View Events Occurred on a Device (Device Events) (Beta)

The Device Events dashboard offers a detailed overview of all events occurred on the selected device, including health events, Boots, Service Desk Alerts (SDA), software changes, executed remediation actions, and more. Each row in the Trends section represents a certain event, you can see all types of health events for this device on one row, all Boot events on another row, and so on. With the Device Events dashboard, you can find correlations between the problems with a device and their reasons, such as between health events and software changes. For example, you can investigate problems with the device that could be due to operating system update.

Currently, the Device Events dashboard is only supported for Windows devices.

View all events occurred on this device

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Troubleshoot > User or Device.
    Accessing Troubleshoot User or Device
  3. Step 3 Select the user's device to display in the dashboard.
    Select a user's device which needs troubleshooting
    Field Description
    Enter a username or device name

    Start typing the name of the user or the hostname of a device, and select a choice from the auto-complete menu.

    Select a device

    If you chose a username, select from a list of devices associated with that username.

    show me

    Select if you are not sure on the device to troubleshoot. It redirects you to the Monitor User Experience dashboard so you can view the performance of all the devices of that user, and then drill down from there back to Troubleshoot Device.

  4. Step 4 Select Go.
    Now you see the Troubleshoot Device dashboard, from which you jump to the Device Events dashboard.
    You can jump straight to related dashboards using the tabs at the top of the screen:
    Launch Device Events Dashboard
  5. Step 5 View a summary of this device's key information, including whether it is currently reporting data to Aternity, its location, IP, operating system, user, department and last boot.
    View a quick summary of the key support information about a device
    Field Description
    Stability Index

    (Windows only) This index is made up of:

    • Reliability Value: The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

    • Reliability Grade: The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status.

    Network

    (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

    OS

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6).

    Last Boot

    (Windows, Mac, and mobile devices) Displays the date and time of the last boot of the device.

    Business Location

    Displays the current location of the device, and whether or not it is connected via VPN (by checking for known VPN adapters which are operational).

    Aternity reports the location as Off-site when the device is not connected to the Microsoft Active Directory or if Aternity cannot determine the location name.

    On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Manufacturer

    Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on.

    Model

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    IP Address

    (Windows only) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

    Subnet

    (Windows only) Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

    Connected User

    Displays the username of the person working with the device.

    Department

    Displays the name of the department to which the user or the device belongs.

  6. Step 6 In the Trend section, view different events occurred on the device within a certain time and the potential correlation between them.
    For example, a change in software could cause health issues, if you see a raised volume of system crashes, and a new driver was installed right before that, it means that the driver could have caused the crash.
  7. Step 7 In the Events section, view all events and their details that occurred on this device.
    Field Description
    Recorded At

    Displays the time of the occurrence of this event according to the Time Zone at the top of the screen.

    Event

    Displays events related to applications and/or hardware (Health Events, Software Changes, Service Desk Alerts (SDAs), Boots, and Actions.

    Category

    Displays events of the selected category only:

    • Application: A health event for an application occurs if it crashes, or for web applications, if it encounters a web error (like if the requested page is not found).

    • Hardware: A hardware health event for a device is a significant hardware problem on a device which impacts its overall health, like memory paging, or disk related errors and so on.

    • System: A system health event for a device is a significant problem at the level of the operating system which impacts on the device's overall health, like BSODs or other system crashes. On a remote VDI session, the system reports these events only while the user is logged in.

    • OS Update: Displays Windows updates, such as patches, hotfixes and service packs. It does not display OS upgrades, such as Windows 7 to Windows 10.

    • Application: Displays applications that you can remove in the Windows Uninstall or change a program Control Panel, and system components that do not appear there, such as Configuration Manager Client.

    • Boot: Displays boot times for this device.

    • Action: Displays remedial actions executed for this device.

    Name

    Displays the event names related to applications (MS Office) or to hardware (Battery Health).

    Details

    Displays the details of the occurred event.

  8. Step 8 (For privileged users only) In the Running Actions section, select Run Action to manually execute a remediation process on the end user device.
    Note

    This section appears only for those users who have registered for the beta program and only for the devices that support this functionality (remediation), meaning devices running Windows with Agent for End User Devices 12 or later. If the system administrator during the Agent deployment configured it to block running remedial actions, then this section will not appear as well.

    Once the action has been executed, it goes thru several stages until it is completed (the end user gets a notification and needs to confirm, the script starts running, and finally it finishes the remediation of end user device).
    1. a In the Running Actions section, view all actions that have been executed by IT team and are in progress.
    See all remedial actions that are in progress at the moment
    1. a (For privileged users only) Click Refresh to see the latest and most updated states.
    Actions that are in progress have different states:
    • Triggered: The remedy action has been sent to Windows monitored device.
    • Agent waiting for user login: A user is not logged in and cannot confirm the action execution.
    • Notification issued to user: A user is logged in and the Agent for End User Devices is waiting for user confirmation to start a remediation.
    • Action running: A user confirmed running a remedy script on the device and the script is running on the Windows monitored device.

    Once remediation action is completed, a new event will appear in the Trends and Events sections.

    See all remedial actions that are in progress at the moment

    To add new remedial actions to Aternity, see Add or Run Remedial Actions to Resolve Issues by One-click.

    To view and analyze all remediation actions, go to the Remediation Actions (Beta) dashboard (learn more).

    To customize the dashboard and correlate between health events and remediation actions, go to the Remediation Actions (Advanced, Beta) dashboard (learn more).

  9. Step 9 You can limit the display of the dashboard using the menus at the top of the window.
    Note

    You cannot save this dashboard.

    Select the data to display in the dashboard
    Field Description
    Time Zone Selection

    Select the time zone to view the times associated with the data in this dashboard:

    • Default displays the time zone set in most Aternity dashboards.

    • Yours displays the time zone of your computer where you are viewing the dashboard.

    • Device displays the time zone of the monitored device which is the focus of this dashboard's content.

      Tip

      The default is the time zone of the Aternity Management Server. It is possible to change the time zone to be the local time zone of your account. Administrator of Aternity can do it in the My Account screen.

    Timeframe

    You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the dashboard.

    You can access data in this dashboard (retention) going back up to seven days.

    This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.

    Event Select what kind of events you want to see on the dashboard for the predefined timeframe:
    • All: Displays all events occurred on this device, including the device boot times and application updates.

    • Boot: Displays only device boot time and duration.

    • Health Event: Displays health events for this device, like application crash or Machine Startup.

    • Software Change: Displays only events caused by software changes; for example, application updates.

    • Service Desk Alerts: Displays Service Desk Alerts (SDAs) events for this device.

    • Action: Displays remedial actions executed for this device.

    For example, you can filter and see only software changes on this device.

    Category

    Select what type of the event you want to see on the dashboard for the predefined timeframe:

    • All: Displays all events for all categories.

    • Application: Displays events related to applications which have a user interface.

    • Hardware: Displays events related to hardware.

    • Boot: Displays boot times for this device.

    • System: Displays the system health of this device.

    • Action: Displays remedial actions executed for this device.

    • OS Update: Displays Windows updates, such as patches, hotfixes and service packs. It does not display OS upgrades, such as Windows 7 to Windows 10.

    For example, you can filter and see only health events of the type Hardware.