Monitor My Enterprise for Legacy Agents (Performance)

Use the Performance dashboard (previously called My Enterprise), to view a detailed summary of the status of your organization and drill down to more details if required. From here, you can reach most of Aternity's dashboards with very few clicks. This dashboard displays the performance of your applications and devices in the different locations in your organization. It also displays the live incidents opened automatically by Aternity.

The Performance dashboard

To view a single glance summary with less interaction (for example, in a NOC) of the performance of all locations, applications and live incidents, use the Monitor NOC dashboard (see Key Task: Monitor NOC).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Monitor > Enterprise Summary and switch to the Performance tab.
    Alternatively, Access the dashboard by typing its name in the search box in the top bar.
    Search for the My Enterprise dashboard in the search box
  3. Step 3 To view a summary of the performance of managed applications at each location in your organization, see the Business Locations section.

    Select from this section's drop-down menu to view performance by department, country and so on.

    Viewing detailed performance summary for each business location
    Field Description
    Business Locations

    Displays the name of the locations where the application is used.

    For example, if some users still complain of poor performance after your change, you can isolate whether the slow results are restricted to one location or are spread across your organization. Use Locations to compare the performance before and after a change for each location.

    Aternity reports the location as Off-site when the device is not connected to the Microsoft Active Directory or if Aternity cannot determine the location name.

    For virtual applications (like Citrix XenApp), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.

    Total Activities

    (For managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score.

    Activity Status

    Displays a performance breakdown of the Total Activities by their activity statuses.

  4. Step 4 You can view the details of a status, including its Score by hovering your mouse over it.
    Viewing score of location performance

    For further information, you can drill down to:

  5. Step 5 To view a detailed summary of the performance of each managed application, see the Applications section of the dashboard in the top middle section of the window.
    Viewing detailed summary of application performance

    The dashboard sorts the rows by their score, with the worst performers (lowest score) on top.

    For further information, you can drill down to:

    • The Monitor Application dashboard, to view all relevant details about an application's performance.

    • The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds.

  6. Step 6 To view a summary of the performance of a single application in each location (by location, city, country or region), select an application and view the sections on the left hand side of the dashboard.
    View a summary of performance for a single application
  7. Step 7 To view a summary of the recently reported health events from Windows devices, see the Health Events section in the lower middle section of the My Enterprise dashboard.
    Viewing the number of health events reported in each category
    Field Description
    Application

    Displays the number of reported health events associated with applications, for example, applications not responding or crashing.

    For a complete list of application health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    System

    Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors.

    For a complete list of system health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    Hardware

    Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on.

    For a complete list of hardware health events, see Key Task: Troubleshoot System or Hardware (Device Health).

    The number presented on the screen next to the blue horizontal bar in the section is the Unique Hourly Events value.

    When the same event occurs multiple times within one hour, it is counted just once for that hour. For example, if a background process crashes, cannot start and keeps crashing and starting again, creating hundreds of crash events within one hour, Aternity counts them as one Unique Hourly Event every hour. Displaying hundreds of rows of the duplicated crash event causes dashboard usability problems, makes it difficult to find a really important information, and reduces dashboard value and user experience. The Unique Hourly Events value minimizes duplications and repetitive information and enhances dashboard value and user experience.

    Hover your mouse over the horizontal bar in the section and see the total volume of the event in the tooltip. The Total Event Volume value displays the sum of all reported health events for each type of event.

    For further information, you can drill down to:

  8. Step 8 To view a summary of the of boot times of all monitored devices running Windows, view a summary of the status distribution in the Boot graph in the Key Indicators section of the dashboard.

    The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots.

    Viewing statuses of boot times

    For further information, you can drill down to:

  9. Step 9 To view the reliability grade status of devices in your organization, see the Reliability Grade graph in the Key Indicators section.

    For further information, you can drill down to:

  10. Step 10 To view the remote display latency for remote desktop sessions in your organization, see the Remote Display Latency graph in the Key Indicators section.

    For further information, you can drill down to:

  11. Step 11 To view a summary of of the live incidents automatically opened by Aternity, see the Open Incidents section of the My Enterprise dashboard.

    An incident is a call to action about many users suffering poor performance on one activity in an application, indicating it is a widespread problem. The system creates incidents automatically, so you can proactively troubleshoot an issue before users even report it.

    An incident for an activity indicates several devices in a group are responding slowly

    This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization.

    Aternity assigns a status to every incident. For each one, this section displays:

    • A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time).

    • A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened.

    Viewing live open incidents

    To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Details dashboard.

  12. Step 12 You can limit the display of the dashboard using the menus at the top of the window.
    Limit view of My Enterprise dashboard
    Field Description
    Timeframe

    You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the screen. This menu impacts all tabs available in this view.

    You can access data in this dashboard (retention) going back up to 90 days.This dashboard's data refreshes every five minutes.

    Application

    Limits the display of the dashboard to one or more specific applications.

    Status

    Determines whether to hide or show the performance data which is good. Select from:

    • All displays all data including normal (good) performance

    • Exclude Normal hides normal (good) performance data, and displays only the problematic performance data.

    Status Volume

    Select how to display the data numbers:

    • Percent displays the reported volumes as percentages.

    • Count displays the reported volumes as the number of reports.

  13. Step 13 (Optional) Export the dashboard data to Excel, Image or PDF file.
    1. a Select Download.
      For simple dashboards, at the bottom right of the screen. For advanced dashboards, on the top tool bar.
      Download a dashboard
      Note

      In Analyze dashboards, make sure you scroll down the dashboard until the end of the data. Otherwise, you might not see the Download button.

    2. b Select the required option depending on where you exporting the dashboard.
      • To download as Excel file, select Crosstab

      • To download as an image file, select Image

      • To download as PDF file, select PDF

      • To download as PowerPoint file, select PowerPoint

        Note

        Make sure you have data on a sheet. If the sheet is empty, the Crosstab menu is unavailable.

    3. c For PDF and PowerPoint only, define additional settings.
    4. d Select Download to start the process or Cancel to cancel.

      Open the file from your Downloads folder or from any other predefined destination for file downloads.