Key Task: Assign the Data Source for a Widget to Analyze Meetings in Zoom (Advanced) (Beta)

Use the Analyze Zoom Meetings (Advanced) dashboard to analyze and troubleshoot your Zoom performance (quality of service). Investigate correlations that might justify an improvement or worsening in meetings quality in Zoom on monitored devices.

For example, you can determine if most of network issues that affect meetings quality occur when devices connect to the network over VPN. You can analyze calls volume in different business locations, the type of connection, and so on.

Zoom performance is critical for communication between remote teams and to business continuity. High quality end-user experience impacts organizations' productivity. For example, you can analyze the network performance and if it is necessary to replace routers.
Analyze audio quality when using WiFi or LAN network

Aternity integrates with Zoom APIs to access a collection of resources of meetings that were held in the past, including the quality of service for each participant whose device Aternity monitors for each minute of a meeting.

Contact Aternity Beta Team to register for the beta program and to get this functionality. Set up the integration with Zoom in order to get data in this dashboard.

During the beta phase, encryption of Zoom data and personal data correlated to Zoom Meetings is not supported. If your account is leveraging the PII encryption or privacy mode and you would like to participate in this beta, please contact Aternity SaaS Administration for details.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Analyze > Create Your Own Dashboard.
    Select what kind of data you want to analyze
  3. Step 3 Select Zoom Meetings (Beta) data source.
  4. Step 4 Customize the dashboard by dragging measures and dimensions to the Columns and Rows bar, so that you can compare specific attributes.
    Add your own columns, design your own fields with custom calculations, and apply them to any of available attributes which you want to examine.
    In addition to common dimensions, use also Zoom-specific metrics in your analysis. Drag Dimensions and Measures from Meeting, Participant, Score, Application Sharing, Audio, and Video groups to build your analysis.
    Drag Dimensions and Measures from Audio, Video, and Call groups
    Aternity introduces Zoom-related scores:
    Field Description
    Audio Rating

    Audio Rating measures a user's experience during a Zoom audio meeting.

    It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

    It rates the audio for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

    Not Applicable means no audio was used at this minute for this participant. Poor means that audio latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

    Video Rating

    Video Rating measures a user's experience during a Zoom video meeting.

    It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

    It rates the video for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

    Not Applicable means no video was used at this minute for this participant. Poor means that video latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

    Application Sharing Rating

    Application Sharing Rating measures a user's experience during a Zoom meeting where participants used the screen sharing feature.

    It assesses quality by measuring the network jitter, latency, and packet loss to score the user experience.

    It rates the application sharing for each minute of each participant as Good, Poor or Not Applicable based on latency, packet loss and jitter thresholds.

    Not Applicable means no application was shared at this minute for this participant. Poor means that application sharing latency (input or output) > 250ms or the jitter (input or output) > 30 ms or packet loss (input or output) > 10%.

    Measurement Rating

    The Measurement Rating score measures a user's experience during every minute of a Zoom meeting. It depends on all other ratings, like Audio Rating, Video Rating, and Application Sharing Rating.

    Rating criteria is as follows:

    First of all, Aternity checks if the quality is poor. The score shows Poor if at least one of the audio/video/application sharing ratings is poor.

    Then, if there are no poor ratings, Aternity checks if at least one of audio/video/application sharing ratings is good and if so, shows Good; otherwise, it is Not Applicable.

    If you saved this dashboard for later viewing, it opens the main sheet (only) in view mode. To further customize (if you have permission), select Edit.

    For more information on the full editing capabilities of this dashboard, see http://www.tableau.com/learn/training. View the following training sections:

    • Visual Analytics

    • Calculations

    • Tableau Server

    • How To

  5. Step 5 You can limit the display of this dashboard using the menus at the right of the window.

    You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the screen. This menu impacts all tabs available in this view.

    You can access data in this dashboard (retention) going back up to 7 days. Learn more. With each day that passes, Aternity stores another day of this data.

  6. Step 6 You can create a custom group for an attribute in any of the advanced Analyze dashboards, from data in Excel (like a CSV file).

    For example, you can create two custom groups to compare their measurements.

    Use CSV data to create a custom group
    1. a Copy the values you want for the group from a CSV file in Excel.

      For example, if you have a CSV file of device names from the device inventory API, choose the names you want as a group and copy them to the clipboard.

    2. b Display the attribute of your group in the dashboard by dragging it from the left pane to the top bar.

      For example, to display rows of hostnames in this dashboard, drag Client Device Name from the left pane to the Rows bar at the top.

      Drag the attribute to the top bar and show its filter
    3. c To display a filter of this value in the right pane of the dashboard, hover over the attribute, open its drop-down menu, and select Show Filter.
      Choose Show filter from the drop-down menu
    4. d To display only the values from your CSV file, change the filter in the right-hand bar by opening its drop-down menu and selecting Multiple values (custom list).

      This displays only several specific values in the dashboard.

      In this example, to display only the specific hostnames from your CSV file, in the right hand bar, select Client Device Name > Multiple values (custom list).

      Display only specific values in the dashboard
    5. e To display only the items from your CSV file, paste them into the filter field.
      Paste your data into the filter field
    6. f Create a group by selecting the group members, then in the pop-up select the group icon .
      Select items and create a group

      It creates a custom group as a new object in the left sidebar. You can now use it as part of your analysis like any other object.

    7. g To create a second custom group for comparison with your first group, select Clear List to clear the first group's data from the filter, and repeat the process.

      Paste a second set in the filter field to display them, select them in the dashboard, then group them.

      Clear the data from the filter
    8. h Clear the filter and now paste both lists into the filter so you can see all values from both groups in the dashboard.

      This displays all members of the groups in their respective groups so you can compare them side by side.

      View a comparison of two custom groups
  7. Step 7 It is possible to create multiple sheets (widgets) in the advanced custom dashboards.
    Instead of having many custom dashboards with a single section each, you can create a single dashboard with all sections you need. This allows more information to be provided within one dashboard displaying much more holistic view, as well as much stronger analytics by cross filtering between the sheets.
    Create multiple sheets in the same dashboard.
    For more information on how to open multiple dashboard sheets in Tableau, see the Tableau tutorial.

    Timeframe drop-down menu in the top right corner of the screen serves all widgets. Use it to set the required timeframe for each widget if necessary.

    Once you have created several widgets and then a dashboard that uses these widgets, save a new dashboard. Make sure to click Save while focusing on the dashboard (in the bottom of the screen there is a list of all open tabs). Note that if, by mistake, the focus is on a widget, the saved view will display this widget instead of dashboard. Click Edit to make changes.

    Focus on a new dashboard to save it
  8. Step 8 It is possible to create multiple tabs within a single dashboard where each tab presents a separate dashboard.

    Tell your story visually by using a sequence of tabs. For example: (a) a list of devices on which antivirus scan was successfully completed, (b) a list of devices on which it failed, (c) a list of viruses found across organization, (d) a trend of all scanning operations, etc.

    1. a Open an advanced dashboard.
    2. b Using the buttons in the bottom, create as many sheets as you want to display on the first dashboard.
      Add a worksheet or dashboard
    3. c Create the first dashboard and rename it.
      Add a new dashboard within an advanced one to create a multi-tabs dashboard
    4. d Using the buttons in the bottom, create as many sheets as you want to display on the second dashboard.
    5. e Create the second dashboard and rename it.
    6. f Repeat steps d & e as many times as you need.
    7. g Highlight a new dashboard to save it.
      Focus on a new dashboard to save it

      Once created and saved, Aternity will display it for you as a dashboard with multiple tabs next time you access it.

      Move from tab to tab within advanced dashboard to tell your story

      For more information on how to open multiple dashboard sheets in Tableau, see the Tableau tutorial.

  9. Step 9 (Optional) Export the dashboard data to Excel, Image or PDF file.
    1. a Select Download.
      For simple dashboards, at the bottom right of the screen. For advanced dashboards, on the top tool bar.
      Download a dashboard
      Note

      In Analyze dashboards, make sure you scroll down the dashboard until the end of the data. Otherwise, you might not see the Download button.

    2. b Select the required option depending on where you exporting the dashboard.
      • To download as Excel file, select Crosstab

      • To download as an image file, select Image

      • To download as PDF file, select PDF

      • To download as PowerPoint file, select PowerPoint

        Note

        Make sure you have data on a sheet. If the sheet is empty, the Crosstab menu is unavailable.

    3. c For PDF and PowerPoint only, define additional settings.
    4. d Select Download to start the process or Cancel to cancel.

      Open the file from your Downloads folder or from any other predefined destination for file downloads.