Getting Started with Aternity SaaS

Aternity monitors the performance of applications and devices from the end user perspective, so you can measure and improve the productivity and user experience of your workforce. It monitors your digital experience on the device by installing a lightweight Agent for End User Devices, which runs in the background on all monitored devices in your organization. Our presence on the end user's device (not remotely on a server) offers unique insights into the performance delays of applications and devices as the users themselves experience them.

Aternity shows the end user experience by monitoring app and device performance

Aternity gives end-to-end visibility, showing the real user experience, and tracing problems all the way to the back end servers.

Aternity builds a broader picture of efficiency across your entire organization by measuring the performance of all applications, like their wait times, and the performance of devices, like their boot times or resource usage. It also helps keep track of your inventory, and can monitor the impact of large changes or migrations. It displays these insights using simple, powerful, and intuitive dashboards, or alternatively you can access the data directly via REST APIs. This enables IT teams to proactively troubleshoot issues, by exposing delays and problems from the end users' viewpoint.

Aternity monitors devices and presents end user experience in intuitive dashboards

You can monitor the performance of Windows devices (laptops, desktops, tablets), Apple Mac devices (desktops, laptops), mobile devices (iOS, Android) and virtual sessions (VDI, WVD, and virtual applications).

There are two main variants of Aternity SaaS: the full Aternity Enterprise License and the lighter Aternity Essentials License. This impacts on the types of activities available:

Type Description
Aternity Fundamentals License

Aternity Fundamentals License focuses on support of employee devices. It allows service engineers to proactively monitor end user devices, quickly troubleshoot issues and run automated remediation on individual devices​. It also includes alerting system thru ServiceNow integration.

Fundamentals license provides free monitoring of predefined activities for Microsoft Office, including Outlook.. To add applications for enhanced monitoring and create your own custom activities in business applications which are critical to your enterprise, you need to purchase the Application Add-on.
Aternity Essentials License

Aternity Essentials License focuses on Aternity SaaS's monitoring of end user devices.

Essentials license provides free monitoring of predefined activities for Microsoft Office, including Outlook. To add applications for enhanced monitoring and create your own custom activities in business applications which are critical to your enterprise, you need to purchase the Application Add-on.
Aternity Enterprise License

Aternity Enterprise License offers complete flexibility to monitor end user devices or backend servers. You can also use predefined activities AND create and monitor your own custom activities in business applications which are critical to your enterprise.

Notice that the Enterprise license includes unlimited applications without Add-ons.
Tip

Aternity safeguards end user privacy by focusing on performance measurements, storing PII (personally identifiable information) for short periods only, solely for the purposes of troubleshooting user experience problems. Learn more.

Learn more about benefits of the SaaS service.

Procedure

  1. Step 1 Let Aternity guide you through your initial experience.
    In-app guidance for new admins or users
    As... Get started by...

    An administrator

    Configure Aternity for the first time by deploying Agent for End User Devicess to monitor devices, adding users to sign in to Aternity, and adding enhanced monitoring for applications. Learn more.

    A user

    Explore Aternity's value with product tours, to gain insights into workforce performance. Learn more.
  2. Step 2 In the top left corner, select Main Menu > and then choose the action you want to perform.
    Choose the action you want to perform from the menu in the top left corner
    Key Task Description
    Monitor (learn more)

    Use Aternity to monitor every device and application from the end user viewpoint in real-time, to detect any performance issues.

    Learn more.
    Troubleshoot (learn more)

    Troubleshooting a problem requires hunting for clues which cause the problem. Aternity's direct visibility on the end user device brings extraordinary clarity, by presenting data which is only available on the device itself, using intuitive and flexible dashboards to examine and isolate the cause of the problem.

    For more information, see Troubleshoot Issues in your Organization
    Validate (learn more)

    When you change application deployments, network infrastructures or devices in your enterprise, it can have a massive impact. Use Aternity to assess and quantify that impact, to validate if your change brought better or worse performance for end users.

    For more information, see Validate a Change in Your Organization
    Analyze (learn more)

    You can test your own troubleshooting theories by finding common threads (correlations) between an application's performance and two or more attributes. Alternatively, you can use the Analyze (Advanced) dashboards to completely customize your layout from a blank canvas, for the ultimate flexibility to display complex correlations between as many attributes as you need.

    For more information, see Analyze in Aternity Custom Dashboards
    Inventory (learn more)

    It's easy to locate a user or device and view the performance details, by performing one of several key searches.

    For more information, see Search or Perform an Inventory
  3. Step 3 Use the search box in the top bar to quickly start monitoring a device, user experience, or application. You can enter a device hostname or IP address; username, full name or email address of a user, an application process name, or enter the name of a dashboard. Search results display the top 10 results for each category (application, user, device).

    Learn more.

    Search for users, devices, applications, or dashboards