Getting Started for New Aternity Administrators

As a new administrator of Aternity in your organization, this panel guides you through the initial steps of configuring Aternity, to view data from a few select devices, then a more widespread view of devices to highlight broader patterns of performance. It also helps you create users, and add enhanced monitoring for some applications.

For an introduction to Aternity, and why it leads the market in end user experience monitoring, learn more.

New administrators configure Aternity step by step

This panel verifies that you completed each stage of the process, and marks it as completed as you proceed. It also provides a link to a dashboard where you can view the results of your actions.


You can select Do not show again upon login only after 20 or more devices have the Agent for End User Devices actively reporting data to Aternity. After you dismiss the panel, you can view it again at any time, select Help > Getting Started for Admins.

You can monitor the performance of Windows devices (laptops, desktops, tablets), Apple Mac devices (desktops, laptops), mobile devices (iOS, Android) and virtual sessions (VDI and virtual applications).

Aternity builds a broader picture of efficiency across your entire organization by measuring the performance of all applications, like their wait times, and the performance of devices, like their boot times or resource usage. It also helps keep track of your inventory, and can monitor the impact of large changes or migrations. It displays these insights using simple, powerful, and intuitive dashboards, or alternatively you can access the data directly via REST APIs. This enables IT teams to proactively troubleshoot issues, by exposing delays and problems from the end users' viewpoint.

Aternity monitors devices and presents end user experience in intuitive dashboards


  1. Step 1 Download the latest Aternity on-premise's main setup package from the Aternity Support Site (learn more).

    Sign in to Aternity Support Site, then go to Product Downloads > Aternity Server > Version and select the required version to download. Note that only logged in users with certain permissions can see the download option.

    The setup package is for all Aternity servers.

    Download Aternity on-premise from the website
    There are also entries in the Additional Packages which are required for database setup and others:
    • Tableau Package

    • Oracle Packages

    • Install Scripts

    • DB Schema Scripts

    Refer to Additional Packages for the necessary Oracle images and other setup packages.
  2. Step 2 Follow the instructions to set up Aternity on-premise solution components on your servers (learn more).
    Order for installing Aternity on-premise components
  3. Step 3 Open a browser and sign in to Aternity.

    For an introduction to Aternity, and why it leads the market in end user experience monitoring, learn more.

  4. Step 4 To view live data from your own devices, download the Agent for End User Devices from our website.
    Select the type of setup to download

    The panel marks this step as complete when you go to the Agent Download page and start the download of one of the available Agent for End User Devicess there.

    Aternity monitors a wide variety of user devices:

    Device Type Monitoring Method
    Windows PCs

    Install the Agent for End User Devices locally on a Windows desktop or laptop.

    Apple Mac computers

    Install the Aternity Agent for Mac on an Apple Mac laptop or desktop.

    VDI (Virtual desktop infrastructure)

    On virtual desktops (VDIs), install the Agent inside the desktop image which is dynamically created for every session.

    Virtual application servers

    Monitor virtual applications (even if you do not monitor the device which runs the virtual session) by installing the Agent on the virtual application server.

    Mobile devices (Android or iOS)

    Mobile devices (iOS and Android) report data from a monitored app which has Aternity Mobile embedded inside.

  5. Step 5 Run the setup of the Agent for End User Devices to one or two test devices (learn more).

    The panel marks this step as complete when a device starts reporting to Aternity.

    Secure installation of the Agent for End User Devices
  6. Step 6 Open a browser and sign in to Aternity.

    View the device which you just started monitoring with the Agent for End User Devices in the Troubleshoot Device dashboard, by entering its hostname in the search bar.


    It takes about five minutes for the data to start populating Aternity's Troubleshoot Device dashboard. After about 15 minutes, data starts to appear in the Monitor User Experience dashboard to view data about one of your test devices.

    Search for users, devices, applications, or dashboards
  7. Step 7 Mass-deploy the Agent for End User Devices across multiple Windows PCs in your organization (learn more), and/or mass-deploy Agent for Mac on Apple Macs (learn more).

    To complete this item in the panel, you must have at least 50 devices actively reporting to Aternity.

    Learn more.

    Deploy Agent for End User Devices with your software distribution system
  8. Step 8 Add users who can sign in to Aternity and view the dashboards (learn more).

    To complete this item in the panel, you must define three or more Aternity users (including the administrator).

    Learn more

    View the list of users defined in Aternity
  9. Step 9 (Optional) To enhance monitoring for your most important business applications, add them as managed applications in Aternity (learn more).

    To complete this item in the panel, add a desktop or mobile app as managed, then run it on a monitored device to gather performance metrics.

    Learn more.

    Add a Windows, web or mobile application with extra monitoring as managed applications
  10. Step 10 Monitor any user action in a managed app by defining a custom activity, to monitor the response time between the user action and the app's response (learn more).

    In Aternity, you can compare response times in any app across the enterprise, and troubleshoot performance by seeing when they perform slower.

    For example, define a custom activity to measure a search for a customer in your CRM, from selecting Search until displaying the results. Or you can monitor the time check an item in your inventory, or save an invoice in your financial system.

    Learn more.

    A custom activity measures the time between any user action and the app's response
  11. Step 11 (Optional) You can add SSO access to Aternity for the most control over security (learn more).

    Single Sign-On (SSO) brings the most secure access to Aternity by bypassing Aternity's sign in screen, and authenticating with your enterprise's chosen identity provider (IdP) just once using passwords, two-factor authentication (2FA), or even biometrics.

    Learn more.

    Access your Aternity homepage using SSO
  12. Step 12 Enable REST API access to other users to allow them to see raw data in Excel or Power BI (learn more).

    Users can send REST API queries to directly extract and analyze Aternity's data without Aternity's dashboards. You can combine the data with other data sources if needed, or transform it as required, then view it in Microsoft Excel, Power BI, or your own data application.

    Learn more.

    Access data by sending a URL to a browser, Excel or PowerBI
  13. Step 13 (Optional) You can set up service desk alerts (SDAs) to see devices which encounter the same health events repeatedly. (learn more).

    Configure the rules for triggering an SDA to view the alerts via email or via REST API. For example, you can receive an SDA whenever a device suffers from the same crash more than twice a week.

    Learn more.

    Aternity can send service desk alerts as an email or REST API
  14. Step 14 (Optional) You can integrate Aternity with other products in the SteelCentral Suite to extend the scope of your monitoring (learn more).

    To complete this item in the panel, you must integrate your Aternity with Aternity APM, NetProfiler, and Portal.

    Integrate Aternity with other enterprise systems
    Enterprise system Description

    Aternity APM (previously AppInternals)

    Troubleshoot a long backend time (part of a slow response time) of a user's activity, by drilling down from the activity into Aternity APM (previously AppInternals).

    SteelCentral NetProfiler™

    Troubleshoot slow network times by viewing a device's network connections and traffic in NetProfiler.

    SteelCentral Portal™

    The SteelCentral Portal™ offers an end-to-end digital experience by enabling you to view data from several products in the SteelCentral Suite side by side in a single dashboard.

    Learn more.

    For Aternity on-premise, you should also integrate with your third party enterprise systems.

    Enterprise system Description

    Your email server

    Configure the connection of your Aternity on-premise to your enterprise email server, as the route to send automatic email notifications.

    Your Active Directory (LDAP) service

    You can connect Aternity to your Microsoft Active Directory (AD), so that usernames defined in the AD can also be usernames to sign in to Aternity. Their usernames and passwords are managed in the AD only.

    SNMP Trap Manager Ticketing System

    You can integrate Aternity with your ticketing system (SNMP trap manager) to route all incident alerts or Aternity system errors (like database connectivity issues), to display them centrally on your SNMP management system, alongside alerts from other applications.

    Learn more.

  15. Step 15 (Optional) Administrators can further configure Aternity:
    • Fine tune the business locations which appear in the dashboards (learn more).

    • Create a test group to limit the scope of monitoring (learn more).

    • Set your local timezone for your account (learn more). Changing account timezone allows you to view dashboards, summaries, and queries in the timezone of your account, and not of the Aternity server.

      • Dashboards will present an aggregated data in the local time zone of the account.

      • The accounts will automatically adjust for daylight saving time.

      • Historical data will be converted and displayed in the account time zone.

      • REST API queries will return results in the account time zone.

      • Timeframe will display data in the time zone of the user account (and not of the Aternity server).