View Detailed Information on a Single Device (Device Details)

The Device Details dashboard displays all attributes of a device, including its operating system, IP address, location, model name, as well as a full list of its applications.

For example, use this dashboard when you need more detail on an attribute of a specific user's system, like its version of the Aternity Agent, or whether it is currently reporting data to Aternity.

The Device Details dashboard

The fields displayed in this dashboard are different for each type of device: desktops, mobile devices and virtual deployments. For mobile devices, there is no right pane.

This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.

Note

The Aternity Agent accesses this information only from the device itself, by accessing the network login information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory.

Procedure

  1. Step 1 Open a browser and log in to Aternity.
  2. Step 2 Select Main Menu > Inventory > Device Details.
    Accessing Device Details
  3. Step 3 Select the device to display, by entering the hostname of the device, or enter the user and then select that person's device.
    Select a device or user to display
    Field Description
    Enter a username or device name

    Enter a username to see one of the person's devices, or enter the hostname of a device directly.

    Select a device

    If you entered a username, select the device name to display.

  4. Step 4 View a summary of the most important properties of the device, including the stability index, or reliability value to see if there are issues you need to address.
    View a summary of the desktop attributes

    The computer's stability directly impacts user productivity, so it is important to know the reliability of devices. Windows monitors the failures (application failures, software setup or update failures, operating system and boot failures, disk and memory failures) and compiles a System Stability Index (reliability value) that ranges from 1 to 10 (1 being the least stable). Your goal is to have a Good stability for all the devices in the company.

    Field Description
    Stability Index

    (Windows only) This index is made up of:

    • Reliability Value: The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity.

    • Reliability Grade: The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status.

    Network

    Displays the type of network connection of the device: LAN or WiFi, or for mobile devices it can be Mobile or WiFi.

    The Agent queries Microsoft Windows via the .NET NetworkInterface class to determine the type of connection.

    OS

    Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems.

    Last Boot

    (Windows, mobile only) Displays the date and time of the last boot of the device.

    Business Location

    Displays the current location of the device, and whether or not it is connected via VPN (by checking for known VPN adapters which are operational).

    If the location is not defined in the system, it displays either the name of the city, or Off-Site or (for mobile devices) Not Mapped.

    Manufacturer

    Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on.

    Model

    Displays the name of the model of the device. For example, iPhone6.1, Dell Latitude D620, GalaxyTab8.

    IP Address

    (WIndows) Displays the device's internal IP address which is used to connect to Aternity.

    Subnet

    Displays the subnet configuration of the device which is used to connect to Aternity.

    Connected User

    Displays the Windows login username of the person working with the device.

    Department

    Displays the name of the department to which the user or the device belongs.

    For further information, you can drill down to:

    To troubleshoot the stability of the device, use the search in the top bar of the window to navigate to the Desktop Reliability dashboard.

  5. Step 5 See the device information in the Device Attributes section:
    View the a summary of the desktop attributes
    Note

    The Aternity Agent accesses this information only from the device itself, by accessing the network login information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory.

    The following table lists the static attributes specific to the device itself in alphabetical order:

    Field Description Source
    Active IP Address

    Displays one of the IP addresses on this device whose network adapter is active, operational and non-virtual.

    The actual IP used to connect to Aternity is the IP Address field. If the device has more than one operational network adapter, the Active IP Address field may have a different value.

    The Agent queries Windows

    Active Subnet

    Displays one of the subnet values on this device whose network adapter is active, operational and non-virtual.

    The actual subnet used to connect to Aternity is the Subnet field. If the device has more than one operational network adapter, the Active IP Address may have a different value.

    The Agent queries Windows

    City

    Displays the city of the current location of the device.

    The system reports location using the chosen method for location mapping.

    Country

    Displays the country of the current location of the device.

    The system reports location using the chosen method for location mapping.

    CPU Cores

    (Desktops, laptops and mobile devices only) Displays the number of CPU processors of the device.

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    CPU Speed

    (Windows only) Displays the speed of the CPU processors of the device.

    The Agent queries Windows

    Device ID

    (Mobile devices only) Displays the device ID of the mobile device which runs the monitored app.

    • For monitored Android apps, the Device ID is made up of two parts: the first is the hardware device serial number, and the second is the software-based ANDROID_ID.

    • For monitored iOS apps the Device ID is only unique per vendor ID. If your enterprise uses a single vendor ID to create several apps, then whenever they are on the same device, they report the same Device ID. But an app from a different vendor ID (like Citrix WorxMail) on the same device would report a different Device ID.

    The Aternity Mobile SDK queries the mobile operating system.

    Device Type
    • Desktops are monitored Windows devices without a battery fitted.

    • Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models)

    • Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

    • Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

    • Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

    • Virtual App Servers offer multiple users access to a single setup of an application, for example, with Citrix XenApp.

    • Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    Device Types

    Displays the types of devices on which the application runs.

    For example, if you updated a server setting, but some users still complain of slow performance, you can isolate whether the slow results are restricted to just laptops, or if it is spread across all monitored devices.

    Disk Type (System)

    (Windows only) Displays the type of hard disk where the operating system is set up. For example, SSD or HDD.

    The Agent queries Windows

    Hostname

    Displays the hostname of the monitored device.

    For mobile devices, it displays the Device Name field. With Aternity Mobile SDK, you can customize the name of personal mobile devices running your enterprise app, so it displays in the dashboards according to your corporate naming policy. For example, you can dynamically assign the device name according to the app's enterprise login.

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system. Alternatively, Mobile apps can set this manually in the Aternity Mobile SDK.

    Hypervisor

    (VDI deployments only) Displays the name of the hypervisor which hosts this virtual machine.

    Available when the system is configured to work with VCenter.

    IP Address

    (WIndows) Displays the device's internal IP address which is used to connect to Aternity.

    (Mobile) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

    The Agent queries Windows

    In Call

    (Mobile Android devices only) Displays whether the monitored device is currently in a phone call.

    The Aternity Mobile SDK queries the mobile operating system.

    Is Roaming

    (Monitored mobile apps only) Displays True when the mobile device is using roaming service.

    The Aternity Mobile SDK queries the mobile operating system.

    Last Reboot Time or Last Boot

    (Windows, mobile only) Displays the date and time of the last boot of the device.

    (Windows) The Agent queries Windows Event Log.

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    Location

    Displays the current geographic location of the device.

    The system reports location using the chosen method for location mapping.

    Manufacturer

    Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on.

    The Agent queries Windows

    Memory

    Displays the size of RAM of the device in gigabytes (GB).

    The Agent queries Windows

    Mobile Carrier

    (Mobile devices only) Displays the name of the cellular carrier to which the device is connected.

    The Aternity Mobile SDK queries the mobile operating system.

    Model

    Displays the name of the model of the device. For example, iPhone6.1, Dell Latitude D620, GalaxyTab8.

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    Network in Use

    Displays the type of network connection of the device: LAN or WiFi, or for mobile devices it can be Mobile or WiFi.

    (Windows) The Agent queries Microsoft Windows via the .NET NetworkInterface class to determine the type of connection.

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    Network Speed

    Displays the maximum enabled speed of the active network adapter on a particular network (in megabits per second or Mbps). For example, the speed of WiFi at home on a device, or the speed of the network port at the office.

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    On Site

    Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN).

    (Windows) The Agent queries Windows

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    On VPN

    (For all devices except mobile) Displays true when the device is connected to the corporate network through VPN.

    The Agent queries Windows for a known virtual network adapter which is currently active.

    Operating System

    Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems.

    (Windows) The Agent queries Windows.

    (Mobile) The Aternity Mobile SDK queries the mobile operating system.

    OS Service Pack

    (For all devices except mobile)

    Displays the full name, the exact version number, and the service pack version of the operating system. Use this to differentiate between different service packs of the same operating system version. For example, it lists Microsoft Windows 7 Ultimate SP0.0 separately from Microsoft Windows 7 Ultimate SP1.0.

    The Agent queries Windows

    Site Description

    (For all devices except mobile) Displays a brief description of the site to which the device is connected (if defined in the LDAP), extracted from Windows, from the Description of the Site field login information derived from Microsoft Active Directory.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site.

    Mobile apps can set this manually in the Aternity Mobile SDK.

    Site Location

    (For all devices except mobile) Displays the location details of the site where the device is currently connected.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site and then to its properties.

    Site Name

    Displays the name of the site to which the device is currently connected (if defined in the LDAP), extracted from Windows, from the name of the Site as listed in Microsoft Active Directory.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > Site.

    Mobile apps can set this manually in the Aternity Mobile SDK.

    Stability Index

    (Windows only) The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity.

    The Agent queries Windows

    State

    Displays the geographical state of the current location of the devices (or area, if state is not applicable).

    The system reports location using the chosen method for location mapping.

    Storage Name

    (Android only) Displays the name assigned to the device's storage.

    The Aternity Mobile SDK queries the mobile operating system.

    Subnet

    Displays the subnet configuration of the device which is used to connect to Aternity.

    The Agent queries Windows

    The following table lists the user-related attributes for this device in alphabetical order (see also the list of device-specific attributes and Agent-specific attributes):

    Field Description Source
    AD Department

    (For all devices except mobile) Displays the department of the current user logged in to this device.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > Organization > Department.

    AD Office

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > General > Office (physicalDeliveryOfficeName).

    AD Title

    (For all devices except mobile) Displays the job title of the current user logged in to this device.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > > Organization > Title (Title).

    Company Name

    (For mobile devices only) Displays the name of the company as determined by the app developer who manually set this field in the app's monitoring as part of the Aternity Mobile SDK.

    Mobile apps can set this manually in the Aternity Mobile SDK.

    Department

    Displays the name of the department to which the user or the device belongs.

    (Windows) The Agent queries Windows network login information, accessing the Active Directory user > Properties > Organization > Department (department).

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    Email Address

    (For all devices except mobile) Displays the email address associated with the current logged in user.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > General > E-mail (mail).

    Office or AD Office

    (For all devices except mobile) Displays the office where the current user logged in to this device.

    For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > General > Office (physicalDeliveryOfficeName).

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    Region

    You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

    The system reports location using the chosen method for location mapping.

    Role

    This is the same as the AD Title. Displays the job title of the current user logged in to this device.

    (Windows) The Agent queries Windows network login information, accessing the Active Directory user > Properties > > Organization > Title (Title).

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    User Full Name

    (For all devices except mobile) Displays the full name of the person accessing the device (not the login username).

    The Agent queries Windows network login information, accessing the Active Directory user > Properties > General > Display Name (displayName).

    User Name

    Displays the login username of the person accessing each device.

    (Windows) The Agent queries Windows network login information, accessing the Active Directory user > Properties > > Name.

    (Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

    The following table lists the Agent-specific attributes for this device in alphabetical order (see also the list of device-specific attributes and user-related attributes):

    Field Description Source
    Agent Current Status

    Displays the reporting status of the Aternity Agent. The status can be:

    • Reporting: An Agent is reporting when the device is connected to Aternity and sending monitoring data successfully.

    • Not reporting: An Agent is not reporting when a mobile device (tablet or smartphone) or a hypervisor has not sent monitoring data to Aternity for at least 10 minutes.This could happen when the application is running in the background or is not running at all, the device is shut down, or the device has no network data connection.

    • Disconnected: An Agent is disconnected if the device was previously connected to Aternity in the last 14 days, but since then, it has not been connected for more than five minutes.This could be caused by company policy (for example, devices are powered down at night), or it could be a sign of a failure (for example, the absence of a network connection).

    • Stopped: An Agent is stopped if it experienced abnormal behavior was automatically shut down. The Agent has safety mechanisms in place to shut itself down if it uses too much CPU or memory. For more information, contact customer services

    The Agent reports its own state.

    Agent Health Status

    (For all devices except mobile) Displays the health state of the Aternity Agent. The values can be:

    • Healthy, when the Agent is functioning correctly and reports all measurements as expected.

    • Losing data, when the Agent omits reporting data due to a malfunction. If this happens, you know the data in the dashboards is incomplete. Contact customer services to resolve the problem if it persists.

    • User experience risk, when the Agent malfunctions and uses too much device resources, or may cause an application crash. The Agent has safety mechanisms in place to shut itself down if it uses too much CPU or memory. For more information, contact customer services.

    • Losing data and user experience risk indicates the Agent is both losing data and risks causing an application crash. If this problem persists, contact customer services to resolve.

    The reliability of the data in the dashboards requires trust in the completeness of the data. If the Agent has any state other than Healthy, data integrity is at risk, and we recommend reporting this problem to customer services.

    The Agent reports its own state.

    Agent Version

    (For all devices except mobile) Displays the version of the Aternity Agent set up on the device.

    The Agent reports its own state.

    Aggregation Server

    Displays the hostname of the Aternity Aggregation Server.

    The Agent reports its own state.

    Enforce Privacy

    When True, this prevents any the Agent from reporting any attributes which can identify a user, like username, hostname, IP address, and so on. The default value is False.

    The Agent setup parameters. See this example of encrypted fields when privacy is enabled on the device's agent.

    Log Level

    Displays the level of detail captured and recorded by the Aternity Agent. For example, if you are troubleshooting an Agent problem on this device, the log level would be more detailed.

    The Agent reports its own state.

  6. Step 6 Narrow down the Attribute or the applications list with the text search field in the upper right corner of the section.
    Use the search box to isolate attributes
    Field Description
    Attribute

    Displays the monitored device attribute reported by the Agent.

    Value

    Displays the value of the attribute since the last change.

    Last Change

    For attributes, displays the most recent time the attribute changed its value. For deployed applications, displays the time of the setup or the time of the last application update if there has been any.

    For example, if you type address in the search box, the section only displays the two attributes which include the word address in their names.

  7. Step 7 You can view the applications on the device in the right hand section.

    For example, this can help troubleshooting if there is a known clash between two specific applications.

    View the applications on the device
  8. Step 8 You can jump straight to related dashboards using the quick jump menu at the top of the screen:
    Quickly jump to other dashboards from Device Details
    Field Description
    Troubleshoot

    Jump to the Troubleshoot Device dashboard for this device.

    User Experience

    Jump to the Monitor User Experience dashboard.

    Activity Resource Analysis

    Jump to the Activity Resource Analysis dashboard.

Example

For example, if a user complains that the computer crashes daily, you can see at a glance that they have an old model of computer, that their computer stability is low, that it is running an old operating system and that it booted an hour ago. Check the applications this user runs , and see if the crashes could be caused by a certain application which overloads the computer hardware. You can also navigate from the search box in the top bar to the Boot Analysis dashboard to check how often the devices booted within the last few days.