Compare Your User Experience with Similar Companies in the Industry (Trial Benchmark)

Welcome to Aternity Benchmark dashboard. Compare your user experience with other Aternity customers and their monitored devices.

Note

If you already deployed Aternity, read here instead of the below.

Aternity monitors the performance of applications and devices from the end user perspective, so you can measure and improve the productivity and user experience of your workforce. It monitors your digital experience on the device by installing a lightweight Agent for End User Devices, which runs in the background on all monitored devices in your organization. Our presence on the end user's device (not remotely on a server) offers unique insights into the performance delays of applications and devices as the users themselves experience them.

See the distribution of various Aternity customers as of device health and application performance
To... Do This...

To try Aternity for free

Sign up for a free trial using the self-service form in the Aternity website.

Sign in to Aternity in a Windows browser on a monitor with resolution 1280 x 768 or more.

You can view Aternity in: Google Chrome version 42 and above, Microsoft Internet Explorer version 11 and 11 Enterprise Mode, with Compatibility Mode disabled and third-party browser extensions enabled.

To open the Benchmark dashboard

Log in to your trial account and select Industry Benchmark. Learn more.

To download and install the Agent for End User Devices

The download link appears only if you have not yet downloaded the Agent. Download the Agent to see how your device/company performing.

Click Download at the top of the screen. Open the downloaded file and follow the default setup instructions on the InstallShield. This setup is for Windows devices and VDI deployments only.

The Agent for End User Devices monitors end user experience by measuring device and application performance. It is a small background utility which runs on each monitored device, and reports its data to Aternity.

Locate your device/company on the graph

The red dot between all other blue dots on the graph is your device/company. It appears only after downloading and installing the Aternity Agent for End User Devices. Once the Agent begins monitoring your device/company, that device/company will appear on the graph placed according to its health and performance (it takes approx. 1-2 hours to show your company on the graph).
See the scores for your company

Each blue dot represents a company/customer account that Aternity monitors.

Discover where you stand comparing to other Aternity customers

In the Summary tab, see the scores at the right side of the screen.

Before downloading and installing the Aternity Agent for End User Devices, you can read some interesting general facts about industry in the Did You Know sections.

After downloading and installing the Aternity Agent for End User Devices, the data for all sections arrives so that you can see your scores.

The light bulbs change to the gauge widgets that show your company-specific scores after you install the Agent and it starts monitoring your device/company.

To understand the colors of your scores and where you are comparing to others

Here is the legend for colors of your gauge widgets:
  • Green means you are within the top 70% in industry

  • Yellow means you match 15-30% in industry

  • Red means you are on the low side within 15% in industry

Learn where you stand comparing to other companies

To return to the main screen, click on the Aternity logo.

Compare your device/company with devices/companies in all regions or in a certain region only

Select the required region at the top right side of the screen.
Select certain region or all regions to show on the comparison graph

To analyze the selected KPIs and to compare between required measurements

Go to the Analyze tab and select what Health KPI and Performance KPI to display on the graph,

Select the Health KPI for comparison

Go to the Analyze tab and select what Health KPI to display on the graph.

Health KPI measures the percentage and averages of errors, hangs, and crashes from all monitored devices.

The graph allows you to compare your Health KPI with other Aternity customers.

Field Description
Stability Index

The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

Hours Between Crashes

The Hours Between Crashes is the number of hours that passes on average between crashes which occurred in that application during the total usage time.

Hang Percent

This KPI measures the percentage hang time out of the total wait time for each customer.

Hang time measures the time when an application is listed as Not responding in the Windows Task Manager while it is in the foreground (in use). This measurement is used to calculate the wait time of an application, and the overall UXI.

Web Page Error Rate

The web page error rate is the percentage of errors out of all web page loads which cause the page not to load (HTTP error 40x or 50x). This is one of the elements used when calculating the UXI.

For more details about the measurements, hover over one of the dots and see the values for the selected KPI.
View the exact value for each KPI

Compare your company Performance KPI to other companies

Go to the Analyze tab and select what Performance KPI (measurements) to display on the graph for analysis.

Performance KPI measures the percentage and averages of response time, boot time, wait time, and load time from all monitored applications.

The graph allows you to compare your Performance KPI with other Aternity customers.

Field Description
Activity Response

An activity response is the time taken for an application to complete an activity in seconds. The time also has a severity status based on its expected time (measured using baselines or manual or SLA thresholds). For example, if the time required to launch an application is much slower than recent baselined measurements, it might be classed as Major.

An activity is a user action which you monitor for performance, like a mouse click or a key press, to measure the time until the app's GUI responds, known as the activity response time. In Aternity, you can compare response times in any app across the enterprise, and troubleshoot performance by seeing when they perform slower. For example, you can monitor the launch of an application, or the time it takes for an application to respond to a menu choice.

In Aternity, you can compare response times in any app across the enterprise, and troubleshoot performance by seeing when they perform slower.

Average Boot Time

This KPI measures the Average Boot Time which is the average of the Total Boot Time.

The total boot time on a Windows device starts from the time the Windows logo appears until the desktop appears and all components are loaded.

Wait Time Percent

This KPI measures the percentage wait time out of the usage time.

The wait time of a Windows application is defined as the time users spend waiting for the application to respond when it is actively running and in use (part of the usage time).

The total wait time is calculated as the time covered by the following components (which may overlap): the hang time when an application is not responding, or when the mouse pointer has a busy icon (Windows devices). For web applications, the wait time is the web page load time when both the browser window and its tab are in the foreground.

For web applications, the wait time is the web page load time when both the browser window and its tab are in the foreground.

Average Web Page Load Time

This KPI measures the average of the web page load time from all web pages load time.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

For more details about the measurements, hover over one of the dots and see the values for the selected KPI.
View the exact value for each KPI

To change your password for this trial account

Select the User icon at the top of the screen and change the password of the account.

Change the password of the account

To open the panel with all available Product Tours to watch what Aternity can do for you

Select Help > Product Tours to explore Aternity's value.

Welcome to Product Tours

To ask a question or write feedback

Select Help > Ask a Question to open a feedback form. Type your question and click Submit.

Alternatively, select Ask a Question button at the right bottom side of the screen.

To learn more about your trial account

Select Help > Overview Tour and move from step to step to learn about various options available in this screen.

Get more information about Aternity

Click on Schedule a Demo at the top of the screen. Click OK to confirm sending email to Aternity and our representative will get in touch with you.

To return to the Home Page

Click on the Aternity logo at the top of the screen.

Note that until you mass-deploy the Aternity Agent for End User Devices in your company, the comparisons on this dashboard are of limited viability, as the data for other companies in this evaluation is based on thousands of devices. To proceed, contact Aternity SaaS Administration.

For an introduction to Aternity, and why it leads the market in end user experience monitoring, learn more.