Key Task: Monitor Enterprise Applications (Enterprise Summary)

The Enterprise Summary dashboard displays a quick summary of the performance of all applications in your enterprise, including their popularity, user experience, health, and (for managed applications only) the performance of activities.

For example, you can immediately see the usage of applications on the ground, rather than the applications which people should use, and whether users spend time waiting for it to respond, all with zero configuration. Check if people use applications which are not part of your official portfolio (known as Shadow IT), which may not be allowed by your company policy.

The Enterprise Summary dashboard
Field Description
Summary Bar

At a glance, view the user experience (UXI) across your organization, including overall application performance, the number of monitored devices and the number of unique users monitored by Aternity. For more information, see the step below.

Applications

View the list of applications (desktop, web and mobile) running on your monitored devices, and key information about their performance. For more information, see the step below.

Departments / Business Locations / Regions / Operating Systems / Device Types

Assess the business impact of poor performance by viewing the parts of your organization which are worst hit. Quickly view those with the lowest performance, poorest activity scores, or the heaviest users of applications.

Select a category from the drop-down menu: departments, business locations, regions, device types or operating systems.

For more information, see the step below.

Usage

At a glance, you can view a spacial map showing how and where people use an application. Choose from the drop-down to see the departments which use this application, the business locations where it is run, the proportion of different type of devices, browser versions, and the range of operating systems.

For more information, see the step below.

Health Events

View the recent number of application health events for all applications over the timeframe.

A health event for an application occurs if it crashes, or for web applications, if it encounters a web error (like if the requested page is not found).

You can also view the application events for just a single user, or a single application, or a single location, by selecting that element in the sections at the top of the page.

For more information, see the step below.

Note

Use the Monitor Location dashboard to view a summary of the performance of all applications in a certain business location. In other words, get the Enterprise Summary dashboard filtered by Location by opening the Monitor Location dashboard.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 To access this dashboard:
    Access the Enterprise Summary dashboard
  3. Step 3 Use the Summary Bar at the top of the dashboard to view a quick summary of all the applications in use in your organization.
    The summary bar of the Enterprise Summary dashboard
    Field Description
    User Experience Index

    The User Experience Index (UXI) is a value (0-5) which measures the overall performance and health of applications, based on the number of crashes per hour out of the total usage time, the percentage hang time out of the total usage time, and the percentage wait time out of the total usage time. For web applications, it also uses the percentage of web page errors out of all page loads, and the average page load time.

    This index is an absolute (not relative) measurement, since it does not use baselines which may vary between applications or locations. However, it is cumulative, not a spot measurement, as each reading relies on and contains those which came beforehand. Absolute measures allow Aternity to accurately use a single consistent dimension across several attributes. For example, it can display this index for a single user on a single application, or many users on a single application, or many users on many applications.

    Definition of user experience index (UXI)
    Activity Score

    (For managed applications only) Displays the overall activity score for this application, calculated by condensing all the activity statuses into a single value. Use this for acute (recent) problems in performance.

    Aggregating many end user activities into a single score and status
    Business Locations

    Displays the name of the locations where the application is used.

    Departments

    Displays the number of departments which use the applications.

    Applications

    Displays the number of applications used by at least one user during the dashboard's timeframe.

    Total Usage Time

    Displays the total usage time of all the applications, during the timeframe. The usage time of an application is the total time it is running, in the foreground, and being used. This includes the wait time, the time a user spends waiting for the application to respond. For web applications, the usage time is when both the browser window and the application's tab are in the foreground.

  4. Step 4 View the applications (Windows, web and mobile) running on monitored devices in the Applications section, along with their usage time, wait time, and UXI.

    By default this list displays the top 10 most used applications, with the highest usage time. Change the Top value to see more. For an even broader list, change the Usage Level menu set at the top of the screen. To find applications with a specific name, enter it in the section's Search field.

    View a summary of all applications and their performance
    Field Description
    Type

    Displays the type of application: Windows desktop (), web application () which you run in a web browser, or monitored mobile app (), which has been integrated with Aternity monitoring.

    Name

    Displays the name of the monitored application, as it appears throughout the system. You can customize it when you add it as a managed application.

    Tip

    Web Browsing is an umbrella term for all web browsing in your organization on sites which are not white listed or where the web server is not inside the enterprise network or VPN (intranet). To white list a site, add it as a managed application.

    An internet browser is both a container of web applications and a desktop application in its own right. You can monitor a browser's performance by viewing its launch times and recent crashes in Monitor Application, and its memory and CPU consumption in the Analyze Process Resources dashboard.

    Usage Time

    The usage time of an application is the total time it is running, in the foreground, and being used. This includes the wait time, the time a user spends waiting for the application to respond. For web applications, the usage time is when both the browser window and the application's tab are in the foreground.

    Activity Score

    (For managed applications only) Displays the overall activity score for this application, calculated by condensing all the activity statuses into a single value. Use this for acute (recent) problems in performance.

    Aggregating many end user activities into a single score and status

    The Activity Score can be a blank circle with no score if it is not a managed application, or if Aternity did not receive any reports of activities during the dashboard's timeframe.

    Activity Volume

    (For managed applications only) Displays the number of times someone performed this activity during the timeframe, thereby adding weight to the impact of this problem. If the same user performs the same activity twice, it counts as two.

    For further information, you can drill down to:

  5. Step 5 In the Application section view the parts of your organization worst hit by poor performance of this application.

    Select the category to view, like Departments or Business Locations, and choose the sort order. You can display up to 99 items in this section.

    View the sections of your organization worst hit by poor application performance
    Field Description
    Top

    Select the number of entries to display in this section of the dashboard.

    Category

    View the various parts of your organization impacted by poor application performance. Select a category from the drop-down menu: Departments, Business Locations, Regions, Browsers, Device Types, or Operating Systems.

    Sort Order

    Select to quickly sort this list according to any of the columns.

    Name

    Displays the list of items in this category, like the list of departments, or operating systems.

    Usage Time

    View the heaviest users of an application (usage time) in this category.

    Activity Score

    (For managed applications only) Displays the overall activity score for this application, calculated by condensing all the activity statuses into a single value.

    The Activity Score can be a blank circle with no score if it is not a managed application, or if Aternity did not receive any reports of activities during the dashboard's timeframe.

  6. Step 6 In the Health Events section, view the recent number of application health events for all applications over the timeframe.

    A health event for an application occurs if it crashes, or for web applications, if it encounters a web error (like if the requested page is not found).

    View the recent application health events for this application

    It shows the number of application health events as the following categories:

    Field Description
    Application Crash (dark blue)

    Displays the number of times an application crashed, where its Windows process ended abruptly, or when an application froze, with (Not Responding) in the Windows Task Manager, and then the user manually closed the program (selected Close the program or End Task).

    Browser Crash (blue)

    Displays the number of times when the browser's Windows process ended abruptly. Depending on the browser configuration, this could be a single tab or all tabs in the browser.

    HTTP error (sky blue)

    Displays the number of HTTP errors over the given timeframe. Web errors are errors experienced by applications which receive an error as a response to their HTTP request for a page load, like HTTP 40x errors (like Error 404 Page Not Found), and 50x errors (like unauthorized access messages) for the whole page (not a missing element like an image).

    For further information, you can drill down to:

  7. Step 7 View a spacial map of the proportion of people who use different device types, work from different locations, departments, from different operating systems, and so on.

    For example, if you see that your company's most important application runs on Windows 8 Enterprise, you might consider upgrading to a newer OS.

    Check the proportion of departments or locations which run applications

    For further information, you can select Analyze to drill down to the Analyze Applications dashboard by Business Locations, or select Show Users to see the same dashboard by Usernames.

  8. Step 8 You can view the data in this dashboard for one or more applications, locations, or departments by selecting those elements and viewing the other sections in the dashboard. You can also combine filters by selecting an element from each section.
    Select an entry to see data only on that item

    For example, to see if Sales is experiencing problems with email, select the email application from the Applications list, then select the department from the Departments list.

    Select a filed in one section to isolate its performance in the other sections
  9. Step 9 You can limit the display of the dashboard using the menus at the top of the window.
    Field Description
    Usage Level

    Select to limit or widen the number of applications displayed in this dashboard:

    • High (default) displays only the top 10% of applications with the most usage time, or if that is less than 30 applications, it displays the 30 most used applications.

    • High and Medium displays only the top 20% of applications with the most usage time, or if that is less than 60 applications, it displays the 60 most used applications.

    • Managed Applications displays only managed applications in this dashboard.

    • All Applications displays the full list of applications in this dashboard.

    Timeframe

    You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to 14 days. This dashboard's data refreshes every five minutes.