Key Task: Analyze Host Resources

Use the Analyze Host Resources dashboard to find the devices with the highest CPU and memory usage (HRC, not the usage by one application). You can verify a hypothesis about high resource usage to find the common elements in all poorly-performing devices, by correlating high HRC with other system or software attributes.

Tip

There are several dashboards within this one; select Measurement Group to access the data you need.

For example, if some devices suffer poor performance, use this dashboard to verify whether a driver update causes the problem in the Sales department in Seattle where they upgraded their OS. Use Measurement Group > Overview to quickly check disk, CPU, and memory usage, then drill down for further details on one of those groups in the Measurement Group section. Set filters for department, location, and OS version, and check for correlations in resource usage. Adjust the filters further as necessary to narrow your investigation.

Analyze Host Resources dashboard (beta)
Tip

You can also view and analyze this data using the HOST_RESOURCES_HOURLY REST API. (Learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 SelectMain Menu > Analyze > Host Resources (Beta).
    Open the Analyze Host Resources dashboard
  3. Step 3 Choose the data to view for your investigation, by selecting Measurement Group on the right hand side.
    Analyze Host Resources dashboard (beta)
    Tip

    Aternity only offers to narrow data with filter values which are available. It does not offer values which have not been reported. For example, if you select Week Number as your filter, it will only display the weeks for which monitoring data is available.

    Field Description
    Overview

    This view displays a mix of CPU, memory, and disk use information, for a general picture of resource usage before zeroing in on one of those attributes.This view does not present network read and write data.

    Memory and CPU

    This view focuses on details of CPU and memory information.

    Network

    This view focuses on network read and write speeds, measured in bytes per second.

    Disks

    This view focuses on disk input and output details.

  4. Step 4 Focus your dashboard using Breakdowns and Filters, to assess whether you are on the right track to understand the cause of the issue.
    1. a Select the two criteria (Breakdowns) that you want to correlate, using the panel on the right hand side.

      When you choose two Breakdowns, Aternity displays them as the two leftmost columns of the dashboard.

    2. b Choose Filters and Filter Values to limit the display to the data where the attribute has that value.
    Choose the two criteria (Breakdowns) to check for correlations and narrow further with filters

    For example, if you want to view the offices and device types which experience high resource usage, select Business Locations and Device Types as breakdowns. If you see that memory and CPU are showing high usage, select Measurement > Memory and CPU to focus on those attributes. Your breakdowns automatically remain in place. Add filters to further investigate the resource issues you see, such as setting Device Type > Desktop.

    Select any of the following fields to appear as Breakdowns or Filters.

    Field Description
    Business Locations

    Displays the name of the current location of the device. This is different from the Office, which is fixed for each user.

    For example, if a user based in the Houston office is working from the Chicago office, the Office is Houston, while the Business Location is Chicago.

    Channel

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which differentiates a device, user or location along internal business units or areas of the company like retail outlet or customer service center.

    Cities

    Displays the city of the current location of the device.

    Countries

    Displays the country of the current location of the device.

    # CPU Cores

    (Desktops, laptops and mobile devices only) Displays the number of CPU cores of the device.

    CPU Frequency

    (Windows, Macs only) Displays the speed of the CPU processors of the device.

    CPU Generation

    (Windows on Intel only) Displays the generation of the Intel Core micro-architecture. For example 6 represents the 6th generation architecture processor, also known as Skylake.

    CPU Model

    (Windows on Intel only) Displays the model and speed of the Intel processor, as displayed in the System control panel. For example Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz or Intel(R) Xeon(R) CPU E5620 @ 2.40GHz.

    CPU Type

    (Windows on Intel only) Displays the core type of the Intel processor, for example i7, E5, and so on).

    Days from Last Boot

    Displays the number of days since the last time the device was booted. If you think that people experience slowdowns because they have not booted in some time, you can compare their performance with users who restart their devices frequently.

    Day of Week

    Select to filter the displayed data for one or more days in the week.

    Departments

    Check if the drop in performance is centered around a specific department, which can point to a configuration which is unique to that group of users, by viewing the performance in the list of departments. For example, if you find that only the Sales department is suffering poor performance, you can trace it to an upgrade which only happened on their computers, like a new CTI which interferes with your application.

    Device Name

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    Device Types

    Check if the problem only affects users working on specific types of devices, like only those accessing the application on a tablet.

    Emails

    (Windows only) Displays the email address associated with the current logged in user.

    Hours of Day

    Select to limit the displayed data of the dashboard by specific hourly slots in the day.

    Image Build Number

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the ID of the disk image used when creating this device's initial setup and configuration.

    Lines of Business

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the type of business associated with this device, like life insurance, auto insurance, or finance.

    Manufacturers

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    Market

    Only displays if you defined a custom attribute using this predefined name.

    Use this name for an attribute which displays the target market or business unit of a location, or a user or device in that area of the company.

    Memory Size

    Displays the size of physical RAM of the device.

    Models

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    MS Office Versions

    Displays the high level version of Microsoft Office, like MS Office 2016 or MS Office 2013.

    Network Types

    (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

    Offices

    (For all devices except mobile) Displays the office where the current user logged in to this device.

    For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

    On Site

    (Windows only) Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN).

    On VPN

    (For all devices except mobile and Macs) Displays true when the device is connected to the corporate network through VPN.

    The Agent queries Windows for a virtual network adapter with an active connection and a common name in its description: AGN, Checkpoint, Cisco AnyConnect, Citrix VPN products, F5 Networks adapters, Juniper Networks, OpenVPN TAP, Palo Alto GlobalProtect, Pulse Secure, PureVPN, SonicWall, and VyprVPN.

    OS Architectures

    Displays whether the operating system of the monitored device is 32-bit or 64-bit.

    OS Disk Types

    (Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:

    • HDD for a traditional spinning hard disk drive

    • SSD for a solid state drive

    • Virtual if this is not a physical device.

    OS Family

    Displays the broad category of the operating system. Use this to differentiate between different major operating system groups. For example, it displays all releases of Microsoft Windows as MS Windows, all releases of Windows Server as MS Windows Server or all releases of iOS as iOS.

    OS Name or Operating Systems

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). Use this to differentiate between different versions of an operating system.

    For example, it displays Windows 10 Pro and Windows 10 Enterprise all as MS Windows 10, or iOS 10.2 and iOS 10.3 as iOS 10.

    To view this information and the service pack version, see OS Version.

    OS Version

    Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

    Pilot Groups

    Displays the pilot group to which the device belongs.

    A pilot group is a custom set of users or devices which undergo a change, like migrating to Windows 10, or updating the type of hard disk to SSD. You must assign a user or device to only one pilot group at a time, to ensure that you do not perform multiple changes at the same time.

    Regions

    You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

    Roles

    Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title.

    States

    Displays the geographical state of the current location of the devices (or area, if state is not applicable).

    Store ID

    Displays your organization's internal code that identifies each retail store.

    Only displays if you defined a custom attribute using this predefined name.

    Store Type

    Displays the type of store, for example, branch, mall, or superstore.

    Only displays if you defined a custom attribute using this predefined name.

    Subnets

    Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    User Domains

    Displays the LDAP domain name for the user who is logged in to the device.

    User Full Name

    (Windows only) Displays the full name of the person accessing the device as defined in the corporate LDAP (not the username).

    Username

    Displays the username signed in to the device's operating system.

    User Role

    Displays user role descriptions customized by your organization, for example, Floor Sales, or Phone Support.

    Only displays if you defined a custom attribute using this predefined name.

    Week Number

    Select this to display only data related to a particular week number in the year.

  5. Step 5 You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to 90 days.

    This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.