Key Task: Analyze Device Health

Use Analyze Device Health to track errors and crashes throughout your organization by viewing the latest individual health events with all their details. You can also analyze for patterns with specific types of health events to find correlations with attributes like the device model, RAM, location, disk type and so on.

For example, you can find the username or hostname of a specific device to view the details of the error code exception of a process crash, or a system crash (BSOD), and then check if this type of error occurs on similar devices in your enterprise.

Tip

You can also configure Aternity to send service desk alerts (SDAs) whenever Aternity encounters the same health event multiple times on the same device. Learn more.

Analyze Device Health dashboard

A health event indicates a device or application encountered a significant error which affects the overall health of the user experience, like a corrupted disk or a system crash. There are several types of health events:

  • A health event for an application occurs if it crashes, or for web applications, if it encounters a web error (like if the requested page is not found).

  • A hardware health event for a device is a significant hardware problem on a device which impacts its overall health, like memory paging, or disk related errors and so on.

  • A system health event for a device is a significant problem at the level of the operating system which impacts on the device's overall health, like BSODs or other system crashes. On a remote VDI session, the system reports these events only while the user is logged in.

To... Do this...

To view the specific details of a specific health event

View the Latest Events section, then hover over the Severity measurement. Learn more.

Tip

To view more than the default number of individual health events enter the number of entries in the Top field at the top of the dashboard.

To view the users receiving the most health events

View the section on the top right of the dashboard Health Events by Device Name and Username.

To view the details of a specific health event reported by a specific user

In the right panel, select Filters > Username, enter the username of the person reporting health events, then view the list in the Latest Events section. Hover over the Severity measurement to see the error details.

To check whether a type of health event occurs more on one operating system than any others (or similarly to correlate with any other attribute like location or device model)

In the top left section of the dashboard, select Event Type from the first drop-down menu, then select the attribute you want to correlate, like OS Version or Model.

To correlate health events with more than one attribute at the same time (like operating system, device model and subnet)

Use the Filters section on the right hand bar to add specific values for up to three attributes at the same time.

To receive service desk alerts (SDAs) whenever Aternity encounters the same health event multiple times on the same device

Enable SDA alerts by selecting the Gear Icon > Service Desk Alerts. Learn more.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Analyze > Device Health.
    Access the Analyze Device Health dashboard
  3. Step 3 To view the details of a specific instance of a health event, see the Latest Events section.

    Each entry shows the details of the last time a specific health event occurred on this device in the past hour. Hover over the Severity measurement to view the details of that latest occurrence.

    View individual health events and their details
    Field Description
    Recorded At (Device Health)

    Displays the time of the last occurrence of this health event on this device in the past hour.

    Event Type

    Displays the name of the health event which occurred on this device. Aternity monitors dozens for dozens of health events (learn more).

    Device Name

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    Username

    Displays the username signed in to the device's operating system.

    Event Category

    Displays the category of this health event:

    • Application A health event for an application occurs if it crashes, or for web applications, if it encounters a web error (like if the requested page is not found).

    • Hardware A hardware health event for a device is a significant hardware problem on a device which impacts its overall health, like memory paging, or disk related errors and so on.

    • System A system health event for a device is a significant problem at the level of the operating system which impacts on the device's overall health, like BSODs or other system crashes. On a remote VDI session, the system reports these events only while the user is logged in.

    Components

    Displays the name of the part of the software or hardware which caused this health event. For example, a battery, a network interface, a disk drive, printer, or a process name like AcroRd32.exe (or Point of Sale (com.company.app2 for mobile apps).

    Event Summary

    Displays the error code, error message and type of exception which caused this health event.

    Severity

    Displays the severity of this type and sub-type of health event. You can display events of a specific severity in the dashboard's right hand bar.

    For example, if a background process crashes, its severity is minor , if an application crashes, it is major , while a system crash is critical .

  4. Step 4 You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to 90 days.

    This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.