Troubleshoot Device Health and Boot Performance

Use Troubleshoot Device > Build Your Own > Device Health to view into the device health events and machine boot performance. The Device Health dashboard gives a high level view of all the errors and crashes (health events) occurring on the selected device, as well as its resource consumption and boots history.

Use this dashboard if you received a call from a user about a problematic device, troubleshoot it remotely by viewing CPU and memory usage (HRC), boot times, recent service alerts and health events. For example, if a user complains of application crashes or system failures, use this dashboard to isolate the component causing mischief, and investigate further on the root cause of the problem.
Investigate health events and machine boots
Note

The article describes the default dashboard view as provided by Aternity. Administrator of Aternity in your organization can completely modify the view. If your view is different from the described below, contact your Administrator of Aternity for more information.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Use the search box in the top bar to quickly find a particular device.
    Finding a user, hostname, device, or application in Aternity

    You can enter a device hostname or IP address or enter the name of a dashboard.

    Note

    You can use spaces and other alphanumeric characters. This search is not case sensitive, so it will search for the text in any combination of upper and lower case characters. The search supports email addresses and @. The search does not support other wild cards (like *) or other forms of logic (and/or).

  3. Step 3 Select the Build Your Own tab.
    Select Build Your Own
  4. Step 4 Select the Device Health tab.
    Field Description
    Summary

    Displays how many health events occurred for each category during the selected time, including all details about these events: category, component, and name.

    To limit the view and display only the data you want to investigate, filter by a health event attribute.

    Health Events

    Displays the number of device or system health events during 24 hours period.

    You can filter and show only certain types of events.

    To see which spike is which, hover over the legend to see the colored trend line.

    Machine Boots

    Displays the average duration of a device boot.

    Machine boot is part of a device's boot time, starting a fraction of a second after the Windows logo appears, and ending with the Windows sign in screen. Agent queries Windows Kernel-PnP (NOT the Event Log) for the BootStart > Start event to mark the start of this time, and ends when the Windows sign in screen appears (or the automatic sign in process starts).

    Service Desk Alert Events

    Displays all service desk alerts during the predefined timeframe. When hovering over the graph, view on the tooltip how many SDA events occurred during certain hour.

    To see which spike is which, hover over the legend to see the colored trend line.

    Select a specific area on the chart and drag a mouse over it to zoom in on a certain time period. All widgets will change accordingly. Select Back to return to the previous time range. If you have zoomed in multiple times, select Back as many times as necessary to return to the initial view.

    Service Desk Alert Details

    Displays additional information about SDA events, such as respective product and the volume of each event.

    System CPU Usage

    Displays the average percent of CPU usage by a device during one hour, calculated from data that Aternity aggregates every two minutes.

    To see which spike is which, hover over the legend to see the colored trend line.

    System Memory

    Displays the average percent of memory usage by a device during one hour, calculated from data that Aternity aggregates every two minutes.

    • Physical Memory Util Avg: (Windows, Macs, mobile) Displays the percentage usage of the device's physical RAM memory at a given time, calculated from data that Aternity aggregates every two minutes.

    • Virtual Memory Util Avg: (Windows only) Displays the current usage of a device's virtual memory as a percentage of the device's total virtual memory (physical RAM plus hard disk allocation for memory page faults) at a given time, calculated from data that Aternity aggregates every two minutes.

    To see which spike is which, hover over the legend to see the colored trend line.

  5. Step 5 Adjust the time range within which you want to troubleshoot the device.

    This dashboard opens within the same timeframe as the Troubleshoot Device dashboard was predefined.

    Select timeframe for your analysis
    To do so, drag the time blue gauge or only its right or left border. Alternatively, open the time picker and manually set the timeframe.
    Select the exact time period for your analysis

    You can also use the predefined buttons: Recent Week , Recent Day , Recent Hour , or Recent 15 min . To change the timeframe of the dashboard, use the timeline gauge on the top of the screen. The arrows on the time bar shift the time and blue gauge in a week or day or else, depending on the selected preset.

  6. Step 6 Analyze the spikes by correlating data in different widgets.

    Select a specific area on the chart and drag a mouse over it to zoom in on a certain time period. All widgets will change accordingly.

    Select Back to return to the previous time range. If you have zoomed in multiple times, select Back as many times as necessary to return to the initial view.