Compare Performance of Similar Devices

Use Troubleshoot Device > Build Your Own > Similar Devices to find devices that are similar to the current device based on shared device attributes, such as Device Model or Device Memory. Use the card filters to view performance for similar devices.

If you wish to examine another device in more detail, you can enter the Device Name in the Search box above. This allows you to examine if a problem on this device is also occurring on similar devices or is unique to this device.
Compare similar devices
Tip

This tab is not editable.

If there is no data available for a widget, change the timeframe. Probably, there are no records for the selected time. To see the data, select a wider time period.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Use the search box in the top bar to quickly find a particular device.
    Finding a user, hostname, device, or application in Aternity

    You can enter a device hostname or IP address or enter the name of a dashboard.

    Note

    You can use spaces and other alphanumeric characters. This search is not case sensitive, so it will search for the text in any combination of upper and lower case characters. The search supports email addresses and @. The search does not support other wild cards (like *) or other forms of logic (and/or).

  3. Step 3 Select the Build Your Own tab.
    Select Build Your Own
  4. Step 4 Select the Similar Devices tab.
  5. Step 5 Adjust the time range within which you want to troubleshoot the device.

    This dashboard opens within the same timeframe as the Troubleshoot Device dashboard was predefined.

    Select timeframe for your analysis
    To do so, drag the time blue gauge or only its right or left border. Alternatively, open the time picker and manually set the timeframe.
    Select the exact time period for your analysis

    You can also use the predefined buttons: Recent Week , Recent Day , Recent Hour , or Recent 15 min . To change the timeframe of the dashboard, use the timeline gauge on the top of the screen. The arrows on the time bar shift the time and blue gauge in a week or day or else, depending on the selected preset.

  6. Step 6 Investigate a problematic device by viewing the most important support information: CPU, memory usage, and others (HRC).

    This Device shows hourly data. Expand to a wider time range if you do not see data.

    Field Description
    OS

    Displays the name of the operating system.

    OS Version

    Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

    Model

    Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

    Disk
    (Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:
    • HDD for a traditional spinning hard disk drive

    • SSD for a solid state drive

    • Virtual if this is not a physical device.

    RAM

    Displays the installed memory.

    User Department

    Displays the name of the department to which the user or the device belongs.

    Device

    A monitored end user device is a desktop, laptop, smartphone or tablet which reports monitoring data to Aternity. You can monitor the performance of Windows devices (laptops, desktops, tablets), Apple Mac devices (desktops, laptops), mobile devices (iOS, Android) and virtual sessions (VDI, WVD, and virtual applications). Aternity gathers data about the performance of applications and devices using its Agent for End User Devices which runs in the background.

    CPU

    Displays the maximum CPU usage of the device.

    Physical Memory

    (Windows, Macs, mobile) Displays the percentage usage of the device's physical RAM memory at a given time

    Disk Queue Max

    (Windows only) Displays the number of waiting I/O requests to read or write to the hard disk or a logical disk at a given time

    A consistent queue for the disk indicates a bottleneck in hard disk access, which significantly impacts on system performance, either due to excess system demands on the disk, or it can be a hardware disk problem. To check if the problem is hardware, view if the speed (rate of reads and writes to the disk) is low

    Disk Read

    Displays the rate at which the device reads from the hard disk in MB per second at any given time during the dashboard's timeframe.

    For example, if a virus scanner slows performance by issuing many disk read requests, reschedule to off-peak times. Alternatively, if the read rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

    Disk Write

    DIsplays the rate at which the device writes to the hard disk in MB per second at any given time during the dashboard's timeframe.

    For example, a movie editor can perform large disk writes, slowing down the device's performance. Alternatively, if the write rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

    Network Read

    Displays the data downloads of this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also).

    For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

    Network Write

    Displays the data uploads from this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also).

    For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

  7. Step 7 Use Similar Devices card to filter by similar attributes to the main device you are examining.

    For example, if the current device of interest is a ThinkPad P50, you can set device Model here to ThinkPad P50 to examine similar devices to compare statistics with the current device, or look for another occurrence of a problem you are investigating.

    Filter the cards to compare by similar attributes
  8. Step 8 View the CPU or Disk Queue trend over time.

    The card shows hourly data. Expand to a wider time range if you do not see data.