Chrome Support for Monitored Web Applications (Aternity Extension for Chrome) and Web Browsing Privacy

If Aternity Agent is installed on your PC, you might have noticed the web extension icon on your web browser toolbar. The white letter "R" in an orange square. It is Aternity Extension for Chrome. This article provides details about the Aternity Chrome addon as well as covers security and privacy policies that Aternity complies with.
See Aternity Agent extension in your web browsers

The Agent for End User Devices monitors end user experience by measuring device and application performance. It is a small background utility which runs on each monitored device, and reports its data to Aternity.. To monitor web applications which run in the Google Chrome browser, the Agent setup automatically deploys the Aternity Extension for Chrome to all devices in the organization for monitoring web applications in that browser. Once deployed, you see the web extension icon on your web browser toolbar.

Web Browsing Privacy

While Aternity monitors all web applications which run on monitored devices, it only lists the site names if they are business-related (on our white list). It also lists the managed web applications, and any internal (intranet) web sites whose web servers are inside the enterprise network (or VPN). Aternity does NOT expose all visited websites, as this contravenes our privacy commitments. Any web pages which are not on the white list appear under the generic title Web browsing to preserve employees' privacy.

Adherence to Security and Privacy-Related Standards

Riverbed engages with outside organizations to validate that our security practices meet the most stringent expectations. We use services from third-party vendors for software security auditing and penetration testing.

Aternity complies with several security standards

Wolf & Company, a top regional accounting firm, has certified Aternity's operations as compliant with SOC 2 Type 2. This assures our customers that we are taking the appropriate steps to protect our systems and our customers’ data.

Wolf & Company also certified that Aternity's control environment satisfies the requirements of the HIPAA Security Rules (Health Information Insurance Portability and Accountability Act), and conducts ongoing regulatory compliance audits.

In addition, Riverbed currently complies with applicable data protection regulations and GDPR compliance across its relevant services (learn more). We are also currently compliant with the NIST 800-171 standards, and its Security Management Program aligns with ISO 27005. Riverbed also has its own privacy policy.

PII Data Collected By Aternity

The personal data of an employee is critical to your IT and Helpdesk teams to identify the users suffering from poor performance, like sluggish applications, hangs, crashes and so on. Aternity gathers this data only for you to troubleshoot the performance of applications and devices, either for one user or for a group of users in the same location.

Important

Aternity does not store the contents of any applications, documents, emails, or text messages.

The data collected by Aternity which is specifically personally identifiable information is:

Field Description
Active IP Address

(Windows only) Displays one of the IP addresses on this device (including IP v6 if the device runs Agent 10 or later) whose network adapter is active, operational and non-virtual.

The actual IP used to connect to Aternity is the IP Address field. If the device has more than one operational network adapter, the Active IP Address field may have a different value.

AD Title

(For all devices except mobile and Macs) Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

Client Device Name

(For virtual deployments only) Displays the hostname of a device which is connecting to a VDI or virtual application server.

Email Address

(Windows only) Displays the email address associated with the current logged in user.

Hostname

(Windows only) Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name.

(Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

IP Address (Windows only) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

(Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

IP Address

(Windows, Mac) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

(Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

User Full Name

(Windows only) Displays the full name of the person accessing the device as defined in the corporate LDAP (not the username).

Username

Displays the username signed in to the device's operating system.