Analyze BSOD Trends and Make Better Decisions (Experience Insights)

Aternity proactively supplies you with Experience Insights from the collected data. From the Insights Front Page, select the title of the insight you are interested to investigate and open its respective dashboard. Use the Hours Between BSODs vs. Benchmark dashboard for deeper analysis of blue screens across organization and devices' performance improvement.

Aternity provides a dashboard for each insight with a competitive analysis and allows you to measure your company's performance against similar businesses over time. Even if benchmark analysis shows that your organization performance is excellent and much better than others, you may still have some problematic devices and Aternity informs you what they are, so that you can take care of those devices' health.

Investigate the insight

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Insights > Aternity Experience Insights.
  3. Step 3 Click on the title of the insight you want to investigate.
    Select the insight and open its dashboard
  4. Step 4 View data in every widget and make your conclusions.
    Field Description
    Severely Impacted Devices Rate

    Displays percentage of impacted devices.

    The device is considered as impacted if there were at least 3 BSODs in the past 90 days and at least 1 BSOD during the last 30 days.
    Tip

    If there is no error during the last 30 days, the device is no longer considered as impacted.

    The gauge indicates how good or bad your rate is compared to other Aternity customers, what percentage of industry benchmark you currently meet. For example, 80% of companies have higher rate of impacted devices and 20% of companies perform better than you and have lower amount of impacted devices.
    Hours Between BSODs

    This widget shows that you encounter a blue screen every X hours.

    The gauge indicates what percentage of industry benchmark you currently meet. For example, 80% of companies have less hours between failures (higher frequency of blue screens) and 20% of companies have more hours between failures (lower frequency of blue screens).
    Severely Impacted Devices Rate Trend

    Displays the trend of impacted devices rate: How many devices out of total are impacted by an issue.

    Displays the 33rd and 66th percentiles.

    This widget displays also a benchmark line on the graph.

    Your company trend is orange , and the benchmark trend is blue .

    Hours Between BSODs Trend

    Displays your trend over time, as well as the industry trend.

    Your company trend is orange , and the benchmark trend is blue .

    The benchmark trend shows the 33rd and 66th percentiles.

    It is possible that your trend is very positive, that your company fixed the issues and improved performance, but still at some point on the graph you are worse than benchmark even though you have shown better performance than in the past. That means that the industry trend also changed and improved much more than your organization.

    Top 100 Severely Impacted Devices

    Displays the devices that Aternity has detected as the most affected by that issue (with the highest number of BSODs) and potential productivity gain if you fix that problem.

    Potential Productivity Gain means how many hours the company can save after fixing the issue on the most impacted devices.

    Blue screens should not happen under normal conditions. One BSOD that happens from time to time, once in several months is considered normal. Aternity calculates 15 minutes as wasted time per one BSOD. Potential Productivity Gain shows how many hours the company will save if it reduces the number of BSODs to zero. For example, 5 BSODs on a device in three months cost organization 75 working minutes (15 min x 5 BSODs).

    Productivity Improvements
    This widget displays the results of 2 calculations:
    1. The amount of hours an organization can save if fixing issues on all devices considered as severely impacted (listed in the Top X Severely Impacted Devices widget)
    2. The amount of hours an organization can save if devices' performance increases to the 75th percentile of the benchmark

    The blue pie wedge shows the impact from severely impacted devices (calculation (a)) above.

    Severely impacted devices contribute to the calculation in (b) and since we do not want to count that impact twice, the green pie wedge shows the difference between (a) and (b) or the additional hours that can be saved by reaching the 75th percentile, in case it cannot be achieved by fixing the issues on the severely impacted devices alone. For example, a company can save 47 hours just by reaching the 75th percentile of benchmark (b) and 7 hours by reducing BSOD frequency on the listed severely impacted devices (a), so the pie will show 7 & 40. The size of the two pie wedges give an indication of where to concentrate your efforts in reducing BSODs in order to get the most productivity gain.
    Productivity pie
    Potential Next Steps

    Drill-down to other related Aternity dashboards for further investigation.

    Also, Aternity can add recommendations in this widget, following internal system analysis. For example, a recommendation to replace all magnetic drives to SSD drives.

    Additional Key Findings

    Learn your significant commonalities that Aternity has detected. These are based on common denominator between severely impacted devices. For example, in which region the problem is most serious.

  5. Step 5 You can drill-down to other Aternity dashboards for further investigation.
    Take further steps for deeper analysis