Analyze Your Company's Performance (Benchmark)

Use the Aternity Industry Benchmarks - Analyze to compare your organization's KPIs to those of hundreds of companies and millions of devices managed by Aternity. This Benchmarks dashboard shows Health and Performance KPI data broken down by industry, device types, OS names, computer manufacturers etc.

See the distribution of various Aternity customers, grouped by user connection locations according to their Hours Between Crashes and Wait Percent KPIs on the scatter plot, and these KPIs broken down by industries, OS names, and regions on the bar chart.
See the distribution of various Aternity customers

Here are some examples of ways companies can use benchmarking by means of the Analyze dashboard:

  • How much time on the average were your organization's devices working between application crashes? If too little compared to other organizations, maybe you your software provider breaks SLA?

  • Do your Windows-running devices have lower stability index than similar devices in other organizations? Maybe, it is about time to upgrade your version of Windows?

  • Do your organization's web applications or other websites load slower than you think they should? A longer Web Page Load Time will show you this when you compare your values with those of other organizations, so maybe some new networking solutions are required.

  • Would you like to check the UXI of your organization's Mac devices? Filter the dashboard by macOS and see how others are doing compared to you.

See about Aternity DEM-Q® and Analyze on our YouTube channel:
View Benchmarking Employee Experience with Aternity DEM-Q® and Analyze on YouTube

If you are an account administrator, make sure you have properly entered your company's size and industry in the My Account administration screen. It is crucial to ensure a successful benchmark.

To... Do This...

Allow a successful benchmark by assigning your Industry and/or Company size

  1. Sign in to Aternity.

  2. Hover over the panel, click the gear icon , and select My Account.

  3. Scroll down to the bottom of the screen and select your industry and the amount of employees in your organization.

    Now, having selected the corresponding Industry and Company Size filter values above, you can see in the dashboard the level of device health and user experience in your organization compared to other similar-size companies in this industry. Learn more.
    Define the industry and size of your company to get a precise benchmark

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Benchmarks > Industry Benchmarks - DEM-Q®
  3. Step 3 Select the timeframe to limit the dashboard view to the period you want to investigate.
    You can use timeframe to compare your organization to others before and after you have made significant changes.
    Important

    When you select the time range for which you compare your business against others, note that there is a delay of up to 48 hours for the data to be fully synched. Each account has its own time zone. Daily aggregations are done at midnight, which is different for different time zones. Thus, it takes time to analyze all data from all accounts for a selected time period.

  4. Step 4 See below available operations with the dashboard:
    To... Do This...

    Analyze the selected KPIs and compare between required measurements

    Go to the dashboard and select what Health KPI and Performance KPI to display on the graph. For example, you can see that your apps response time is very high and can be improved, or that crash frequency is low enough, which is good.

    See the definition for each KPI further in this article.

    View the selected health and performance KPIs for devices in your company by any available attribute

    Go to Analyze and compare the KPIs By any attributeavailable in the list. Coloring values of the selected attribute makes it easy to visualize different groups of values. The colors are randomly assigned to groups and allow a convenient visualization and easy analysis.

    For example, compare the hours between crashes for different manufactures and see where your company located compared to others, if it performs worse or better compared to other companies.

    Another example: visualize activity response time in different regions where different colors present different regions.

    By default, when you open the dashboard, it shows the data by company. Once you select a different attribute in the By breakdown, the graph and the legend will change accordingly.

    Compare Hours Between Crashes and Wait Time Percent for different device types

    Select an attribute to visualize on the graph

    Go to the Analyze tab and select an attribute in the By breakdown.

    Field Description
    Device Type
    • Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X.

    • Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X.

    • Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

    • Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

    • Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

    • Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

    • Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

    Device Connection Location

    Displays the reported location of the monitored device. The possible values are: Remote (VPN On), Remote (VPN Off), Remote (Non-Corporate VPN), In-Office.

    For laptops, Device Connection Location is same as User Connection Location.

    This attribute is useful when analyzing remote workforce: when working remotely from home, using VPN (intranet), being completely off-site or logging in remotely to a VDI or a physical device left in the office.

    User connection location and device connection location may be different when working remotely.

    User Connection Location Displays the reported location of where the USER is.
    • In Office: The user is connected to the Microsoft Active Directory, or the subnet is mapped to a valid location using the Subnet2Site file, and no VPN is detected.

    • N/A: Aternity cannot detect and report the site to which the user belongs.

    • Remote (Non-Corporate VPN) / Remote (VPN On): The user is not in the office, but connected to a VPN.

    • Remote (VPN Off): The user is not in the office and not connected to a VPN.

    Manufacturer Displays the name of the vendor who created this device, like Samsung, Apple, Dell, Lenovo, and so on.
    Industry

    Groups organizations by industry.

    OS Name

    Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, or Android 6).

    Company Size

    Groups organizations by size (the number of employees per company).

    Region

    Displays the regions where Aternity-monitored devices report from.

    View KPIs for different device attributes.

    1. Verify that the required KPIs are selected.

    2. In the right pane, filter the drop-down menu for each list separately and select the device attribute you want to analyze (three sections allow viewing three attributes in parallel).

    The definitions for these attributes are listed in the row above.

    For example, analyze the hang percent in different regions, activity response time for different manufacturers or operating systems, or check performance KPIs for different device types, and more. There are many cases for health and performance evaluation that might help you make critical business decisions.
    Select what data you wish to see on the widget

    Colors Legend: Dark green is the best value and red is the worst. The dashboard automatically adjusts gradient colors for the rest (light green, yellow, orange).