View an Overall Summary for a Device

Aternity allows insights into business transactions, end-user behavior, device performance, and the overall digital experience of organizations. The Summary is a high level view that provides visual correlation of user activities, application usage, and health events against system resource utilization. View a quick summary of all applications in use on the device and the resources used on that device.
View the overall summary of applications usage and device performance
Note

The article describes the default dashboard view as provided by Aternity. Administrator of Aternity in your organization can completely modify the view. If your view is different from the described below, contact your Administrator of Aternity for more information.

Card Description
Applications

Aternity monitors the performance of all applications which are automatically discovered. These include managed applications which have their own defined activities.

Regular discovered applications only monitor the default performance measures, like application health, UXI, wait times and so on.

The usage time of an application is the total time it is running, in the foreground, and being used. This includes the wait time, the time a user spends waiting for the application to respond. For web applications, the usage time is when both the browser window and the application's tab are in the foreground.
Business Activities

An activity is a user action which you monitor for performance, like a mouse click or a key press, to measure the time until the app's GUI responds, known as the activity response time. In Aternity, you can compare response times in any app across the enterprise, and troubleshoot performance by seeing when they perform slower. For example, you can monitor the launch of an application, or the time it takes for an application to respond to a menu choice.

Hang & Wait Time

Hang time measures the time when an application is listed as Not responding in the Windows Task Manager while it is in the foreground (in use). This measurement is used to calculate the wait time of an application, and the overall UXI.

The wait time of a Windows application is defined as the time users spend waiting for the application to respond when it is actively running and in use (part of the usage time).

Health Events

A health event indicates a device or application encountered a significant error which affects the overall health of the user experience, like a corrupted disk or a system crash. There are three types of health events: application health events, hardware health events, and system health events.

System CPU Usage Displays the average percent CPU usage for the device over the aggregation period, calculated from data that Aternity aggregates every two minutes.
System Memory

Displays the average percent of memory usage by a device during one hour, calculated from data that Aternity aggregates every two minutes.

  • Physical Memory Util Avg: (Windows, Macs, mobile) Displays the percentage usage of the device's physical RAM memory at a given time, calculated from data that Aternity aggregates every two minutes.

  • Virtual Memory Util Avg: (Windows only) Displays the current usage of a device's virtual memory as a percentage of the device's total virtual memory (physical RAM plus hard disk allocation for memory page faults) at a given time, calculated from data that Aternity aggregates every two minutes.

To see which spike is which, hover over the legend to see the colored trend line.

WiFi Signal Strength Displays the percent strength of the WiFi signal which the device receives, which can impact communication speed.
System IO
Field Description
IO Read (Host Disk)

Displays the rate at which the device reads from the hard disk in MB per second at any given time.

For example, if a virus scanner slows performance by issuing many disk read requests, reschedule to off-peak times. Alternatively, if the read rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

IO Read (Host Network)

Displays the data downloads of this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also)..

For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

IO Write (Host Disk)

DIsplays the rate at which the device writes to the hard disk in MB per second at any given time.

For example, a movie editor can perform large disk writes, slowing down the device's performance. Alternatively, if the write rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

IO Write (Host Network)

Displays the data uploads from this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also)..

For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

Disk Queue Length

(Windows only) Displays the number of waiting I/O requests to read or write to the hard disk or a logical disk at a given time

A consistent queue for the disk indicates a bottleneck in hard disk access, which significantly impacts on system performance, either due to excess system demands on the disk, or it can be a hardware disk problem. To check if the problem is hardware, view if the speed (rate of reads and writes to the disk) is low

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Use the search box in the top bar to quickly find a particular device.
    Finding a user, hostname, device, or application in Aternity

    You can enter a device hostname or IP address or enter the name of a dashboard.

    Note

    You can use spaces and other alphanumeric characters. This search is not case sensitive, so it will search for the text in any combination of upper and lower case characters. The search supports email addresses and @. The search does not support other wild cards (like *) or other forms of logic (and/or).

  3. Step 3 Select the Build Your Own tab.
    Select Build Your Own
  4. Step 4 Select the Summary tab.
  5. Step 5 Adjust the time range within which you want to troubleshoot the device.

    This dashboard opens within the same timeframe as the Troubleshoot Device dashboard was predefined.

    Select timeframe for your analysis
    To do so, drag the time blue gauge or only its right or left border. Alternatively, open the time picker and manually set the timeframe.
    Select the exact time period for your analysis

    You can also use the predefined buttons: Recent Week , Recent Day , Recent Hour , or Recent 15 min . To change the timeframe of the dashboard, use the timeline gauge on the top of the screen. The arrows on the time bar shift the time and blue gauge in a week or day or else, depending on the selected preset.

    You can also use the time slider or the calendar to specify the exact start and end times.

  6. Step 6 Analyze the spikes by correlating user data with resource utilization in different widgets.
    For example, if you see a high hang or wait time, hover with the mouse over that spike and see the corresponding CPU utilization. Or, analyze the high System Memory utilization and see that two health events occurred at that time.
    Correlate the spikes
    Select a specific area on the chart and drag a mouse over it to zoom in on a certain time period. All widgets will change accordingly.
    Zoom in on a certain area

    Select Back to return to the previous time range. If you have zoomed in multiple times, select Back as many times as necessary to return to the initial view.

  7. Step 7 View all data available for the dashboard or select a specific application, activity, or health event category to investigate.
    To select a specific item, filter by application, by business activity, or by health event.
    Focus your analysis by filtering applications or activities or health events

    Quickly sort the list of Applications by UXI to see the applications with the best or worst performance or by the total usage time to see the applications that are most in use.

    Mouse right-click on a particular application reveals a large set of relevant drill down options and allows you to drill down into other Aternity dashboards for deeper investigation.
    For further analysis, drill down into Aternity predefined dashboards
  8. Step 8 (For account administrators) Select the Gear Icon > to edit the out-of-the-box cards (widgets).

    The view is editable and account administrators can decide what widgets are important for the organization to display and build their own Summary view.

    • In Edit mode, you can define new custom tabs tailored for your organization.

    • You can add new cards, copy and paste existing cards, and select the data and its visualization.