Create Your Own Workspace for Troubleshooting Device (Beta)

As Administrator of Aternity you can use the Build Your Own dashboard to easily customize and create new dashboards specific to your tenant.

Even if you are not an administrator, you can use your private My Workspace dashboard to create your own dashboards useful for troubleshooting a device and explore vast data from different sources to solve problems.

This customizable view allows users to create dashboards that combine all types of data that Aternity collected for a device, such as business activities, apps usage, host resources consumption, and more. Depending on the source of the data, the granularity can be 2-minutes, 5-minutes, one hour, or else.

Note

This functionality is available ONLY for Windows devices and non-restricted users.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2
  3. Step 3 Select Main Menu > Troubleshoot > User or Device.
    Accessing Troubleshoot User or Device
  4. Step 4 Select the user's device to display in the dashboard.
    Select a user's device which needs troubleshooting
    Field Description
    Enter a username or device name

    Start typing the name of the user or the hostname of a device, and select a choice from the auto-complete menu.

    Select a device

    If you chose a username, select from a list of devices associated with that username.

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    Select if you are not sure on the device to troubleshoot. It redirects you to the Monitor User Experience dashboard so you can view the performance of all the devices of that user, and then drill down from there back to Troubleshoot Device.

  5. Step 5 For administrators only, select Build Your Own tab.

    Customizable view opens for that selected device. There are many out-of-the-box dashboards for troubleshooting, such as Disk, CPU & Memory, Network, User Activity, App Usage, Device Health, and Top Processes.

    Note

    All these out-of-the-box dashboards are subject to change, they are samples and suggestions of what can be done in the Build Your Own view.

    This dashboard opens within the same timeframe as was set in the Troubleshoot Device dashboard.

    1. a Select the the Gear Icon > to edit the dashboard.
      As administrator you can add more dashboards or add filtering options to existing dashboards
  6. Step 6 Adjust the timeframe to drill-down to a specific time period.

    Use the predefined icons: Recent Week, Recent Day, Recent Hour, or Recent 15 min.

    You can also use the time slider or the calendar to specify the exact start and end times.

  7. Step 7 Troubleshoot top processes of the selected device within the selected timeframe.
    Go to the Top Processes tab to view the processes data on multiple graphs in multiple widgets. You can sort and filter data by Application, by Process, or by Username (if more than one user defined on that device). This is high resolution 2-minute data. This is an out-of-the-box dashboard and not editable by users.
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  8. Step 8 Select My Workspace and then Add card to start building your own dashboard.
    You can add as many widgets (a.k.a cards) as you need.
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    1. a Select the visualization chart.
    2. b Select the data source. The list of available data sources varies depending on the chart type you selected.
    3. c Select the measurement available for that data source.

      For example, in the CPU and Memory data source, you can select physical memory utilization for troubleshooting. For the WiFi Network data source, you can troubleshoot noise levels.

      For some charts, you can add multiple measurements by selecting the plus button and adding more rows for more measurements. For example, for the Bar chart, select the desired measurement. For the Table chart, add one or more measurements for analysis.
      Depending on a chart, select one or more measurements for your analysis

      To delete a measurement, select the minus button next to the Measurement drop-down.

    4. d Enter the title for the dashboard.
    5. e Save the dashboard.

      For any device you select for troubleshooting later, you will be able to view the predefined in this workspace data. You can edit the dashboard any time, add or remove widgets, change time period, and more.