aggregation Server

    Displays the hostname of the Aternity Aggregation Server receiving monitoring data from this device.

    (For all devices except mobile) The Agent reports its own state.

    (Mobile) Aternity Mobile SDK configuration.

    Enforce Privacy

    (For all devices except mobile) When True, it encrypts any attributes which can identify a user, like username, hostname, IP address, and so on. The default value is False.

    The Agent setup parameters. See this example of encrypted fields when privacy is enabled on the device's agent.

    Log Level

    Displays the level of detail of the performance data which Aternity captures about the monitored application or device.

    The Agent reports its own state.

    (Mobile) Displays only if Aternity SaaS Administration configured it in the Aternity advanced settings.

    For Citrix XenApp deployments, this dashboard also lists attributes specific to the application server:

    Field Description Source
    Citrix XenApp - Farm Name

    If this XenApp server belongs to a farm, it displays the name of the farm. A farm is a set of servers running the Citrix Presentation Server, and configured to be managed as a single unit.

    The Agent on the virtual application server (in server mode) reports these attributes by directly querying XenApp on the server.

    Citrix XenApp - Product Edition

    Displays the type of Citrix XenApp set up on this server. For example, Citrix XenApp, Platinum Edition.

    Citrix XenApp - Product Version

    Displays the release or version number of Citrix XenApp deployed on this server. For example, 6.5.0.

    Citrix XenApp - Zone Name

    Displays the name of zone within the farm, where all servers use the same data collector, which acts as their load balancer.

  8. Step 8 You can limit the display of the dashboard using the menus at the top of the window.
    Select the time zone to view all timestamps in this dashboard
    Field Description
    Time Zone Selection

    Select the time zone to view the times associated with the data in this dashboard:

    • Default displays the time zone set in most Aternity dashboards.

    • Yours displays the time zone of your computer where you are viewing the dashboard.

    • Device displays the time zone of the monitored device which is the focus of this dashboard's content.

      Tip

      The default is the time zone of the Aternity Management Server. For this timeframe, it is possible to contact Aternity Beta Team and to change the time zone to be the local time zone of your account.

  9. Step 9 You can jump straight to related dashboards using the tabs at the top of the screen:
    Quickly jump to other dashboards from Device Details
    Field Description
    Troubleshoot

    Jump to the Troubleshoot Device dashboard for this device, to see any recent notable changes in configuration, and view key performance indicators for troubleshooting problems on this device.

    User Experience

    Jump to the Monitor User Experience dashboard to view a detailed list of activities performed on that device.

    Activity Resource Analysis

    Jump to the Activity Resource Analysis dashboard to correlate an activity's performance with the device's resource usage.

    View in NetProfiler

    (If Aternity is configured to point to NetProfiler) Troubleshoot slow network times by viewing a device's network connections and traffic in NetProfiler. See the traffic flow in this area of the network, or perhaps other subnets which may clog access to a shared network component.

Example

For example, if a user complains that the computer crashes daily, you can see at a glance that they have an old model of computer, that their computer stability is low, that it is running an old operating system and that it booted an hour ago. Check the applications this user runs , and see if the crashes could be caused by a certain application which overloads the computer hardware. You can also navigate from the search box in the top bar to the Boot Analysis dashboard to check how often the devices booted within the last few days.