Table of contents Analyze Service Desk Alerts with REST API (version 2.0) SERVICE_DESK_ALERTS_RAW returns all service desk alerts which occurred in your organization. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues. Use this API to analyze for patterns on similar types of alerts, and to check for correlations with device attributes, subnet or location. For example, you can investigate reports of BSODs to see if they are due to low RAM or small disk capacity, by looking for System Crash alerts on laptops with 4GB RAM, and compare by checking if those same devices also have a Low Disk Space alert. You can add an alert for any health event. The following list is an example of available predefined out of the box alerts: HD Failure Windows event ID 52 occurs with an imminent failure of the hard disk. Back up your data immediately, then use a scanning tool to detect problems. For example, if a disk is too hot, switch off the PC and disconnect the power of that hard disk until you replace it. Application Crash (after hang) (Windows) Event ID 1002 occurs when a user manually forced an application's process to close after it stopped responding. (Mac) Aternity uses the system log to determine when a user has manually forced an application's process to close after it stopped responding. To resolve, note any common actions leading to the hang, then consult the app vendor's support site. Battery Wear (Windows laptops only) Aternity checks if the battery capacity drops below a threshold (default is 50%), compared with the vendor's factory settings. This indicates that a full battery charge drains much faster than it should. To resolve, replace the battery. HD Bad Blocks Windows event ID 7 occurs with a corrupted block of data on the hard disk. If many bad sectors develop, the drive may fail and needs attention. Replace a physically damaged disk immediately. For 'soft' or logical bad sectors, you can use Windows Disk Check. Low Disk Space Aternity creates this event if the device's system disk has less than 5% free space and less than 500MB available, which limits the size of virtual memory. Event will be created when both conditions are met. To resolve, free some disk space (empty trash, remove unused apps) or increase its capacity. Overheat Related Shutdown Windows event ID 86 occurs when the device shuts down due to overheating (critical thermal event). It indicates a hardware problem, like a dusty CPU, broken fan or obstructed air vent. Turn off your computer, clean the heat sinks, and make sure that air circulates properly. System Crash (Windows) Aternity reports a system crash when Windows created a memory dump file after a BSOD. Aternity analyzes the Windows dump and extracts data. (Macs) Aternity reports a system crash when it detected a kernel panic from the macOS system logs. To troubleshoot, view the details of the event and research further on the name of the process or module and its error codes. Tip You can also configure SDAs to view them via automated emails . Learn more. Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Note About how long Aternity keeps this data (retention) and how far back you can go, read here. Note This article covers the latest REST API version. For older version 1.0, click here. Before You BeginTo send a REST API query in Excel, PowerBI or a browser, enter the URL of the REST API, your Aternity username (must have the OData REST API role) and its password. You can find this by selecting User icon > REST API Access. SSO users must generate (once) and use a special password, as Aternity's REST API does not authenticate with your enterprise's identity provider. For LDAP users, enter the domain name, then a backslash ('\'), then your network username and password. For example domain_name\jsmithTo view Aternity REST API, enter the base URL from Aternity > User icon > REST API Access, followed by the name of the API into a browser, Excel or PowerBI (learn more). For VIEWING, use <base_url>/latest/API_NAME; for INTEGRATIONS, use <base_url>/<version number>/API_NAME (for example, <base_url>/v1/API_NAME, or <base_url>/v1.0/API_NAME, or <base_url>/v2/API_NAME, or <base_url>/v2.0/API_NAME). Get the latest REST API version for analyzing in the external appThe <base_URL> is configured in the Aternity REST API Server as the external_url (learn more):http://odata-aternity.company.com:80/aternity.odata/API_NAMETip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. ExamplesTo access this API from a browser, Excel or Power BI (learn more), enter <base_url>/latest/SERVICE_DESK_ALERTS_RAW or <base_url>/v2/SERVICE_DESK_ALERTS_RAW.To return the device hostnames which issued a System Crash SDA and are laptops with 4GB RAM or less, use:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(SD_ALERT_RULE_NAME eq 'System Crash') and ((DEVICE_MEMORY eq '4GB') or (DEVICE_MEMORY eq '3GB') or (DEVICE_MEMORY eq '2GB') or (DEVICE_MEMORY eq '1GB'))To view the devices which issueD the Application Crash (after hang) SDA for Microsoft Outlook, enter:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(contains(SD_ALERT_RULE_NAME,'Application Crash') and SD_ALERT_IDENTIFIER eq 'Microsoft Outlook')) Supported Parameters You can view the data by entering the URL into Excel, into a browser, or into or any OData compatible application such as Power BI. You can add parameters to the URL to filter the returned data, by adding a question mark (?) followed by a parameter and value, such as .../API_NAME?$filter=(USERNAME eq 'jsmith@company.com'), or several parameter-value pairs each separated by an ampersand (&), like .../API_NAME?$format=xml&$top=5. Query Options Description $select= Use $select to return only specific columns (attributes), to make queries more efficient: ...API_NAME?$select=COL1,COL2,COL3 $format= Use $format to force the returned data to be either in XML or JSON format. This is only useful for testing the raw data in a web browser. For example: .../API_NAME?$format=xml $orderby= Use $orderby to sort the returned data according to the value you choose. For example, .../API_NAME?$orderby=LOCATION $top= Use $top (lower case only) when you are initially testing the response of the API by returning the first few entries. For example, to return the first five entries (not sorted), use: ...API_NAME?$top=5 $filter= Use $filter to insert conditions that narrow down the data, to return only entries where those conditions are true..To limit the timeframe of a query, add $filter=relative_time() like, .../API_NAME?$filter=relative_time(last_x_hours) or (last_x_days). Learn more.Create conditions for filtering with any of the following operators: Query Operators Description eq Equal to For example, COL4 eq 'val4' ne Not equal to For example, COL4 ne 'val4' gt Greater than For example, COL4 gt 'val4' ge Greater than or equal For example, COL4 ge 'val4' lt Less than For example, COL4 lt 'val4' le Less than or equal For example, COL4 le 'val4' and Logical and For example, COL1 eq 'value1' and COL2 ne 'value2' or Logical or For example, COL1 eq 'value1' or COL2 ne 'value2' not Logical negation Create conditions for filtering with any of the following functions: Query Functions Description startswith For example, $filter=startswith(account_name,'Aternity') endswith For example, $filter=endswith(account_name,'Aternity') contains $filter=contains(COL5,'val5') For example, $filter=contains(account_name,'Aternity') Use operators with parentheses to group conditions logically: .../API_NAME?$filter=(COLUMN1 eq 'value1' or COL2 neq 'val2') and (COL3 gt number) and not (COL4 eq 'val4' or contains(COL5,'val5')) $search is NOT supported. Do not use $search in Aternity's REST APIs. Tip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. Output Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Types Columns returned Measurements N/A Attributes Account_ID,Account_Name,Business_Location,Calendar_Date,Calendar_Month,Calendar_Week,Device_CPU_Cores,Device_CPU_Frequency,Device_Days_From_Last_Boot,Device_Manufacturer,Device_Memory,Device_Model,Device_Name,Device_Subnet,Device_Type,OS_Name,SD_Alert_Identifier,SD_Alert_Last_Event_Details,SD_Alert_Last_Event_Timestamp,SD_Alert_Reference_ID,SD_Alert_Rule_Name,Timeframe,User_Department,User_Domain,User_Title,Username Parent topic Overview for Analyzing with Aternity REST API v2 (OData)Related tasksSave the Cost of Unused Licenses by Viewing Software Installed but Never UsedRelated referenceFocus Your REST API Queries if Returned Data Too LargeView All Reported Activities with REST API (version 2.0)Analyze Resource Usage of a Managed Application (PRC) with REST API (version 2.0)Analyze the Raw List of Application Performance Reports with REST API (version 2.0)Analyze Application Performance Hourly or Daily with REST API (version 2.0)Analyze Application Performance Daily Anonymized (no PII) with REST API (version 2.0)View Baseline Values with REST API (version 2.0)Audit Aternity Access with REST API (version 2.0)Audit the Number of Dashboard Views with REST API (version 2.0)Audit the Changes Made by Aternity Users with Rest API (version 2.0)View Application Events with REST API (version 2.0)Analyze the Raw List of Activities with REST API (version 2.0)Analyze Activities Per Hour with REST API (version 2.0)Analyze Activities Per Day with REST API (version 2.0)Analyze Activities Per Day Anonymized (no PII) with REST API (version 2.0)View All Activities Not Reported to Aternity with REST API (version 2.0)Analyze the Boot Times of Devices with REST API (version 2.0)Analyze the Boot Times of Windows Boot Components with REST API (version 2.0)Analyze Device Inventory with REST API (version 2.0)Analyze Device Health Events (Beta) with REST API (version 2.0)Analyze Daily Device Health Anonymized (no PII) with REST API (version 2.0)Analyze Device (Agent) Status with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) Anonymized (no PII) with REST API (version 2.0)Analyze Device's Resource Usage (HRC) with REST API (version 2.0)Analyze the Incidents Opened in Aternity with REST API (version 2.0)View Deployed Applications on All Devices with REST API (Installed Software) (version 2.0)View Software Changes on All Devices with REST API (Installed Software Change Log) (version 2.0)View Requests of Licenses in REST API (License Events)Analyze Inventory of Monitored Mobile Apps with REST API (version 2.0)Analyze Skype for Business Performance with REST API (version 2.0)Analyze WiFi Signal Strength and Reliability with REST API (version 2.0)Analyze the Raw List of Custom Data with REST API (version 2.0)Analyze Custom Data Hourly or Daily with REST API (version 2.0)Analyze Custom Data Daily Anonymized (no PII) with REST API (version 2.0)View Executed Remediation Actions With REST API (version 2.0)Analyze How Applications were Used, Locally or Virtually, on a Desktop or Mobile with REST API (version 2.0)View System Health Events with REST API (version 2.0)Related informationAternity REST API Column Names (version 2.0) SavePDF Selected topic Selected topic and subtopics All content Related Links
Analyze Service Desk Alerts with REST API (version 2.0) SERVICE_DESK_ALERTS_RAW returns all service desk alerts which occurred in your organization. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues. Use this API to analyze for patterns on similar types of alerts, and to check for correlations with device attributes, subnet or location. For example, you can investigate reports of BSODs to see if they are due to low RAM or small disk capacity, by looking for System Crash alerts on laptops with 4GB RAM, and compare by checking if those same devices also have a Low Disk Space alert. You can add an alert for any health event. The following list is an example of available predefined out of the box alerts: HD Failure Windows event ID 52 occurs with an imminent failure of the hard disk. Back up your data immediately, then use a scanning tool to detect problems. For example, if a disk is too hot, switch off the PC and disconnect the power of that hard disk until you replace it. Application Crash (after hang) (Windows) Event ID 1002 occurs when a user manually forced an application's process to close after it stopped responding. (Mac) Aternity uses the system log to determine when a user has manually forced an application's process to close after it stopped responding. To resolve, note any common actions leading to the hang, then consult the app vendor's support site. Battery Wear (Windows laptops only) Aternity checks if the battery capacity drops below a threshold (default is 50%), compared with the vendor's factory settings. This indicates that a full battery charge drains much faster than it should. To resolve, replace the battery. HD Bad Blocks Windows event ID 7 occurs with a corrupted block of data on the hard disk. If many bad sectors develop, the drive may fail and needs attention. Replace a physically damaged disk immediately. For 'soft' or logical bad sectors, you can use Windows Disk Check. Low Disk Space Aternity creates this event if the device's system disk has less than 5% free space and less than 500MB available, which limits the size of virtual memory. Event will be created when both conditions are met. To resolve, free some disk space (empty trash, remove unused apps) or increase its capacity. Overheat Related Shutdown Windows event ID 86 occurs when the device shuts down due to overheating (critical thermal event). It indicates a hardware problem, like a dusty CPU, broken fan or obstructed air vent. Turn off your computer, clean the heat sinks, and make sure that air circulates properly. System Crash (Windows) Aternity reports a system crash when Windows created a memory dump file after a BSOD. Aternity analyzes the Windows dump and extracts data. (Macs) Aternity reports a system crash when it detected a kernel panic from the macOS system logs. To troubleshoot, view the details of the event and research further on the name of the process or module and its error codes. Tip You can also configure SDAs to view them via automated emails . Learn more. Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Note About how long Aternity keeps this data (retention) and how far back you can go, read here. Note This article covers the latest REST API version. For older version 1.0, click here. Before You BeginTo send a REST API query in Excel, PowerBI or a browser, enter the URL of the REST API, your Aternity username (must have the OData REST API role) and its password. You can find this by selecting User icon > REST API Access. SSO users must generate (once) and use a special password, as Aternity's REST API does not authenticate with your enterprise's identity provider. For LDAP users, enter the domain name, then a backslash ('\'), then your network username and password. For example domain_name\jsmithTo view Aternity REST API, enter the base URL from Aternity > User icon > REST API Access, followed by the name of the API into a browser, Excel or PowerBI (learn more). For VIEWING, use <base_url>/latest/API_NAME; for INTEGRATIONS, use <base_url>/<version number>/API_NAME (for example, <base_url>/v1/API_NAME, or <base_url>/v1.0/API_NAME, or <base_url>/v2/API_NAME, or <base_url>/v2.0/API_NAME). Get the latest REST API version for analyzing in the external appThe <base_URL> is configured in the Aternity REST API Server as the external_url (learn more):http://odata-aternity.company.com:80/aternity.odata/API_NAMETip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. ExamplesTo access this API from a browser, Excel or Power BI (learn more), enter <base_url>/latest/SERVICE_DESK_ALERTS_RAW or <base_url>/v2/SERVICE_DESK_ALERTS_RAW.To return the device hostnames which issued a System Crash SDA and are laptops with 4GB RAM or less, use:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(SD_ALERT_RULE_NAME eq 'System Crash') and ((DEVICE_MEMORY eq '4GB') or (DEVICE_MEMORY eq '3GB') or (DEVICE_MEMORY eq '2GB') or (DEVICE_MEMORY eq '1GB'))To view the devices which issueD the Application Crash (after hang) SDA for Microsoft Outlook, enter:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(contains(SD_ALERT_RULE_NAME,'Application Crash') and SD_ALERT_IDENTIFIER eq 'Microsoft Outlook')) Supported Parameters You can view the data by entering the URL into Excel, into a browser, or into or any OData compatible application such as Power BI. You can add parameters to the URL to filter the returned data, by adding a question mark (?) followed by a parameter and value, such as .../API_NAME?$filter=(USERNAME eq 'jsmith@company.com'), or several parameter-value pairs each separated by an ampersand (&), like .../API_NAME?$format=xml&$top=5. Query Options Description $select= Use $select to return only specific columns (attributes), to make queries more efficient: ...API_NAME?$select=COL1,COL2,COL3 $format= Use $format to force the returned data to be either in XML or JSON format. This is only useful for testing the raw data in a web browser. For example: .../API_NAME?$format=xml $orderby= Use $orderby to sort the returned data according to the value you choose. For example, .../API_NAME?$orderby=LOCATION $top= Use $top (lower case only) when you are initially testing the response of the API by returning the first few entries. For example, to return the first five entries (not sorted), use: ...API_NAME?$top=5 $filter= Use $filter to insert conditions that narrow down the data, to return only entries where those conditions are true..To limit the timeframe of a query, add $filter=relative_time() like, .../API_NAME?$filter=relative_time(last_x_hours) or (last_x_days). Learn more.Create conditions for filtering with any of the following operators: Query Operators Description eq Equal to For example, COL4 eq 'val4' ne Not equal to For example, COL4 ne 'val4' gt Greater than For example, COL4 gt 'val4' ge Greater than or equal For example, COL4 ge 'val4' lt Less than For example, COL4 lt 'val4' le Less than or equal For example, COL4 le 'val4' and Logical and For example, COL1 eq 'value1' and COL2 ne 'value2' or Logical or For example, COL1 eq 'value1' or COL2 ne 'value2' not Logical negation Create conditions for filtering with any of the following functions: Query Functions Description startswith For example, $filter=startswith(account_name,'Aternity') endswith For example, $filter=endswith(account_name,'Aternity') contains $filter=contains(COL5,'val5') For example, $filter=contains(account_name,'Aternity') Use operators with parentheses to group conditions logically: .../API_NAME?$filter=(COLUMN1 eq 'value1' or COL2 neq 'val2') and (COL3 gt number) and not (COL4 eq 'val4' or contains(COL5,'val5')) $search is NOT supported. Do not use $search in Aternity's REST APIs. Tip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. Output Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Types Columns returned Measurements N/A Attributes Account_ID,Account_Name,Business_Location,Calendar_Date,Calendar_Month,Calendar_Week,Device_CPU_Cores,Device_CPU_Frequency,Device_Days_From_Last_Boot,Device_Manufacturer,Device_Memory,Device_Model,Device_Name,Device_Subnet,Device_Type,OS_Name,SD_Alert_Identifier,SD_Alert_Last_Event_Details,SD_Alert_Last_Event_Timestamp,SD_Alert_Reference_ID,SD_Alert_Rule_Name,Timeframe,User_Department,User_Domain,User_Title,Username Parent topic Overview for Analyzing with Aternity REST API v2 (OData)Related tasksSave the Cost of Unused Licenses by Viewing Software Installed but Never UsedRelated referenceFocus Your REST API Queries if Returned Data Too LargeView All Reported Activities with REST API (version 2.0)Analyze Resource Usage of a Managed Application (PRC) with REST API (version 2.0)Analyze the Raw List of Application Performance Reports with REST API (version 2.0)Analyze Application Performance Hourly or Daily with REST API (version 2.0)Analyze Application Performance Daily Anonymized (no PII) with REST API (version 2.0)View Baseline Values with REST API (version 2.0)Audit Aternity Access with REST API (version 2.0)Audit the Number of Dashboard Views with REST API (version 2.0)Audit the Changes Made by Aternity Users with Rest API (version 2.0)View Application Events with REST API (version 2.0)Analyze the Raw List of Activities with REST API (version 2.0)Analyze Activities Per Hour with REST API (version 2.0)Analyze Activities Per Day with REST API (version 2.0)Analyze Activities Per Day Anonymized (no PII) with REST API (version 2.0)View All Activities Not Reported to Aternity with REST API (version 2.0)Analyze the Boot Times of Devices with REST API (version 2.0)Analyze the Boot Times of Windows Boot Components with REST API (version 2.0)Analyze Device Inventory with REST API (version 2.0)Analyze Device Health Events (Beta) with REST API (version 2.0)Analyze Daily Device Health Anonymized (no PII) with REST API (version 2.0)Analyze Device (Agent) Status with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) Anonymized (no PII) with REST API (version 2.0)Analyze Device's Resource Usage (HRC) with REST API (version 2.0)Analyze the Incidents Opened in Aternity with REST API (version 2.0)View Deployed Applications on All Devices with REST API (Installed Software) (version 2.0)View Software Changes on All Devices with REST API (Installed Software Change Log) (version 2.0)View Requests of Licenses in REST API (License Events)Analyze Inventory of Monitored Mobile Apps with REST API (version 2.0)Analyze Skype for Business Performance with REST API (version 2.0)Analyze WiFi Signal Strength and Reliability with REST API (version 2.0)Analyze the Raw List of Custom Data with REST API (version 2.0)Analyze Custom Data Hourly or Daily with REST API (version 2.0)Analyze Custom Data Daily Anonymized (no PII) with REST API (version 2.0)View Executed Remediation Actions With REST API (version 2.0)Analyze How Applications were Used, Locally or Virtually, on a Desktop or Mobile with REST API (version 2.0)View System Health Events with REST API (version 2.0)Related informationAternity REST API Column Names (version 2.0)
Analyze Service Desk Alerts with REST API (version 2.0) SERVICE_DESK_ALERTS_RAW returns all service desk alerts which occurred in your organization. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues. Use this API to analyze for patterns on similar types of alerts, and to check for correlations with device attributes, subnet or location. For example, you can investigate reports of BSODs to see if they are due to low RAM or small disk capacity, by looking for System Crash alerts on laptops with 4GB RAM, and compare by checking if those same devices also have a Low Disk Space alert. You can add an alert for any health event. The following list is an example of available predefined out of the box alerts: HD Failure Windows event ID 52 occurs with an imminent failure of the hard disk. Back up your data immediately, then use a scanning tool to detect problems. For example, if a disk is too hot, switch off the PC and disconnect the power of that hard disk until you replace it. Application Crash (after hang) (Windows) Event ID 1002 occurs when a user manually forced an application's process to close after it stopped responding. (Mac) Aternity uses the system log to determine when a user has manually forced an application's process to close after it stopped responding. To resolve, note any common actions leading to the hang, then consult the app vendor's support site. Battery Wear (Windows laptops only) Aternity checks if the battery capacity drops below a threshold (default is 50%), compared with the vendor's factory settings. This indicates that a full battery charge drains much faster than it should. To resolve, replace the battery. HD Bad Blocks Windows event ID 7 occurs with a corrupted block of data on the hard disk. If many bad sectors develop, the drive may fail and needs attention. Replace a physically damaged disk immediately. For 'soft' or logical bad sectors, you can use Windows Disk Check. Low Disk Space Aternity creates this event if the device's system disk has less than 5% free space and less than 500MB available, which limits the size of virtual memory. Event will be created when both conditions are met. To resolve, free some disk space (empty trash, remove unused apps) or increase its capacity. Overheat Related Shutdown Windows event ID 86 occurs when the device shuts down due to overheating (critical thermal event). It indicates a hardware problem, like a dusty CPU, broken fan or obstructed air vent. Turn off your computer, clean the heat sinks, and make sure that air circulates properly. System Crash (Windows) Aternity reports a system crash when Windows created a memory dump file after a BSOD. Aternity analyzes the Windows dump and extracts data. (Macs) Aternity reports a system crash when it detected a kernel panic from the macOS system logs. To troubleshoot, view the details of the event and research further on the name of the process or module and its error codes. Tip You can also configure SDAs to view them via automated emails . Learn more. Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Note About how long Aternity keeps this data (retention) and how far back you can go, read here. Note This article covers the latest REST API version. For older version 1.0, click here. Before You BeginTo send a REST API query in Excel, PowerBI or a browser, enter the URL of the REST API, your Aternity username (must have the OData REST API role) and its password. You can find this by selecting User icon > REST API Access. SSO users must generate (once) and use a special password, as Aternity's REST API does not authenticate with your enterprise's identity provider. For LDAP users, enter the domain name, then a backslash ('\'), then your network username and password. For example domain_name\jsmithTo view Aternity REST API, enter the base URL from Aternity > User icon > REST API Access, followed by the name of the API into a browser, Excel or PowerBI (learn more). For VIEWING, use <base_url>/latest/API_NAME; for INTEGRATIONS, use <base_url>/<version number>/API_NAME (for example, <base_url>/v1/API_NAME, or <base_url>/v1.0/API_NAME, or <base_url>/v2/API_NAME, or <base_url>/v2.0/API_NAME). Get the latest REST API version for analyzing in the external appThe <base_URL> is configured in the Aternity REST API Server as the external_url (learn more):http://odata-aternity.company.com:80/aternity.odata/API_NAMETip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. ExamplesTo access this API from a browser, Excel or Power BI (learn more), enter <base_url>/latest/SERVICE_DESK_ALERTS_RAW or <base_url>/v2/SERVICE_DESK_ALERTS_RAW.To return the device hostnames which issued a System Crash SDA and are laptops with 4GB RAM or less, use:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(SD_ALERT_RULE_NAME eq 'System Crash') and ((DEVICE_MEMORY eq '4GB') or (DEVICE_MEMORY eq '3GB') or (DEVICE_MEMORY eq '2GB') or (DEVICE_MEMORY eq '1GB'))To view the devices which issueD the Application Crash (after hang) SDA for Microsoft Outlook, enter:.../SERVICE_DESK_ALERTS_RAW?$select=DEVICE_NAME&$filter=(contains(SD_ALERT_RULE_NAME,'Application Crash') and SD_ALERT_IDENTIFIER eq 'Microsoft Outlook')) Supported Parameters You can view the data by entering the URL into Excel, into a browser, or into or any OData compatible application such as Power BI. You can add parameters to the URL to filter the returned data, by adding a question mark (?) followed by a parameter and value, such as .../API_NAME?$filter=(USERNAME eq 'jsmith@company.com'), or several parameter-value pairs each separated by an ampersand (&), like .../API_NAME?$format=xml&$top=5. Query Options Description $select= Use $select to return only specific columns (attributes), to make queries more efficient: ...API_NAME?$select=COL1,COL2,COL3 $format= Use $format to force the returned data to be either in XML or JSON format. This is only useful for testing the raw data in a web browser. For example: .../API_NAME?$format=xml $orderby= Use $orderby to sort the returned data according to the value you choose. For example, .../API_NAME?$orderby=LOCATION $top= Use $top (lower case only) when you are initially testing the response of the API by returning the first few entries. For example, to return the first five entries (not sorted), use: ...API_NAME?$top=5 $filter= Use $filter to insert conditions that narrow down the data, to return only entries where those conditions are true..To limit the timeframe of a query, add $filter=relative_time() like, .../API_NAME?$filter=relative_time(last_x_hours) or (last_x_days). Learn more.Create conditions for filtering with any of the following operators: Query Operators Description eq Equal to For example, COL4 eq 'val4' ne Not equal to For example, COL4 ne 'val4' gt Greater than For example, COL4 gt 'val4' ge Greater than or equal For example, COL4 ge 'val4' lt Less than For example, COL4 lt 'val4' le Less than or equal For example, COL4 le 'val4' and Logical and For example, COL1 eq 'value1' and COL2 ne 'value2' or Logical or For example, COL1 eq 'value1' or COL2 ne 'value2' not Logical negation Create conditions for filtering with any of the following functions: Query Functions Description startswith For example, $filter=startswith(account_name,'Aternity') endswith For example, $filter=endswith(account_name,'Aternity') contains $filter=contains(COL5,'val5') For example, $filter=contains(account_name,'Aternity') Use operators with parentheses to group conditions logically: .../API_NAME?$filter=(COLUMN1 eq 'value1' or COL2 neq 'val2') and (COL3 gt number) and not (COL4 eq 'val4' or contains(COL5,'val5')) $search is NOT supported. Do not use $search in Aternity's REST APIs. Tip Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more. Output Each entry from SERVICE_DESK_ALERTS_RAW represents a single SDA, and includes its name, the underlying health event which triggered the alert, the error details of the last time this health event occurred, and details of the monitored device. Types Columns returned Measurements N/A Attributes Account_ID,Account_Name,Business_Location,Calendar_Date,Calendar_Month,Calendar_Week,Device_CPU_Cores,Device_CPU_Frequency,Device_Days_From_Last_Boot,Device_Manufacturer,Device_Memory,Device_Model,Device_Name,Device_Subnet,Device_Type,OS_Name,SD_Alert_Identifier,SD_Alert_Last_Event_Details,SD_Alert_Last_Event_Timestamp,SD_Alert_Reference_ID,SD_Alert_Rule_Name,Timeframe,User_Department,User_Domain,User_Title,Username Parent topic Overview for Analyzing with Aternity REST API v2 (OData)Related tasksSave the Cost of Unused Licenses by Viewing Software Installed but Never UsedRelated referenceFocus Your REST API Queries if Returned Data Too LargeView All Reported Activities with REST API (version 2.0)Analyze Resource Usage of a Managed Application (PRC) with REST API (version 2.0)Analyze the Raw List of Application Performance Reports with REST API (version 2.0)Analyze Application Performance Hourly or Daily with REST API (version 2.0)Analyze Application Performance Daily Anonymized (no PII) with REST API (version 2.0)View Baseline Values with REST API (version 2.0)Audit Aternity Access with REST API (version 2.0)Audit the Number of Dashboard Views with REST API (version 2.0)Audit the Changes Made by Aternity Users with Rest API (version 2.0)View Application Events with REST API (version 2.0)Analyze the Raw List of Activities with REST API (version 2.0)Analyze Activities Per Hour with REST API (version 2.0)Analyze Activities Per Day with REST API (version 2.0)Analyze Activities Per Day Anonymized (no PII) with REST API (version 2.0)View All Activities Not Reported to Aternity with REST API (version 2.0)Analyze the Boot Times of Devices with REST API (version 2.0)Analyze the Boot Times of Windows Boot Components with REST API (version 2.0)Analyze Device Inventory with REST API (version 2.0)Analyze Device Health Events (Beta) with REST API (version 2.0)Analyze Daily Device Health Anonymized (no PII) with REST API (version 2.0)Analyze Device (Agent) Status with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) with REST API (version 2.0)Analyze Daily Device Resource Usage (HRC) Anonymized (no PII) with REST API (version 2.0)Analyze Device's Resource Usage (HRC) with REST API (version 2.0)Analyze the Incidents Opened in Aternity with REST API (version 2.0)View Deployed Applications on All Devices with REST API (Installed Software) (version 2.0)View Software Changes on All Devices with REST API (Installed Software Change Log) (version 2.0)View Requests of Licenses in REST API (License Events)Analyze Inventory of Monitored Mobile Apps with REST API (version 2.0)Analyze Skype for Business Performance with REST API (version 2.0)Analyze WiFi Signal Strength and Reliability with REST API (version 2.0)Analyze the Raw List of Custom Data with REST API (version 2.0)Analyze Custom Data Hourly or Daily with REST API (version 2.0)Analyze Custom Data Daily Anonymized (no PII) with REST API (version 2.0)View Executed Remediation Actions With REST API (version 2.0)Analyze How Applications were Used, Locally or Virtually, on a Desktop or Mobile with REST API (version 2.0)View System Health Events with REST API (version 2.0)Related informationAternity REST API Column Names (version 2.0)