Analyze the Raw Data of the Calls in Cisco Webex Meetings with REST API (version 2.0)

Use WEBEX_CALLS_RAW to return the raw list of Cisco Webex calls. Use this API for analysis of calls quality in Webex, including in-depth understanding of factors affecting call quality.

Note

You can only use WEBEX_CALLS_RAW REST API on a device with Agent for End User Devices 12.1 or later.

About how long Aternity keeps this data (retention) and how far back you can go, read here.

Tip

To visually present this data on the dashboard, go to the Aternity console Main Menu > Analyze > Create Your Own Dashboard > Select a Data Source > Microsoft Teams . (learn more).

Before You Begin

To send a REST API query in Excel, PowerBI or a browser, enter the URL of the REST API, your Aternity username (must have the OData REST API role) and its password. You can find this by selecting User icon > REST API Access. SSO users must generate (once) and use a special password, as Aternity's REST API does not authenticate with your enterprise's identity provider.

To view Aternity REST API, enter the base URL from Aternity > User icon > REST API Access, followed by the name of the API into a browser, Excel or PowerBI (learn more). For VIEWING, use <base_url>/latest/API_NAME; for INTEGRATIONS, use <base_url>/<version number>/API_NAME (for example, <base_url>/v1/API_NAME, or <base_url>/v1.0/API_NAME, or <base_url>/v2/API_NAME, or <base_url>/v2.0/API_NAME).

Get the latest REST API version for analyzing in the external app
Tip

Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more.

Examples

To access this API from a browser, Excel or Power BI (learn more), enter <base_url>/latest/WEBEX_CALLS_RAW or <base_url>/v2/WEBEX_CALLS_RAW.

Supported Parameters

You can view the data by entering the URL into Excel, into a browser, or into or any OData compatible application such as Power BI.

You can add parameters to the URL to filter the returned data, by adding a question mark (?) followed by a parameter and value, such as .../API_NAME?$filter=(USERNAME eq 'jsmith@company.com'), or several parameter-value pairs each separated by an ampersand (&), like .../API_NAME?$format=xml&$top=5.

Query Options Description
$select=

Use $select to return only specific columns (attributes), to make queries more efficient: ...API_NAME?$select=COL1,COL2,COL3

$format=

Use $format to force the returned data to be either in XML or JSON format. This is only useful for testing the raw data in a web browser. For example: .../API_NAME?$format=xml

$orderby=

Use $orderby to sort the returned data according to the value you choose. For example, .../API_NAME?$orderby=LOCATION

$top=

Use $top (lower case only) when you are initially testing the response of the API by returning the first few entries.

For example, to return the first five entries (not sorted), use: ...API_NAME?$top=5

$filter=

Use $filter to insert conditions that narrow down the data, to return only entries where those conditions are true..

To limit the timeframe of a query, add $filter=relative_time() like, .../API_NAME?$filter=relative_time(last_x_hours) or (last_x_days). Learn more.

Create conditions for filtering with any of the following operators:

Query Operators Description
eq

Equal to

For example, COL4 eq 'val4'

ne

Not equal to

For example, COL4 ne 'val4'

gt

Greater than

For example, COL4 gt 'val4'

ge

Greater than or equal

For example, COL4 ge 'val4'

lt

Less than

For example, COL4 lt 'val4'

le

Less than or equal

For example, COL4 le 'val4'

and

Logical and

For example, COL1 eq 'value1' and COL2 ne 'value2'

or

Logical or

For example, COL1 eq 'value1' or COL2 ne 'value2'

not

Logical negation

Create conditions for filtering with any of the following functions:

Query Functions Description
startswith

For example, $filter=startswith(account_name,'Aternity')

endswith

For example, $filter=endswith(account_name,'Aternity')

contains

$filter=contains(COL5,'val5')

For example, $filter=contains(account_name,'Aternity')

Use operators with parentheses to group conditions logically: .../API_NAME?$filter=(COLUMN1 eq 'value1' or COL2 neq 'val2') and (COL3 gt number) and not (COL4 eq 'val4' or contains(COL5,'val5'))
$search is NOT supported.

Do not use $search in Aternity's REST APIs.

If you use $select to display only specific columns, it makes the query faster by grouping all rows with identical attribute values into a single row with aggregated measurements. For example, if you use $select to return only the RAM size and CPU usage, if 50 devices have the same attribute of 16GB RAM, it condenses them into a single row and outputs their CPU usage as a single weighted average measurement.

Tip

Wherever possible, use $select and $filter to narrow your query, to avoid receiving an error like Returned data is too large. Learn more.

Output

Each returned entry from WEBEX_CALLS_RAW returns detailed information about each participant in a call who used Cisco Webex on a monitored device with Agent 12.1, including details on the device, call quality, and user data. If the Agent is on more than one device that participated in the call, the API returns an entry for each device.

The API returns two types of columns: Attributes (or dimensions) which are the properties of an entry, and Measurements which are the dynamic measured values. A single API row can display either a single measurement, or a weighted average of several entries grouped together. If you use $select to display several attributes, and all those attributes are identical, it groups them into a single entry.

Type Returned columns

Measurements

Call_Audio_Combined_Call Quality,Call_Audio_Inbound_Call_Quality,Call_Audio_Inbound_Jitter_Average,Call_Audio_Inbound_Jitter_Max,Call_Audio_Inbound_Latency_Average,Call_Audio_Inbound_Latency_Max,Call_Audio_Inbound_Packet_Loss_Percent_Average,Call_Audio_Inbound_Packet_Loss_Percent_Max,Call_Audio_Outbound_Call_Quality,Call_Audio_Outbound_Jitter_Average,Call_Audio_Outbound_Jitter_Max,Call_Audio_Outbound_Latency_Average,Call_Audio_Outbound_Latency_Max,Call_Audio_Outbound_Packet_Loss_Percent_Average,Call_Audio_Outbound_Packet_Loss_Percent_Max,Call_Audio_Inbound_Network_Jitter_Average,Call_Audio_Inbound_Network_Jitter_Max,Call_Inbound_Bandwidth_Avg,Call_Inbound_Bandwidth_Max,Call_Outbound_Bandwidth_AVERAGE,Call_Outbound_Bandwidth_MAX,Call_Duration,Call_Video_Inbound_FPS_AVERAGE,Call_Video_Inbound_FPS_MIN,Call_Video_Inbound_JITTER_AVERAGE,Call_Video_Inbound_JITTER_MAX,Call_Video_Inbound_LATENCY_AVERAGE,Call_Video_Inbound_LATENCY_MAX,Call_Video_Inbound_Packet_Loss_Percent_Average,CALL_VIDEO_INBOUND_PACKET_LOSS_PERCENT_MAX,Call_Video_Outbound_FPS_AVERAGE,Call_Video_Outbound_FPS_MIN,Call_Video_Outbound_JITTER_AVERAGE,Call_Video_Outbound_JITTER_MAX,Call_Video_Outbound_latency_AVERAGE,Call_Video_Outbound_latency_MAX,Call_Video_Outbound_PACKET_LOSS_PERCENT_AVERAGE,Call_Video_Outbound_PACKET_LOSS_PERCENT_MAX,Call_Volume

Attributes

Account_ID,Account_Name,Activity_Detection_Status,Activity_Name,Application_Name,Application_Version,Business_Location,Calendar_Date,Calendar_Month,Calendar_Week,Call_Audio_Codec,Call_Audio_Inbound_Rating_Score,Call_Audio_Outbound_Rating_Score,Call_Audio_Rating_Score,Call_Meeting_Inbound_Rating_Score,Call_Meeting_Outbound_Rating_Score,Call_Meeting_Rating_Score,Call_Video_Codec,Call_Video_Inbound_Rating_Score,Call_Video_Inbound_Resolution,Call_Video_Outbound_Rating_Score,Call_Video_Outbound_Resolution,Call_Video_Rating_Score,Corp_Channel,Corp_Line_Of_Business,Corp_Market,Corp_Store_ID,Corp_Store_Type,Custom_Attribute_1 - 9,Custom_Pilot_Group,Device_CPU_Cores,Device_CPU_Frequency,Device_CPU_Generation,Device_CPU_Model,Device_CPU_Type,Device_Days_From_Last_Boot,Device_Image_Build_Number,Device_IP_Address,Device_Manufacturer,Device_Memory,Device_Model,Device_Name,Device_Network_Type,Device_Power_Plan,Device_Subnet,Device_Type,Inbound_Bandwidth_Average,Inbound_bandwidth_Max,Location_City,Location_Country,Location_On_Site,Location_On_VPN,Location_Region,Location_State,Measurement_Start_Timestamp,MS_Office_License_Type,MS_Office_Version,OS_Architecture,OS_Disk_Type,OS_Family,OS_Name,OS_Version,Row_Creation_Time,SLA_Status,Timeframe,User_Department,User_Domain,User_Email_Address,User_Full_Name,User_Office,User_Role,User_Title,Username,Wifi_BSSID,Wifi_Channel,Wifi_SSID,