Key Task: View All Monitored Devices in your Enterprise (Device Inventory)

The Device Inventory dashboard offers a detailed overview of all monitored devices, including attributes like the operating system details, the model name, memory, CPU and so on. You can obtain a detailed inventory of the devices in your organization with Aternity, to know which devices are in use and by whom.

For example, you can see the number of devices running a particular operating system, or the number of devices from a certain manufacturer. You can also tie this information to usernames, to find out who is using a device, or what device is used by a specific person. You can also easily search for old or outdated hardware, and determine the cost of any upgrades.

You can also check for any monitored devices not reporting to Aternity, which impacts on the reliability of the data in all the dashboards. Typically every device should report its performance data to Aternity, to avoid any gaps and drawing inaccurate conclusions.

View the monitored devices and their reporting state
Note

This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.

To... Do This...

To see the number of device types in your organization, for example, to determine whether people are moving to virtual platforms as expected, or to see the distribution of laptops versus desktops

See the Device Types section, where a larger circle means a larger number of monitored devices of this type.

To verify that all devices report their performance to the system, to ensure there are no gaps in the data

See the volume of the devices which are not reporting in the Reporting states pie-chart. Verify that most or all active devices have a status of Reporting.

To list all devices with particular configurations (attributes), like all Lenovo desktops with 8GB of memory running Windows 7 which must be upgraded

See the Devices section.

Select the combination of device configurations to search (like Desktops, Lenovo, Windows 7, 8GB), then view the details in the Devices section.

To make strategic inventory decisions to better suit your needs, or for example, to see the devices with modest specs as contenders for virtual deployment

Select Device Types > Desktops or Laptops, then select categories like CPU Cores, CPU Speeds, and Memory. The Devices section lists all the desktops and laptops and their configurations.

Tip

You can also view and analyze this data using the DEVICE_INVENTORY REST API. (Learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Inventory > Device Inventory.
    Accessing the Device Inventory dashboard

    Alternatively, select the Reporting Devices icon in the top bar.

    Jump to Device Inventory by selecting the reporting devices icon in the top bar
  3. Step 3 Narrow your view of devices to specific device types by selecting the ones to display in the Device Types section.

    Select All in the Device Type drop-down menu to see the complete inventory. To view only one type of device, select that type only.

    Display only chosen device types
  4. Step 4 To search for all the devices with a specific configuration (like all Dell desktops with 8GB RAM), select the combinations of attributes from the top half of the screen and view the list in the lower half.
    Choose the information to display

    The drop-down menus in all three Categories are identical, so you can select the attributes in any order, to view those devices which comply to all selections (an 'AND' operation).

    For example, to see the list of old laptops which need replacing in your headquarters, you can choose Manufacturers, Models and Business Locations in the menus in any order.

    If you have a large number of circles in a category and you want to find a specific item, use the search box of the category. For example, if you selected Business Locations, type Munich Building in the search box next to it.

    Field Description
    Categories

    Determines the device attributes displayed in this dashboard. For example, to see the number of employees in London who use an iPhone 6s running iOS 10.1, choose to display Device Type of Smartphones, Business Locations, Models, and Operating Systems.

    • Device Types displays the type of monitored device.

    • Manufacturers Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    • Models Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620..

    • CPU Speeds Displays the speed of the CPU processors of the device.

    • CPU Cores Displays the number of CPU cores of the device.

    • Memory Displays the size of physical RAM of the device.

    • OS Names Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6).

    • OS Versions Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

    • Business Locations Displays the name of the current location of the device. This is different from the Office, which is fixed for each user.

    • Regions You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

    • Departments Displays the name of the department to which the user or the device belongs.

    • Reporting States Displays the Agent's reporting states.

    After you limit the data to display, you see only selected attributes in the relevant sections. The selected Device Type you see in the Devices section below along with other attributes related to the selected Device Type.

    Show

    Select the number of graph circles to display in each category (up to 50).

    For example, setting this value to 5 items limits the display to the five largest circles in the category. If you have eight models of Lenovo laptops in your inventory, you only see the five models whose quantities are the largest. The default is 10 items.

    Start with 50 items if you have many devices types, then limit the display to less items afterwards.

  5. Step 5 Check the number of monitored devices which do not report to Aternity by viewing the Reporting States section.

    If many devices do not report performance to Aternity, you have gaps in data and cannot accurately assess the nature of any performance problems.

    This could be a human decision (for example, a user is not actively using a mobile app), or might be the result of the Agent stopping reporting. If many devices are Disconnected, it could be due to insufficient Aternity licenses, or if it is restricted to only one location or one department, there may be a problematic network connection in the building.

    View the number of devices which do not report
    Field Description
    Reporting

    The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

    Disconnected

    (For Windows and Macs) The status of a device is Disconnected if Aternity has not received monitoring data for more than five minutes from this device, but it has received data within the last 7 days.

    This could be caused by powering off the device (may be company policy to switch off every night), or it may not have a license to report to Aternity, or it could point to a problem with the device, like no network connection.

    When the Agent is disconnected, it locally stores up to 50 minutes of retention data in offline mode, and then sends it when it renews its connection.

    Stopped

    (For Windows and Macs) The status of a device is Stopped if its Agent behaves unusually (like high CPU or memory usage), and therefore it automatically shuts down. Contact Customer Services.

    (For mobile devices) Aternity Mobile reports a status Stopped when it does not collect performance data, but can still receive commands from the Aggregation Server.

    Not Reporting

    (For monitored mobile apps only) The status of a device is Not Reporting if Aternity has not received monitoring data from this mobile device for at least 10 minutes. This could happen if the device is shut down, or the device has no network data connection, or the mobile app is running in the background or is not running at all.

    To determine the cause, drill down to other dashboards like Monitor an Application or Monitor Enterprise Applications.

    Hover your mouse over each sector to see the number of devices with that status. To troubleshoot a problematic status, select the sector in the pie-chart to see the common attributes between those devices (location, operating system and so on). Select more than one sector by holding down the Ctrl key to see all devices which do not report.

  6. Step 6 See the detailed configuration of each monitored device, in the Devices section.

    See the devices matching the criteria you selected in the menus in the Categories area. For example, you can see a device's model, CPU speed, memory, operating system and so on, and quickly decide to upgrade the hardware or allocate a new device to that user.

    View the device attributes
    Field Description

    Device Name

    Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

    (Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

    Device Type

    Displays the type of the device.

    Manufacturer/Model

    Combines the following:

    • Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    • Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    CPU

    Combines the following:

    • Displays the number of CPU cores of the device.

    • Displays the speed of the CPU processors of the device.

    Memory

    Displays the size of physical RAM of the device.

    OS Name

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6).

    Subnet

    Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    Business Location / Location

    Displays the current geographic location of the device.

    For further information, you can drill down to any of the following dashboards:

  7. Step 7 To check the existing configurations of a single device type, select that device type and view all its attributes in the other sections of the dashboard.

    For example, you can easily list all laptops requiring an upgrade of RAM. Select Device Type > Laptop, and Categories > Memory. Then select the 2GB bar to view a list of those devices.

    Select the devices you may want to upgrade