Table of contents Identify Device Stability Issues (Desktop Reliability) The Desktop Reliability dashboard monitors the stability and reliability of Windows devices in your organization, by displaying the Microsoft reliability score of your devices. The computer's stability directly impacts on user productivity, so it is important to know the reliability of devices across your enterprise. The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Your goal is to have a Good stability for all the devices in the company. The Desktop Reliability dashboard To... Do This To view the number of devices which have repeated software or hardware failures Use the Overview pie-chart to view the devices with Poor or Unacceptable reliability. Select theUnacceptable or Poor section to view the 50 least reliable devices in the Devices section and their location in the Business Locations section. To see the least reliable operating systems Select the orange sector in the Overview section and display the Operating Systems in the section below the pie-chart. To see details of the least stable devices (manufacturer and model) Select the orange sector in the Overview section and display Device Types in the section below the pie-chart. Display only the information per Manufacturer to check if the most unstable devices have the same manufacturer. To see if the instability could be caused by an infrastructure problem Select the orange sector in the Overview section and display the Business Location in the section below the pie-chart. ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Alternatively you can drill-down to this dashboard from any of the following dashboards: Boot Analysis Desktop Health My Enterprise Remote Display Step 3 View the number of unstable devices in your company, in the Overview pie-chart. Use this as the starting point of your device reliability investigation. Select the orange area and look at the other sections of the dashboard to track down the cause and resolve it as quickly as possible. View the volume of unstable devices in your enterprise The status of a score is an Apdex name and color associated with the value of the score: Good (green ), Fair (yellow ), Poor (orange ), or Unacceptable (red ). Apdex-inspired score Step 4 View the reliability per device type, manufacturer, operating system, department and geographic area to look for the possible instability causes. View common features of the unstable devices in your enterprise See the attributes which are common with the unstable devices. Select the fields in the drop-down list in the area below the Overview section, to see the device types or device manufacturers with a low reliability index and so on. For example, if you see that the most unstable devices are from the sales department and they are all laptops, check if the users always shut down their laptops at the end of the day, or just put their laptops to sleep. Field Description OS Names Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Departments Displays the name of the department to which the user or the device belongs. Device Types Check if the problem only affects end users working on specific types of devices, like only those accessing the application on a tablet. Manufacturers Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on. Business Locations Displays the current geographic location of the device. Countries Displays the country of the current location of the device. States Displays the geographical state of the current location of the devices (or area, if state is not applicable). Cities Displays the city of the current location of the device. Step 5 View the reliability of each device and its details in the Devices section. For example, check a device's reliability if a user complains that Windows stopped working, or their device restarted suddenly. Hover over the reliability horizontal bar and see the details in the pop-up window. By default, the list is sorted by the reliability index, so the elements with the worst stability appear on the top. View details of the unstable devices in your enterprise For further information, you can drill down to: The Activity Resource Analysis dashboard, to see the effects of an activity directly on the resources of the device. The Troubleshoot Boot dashboard, to see the performance of different devices in terms of boot times. The Device Health dashboard, to troubleshoot hardware, system, and application issues. The Monitor User Experience dashboard, to see the recent log of events performed on this device. Field Description Hostname Displays the hostname of the monitored device. Username Displays the login username of the person accessing each device. Operating Systems Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Business Location Displays the current geographic location of the device. Reliability Grade (Windows only) The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status. (see above). Reliability Value (Windows only) The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Last Update Displays the date of the Reliability Value. Parent topic Key Task: Troubleshoot System or HardwareRelated tasksTroubleshoot System, Hardware and Device Issues (Desktop Health)Troubleshoot Boot Issues (Troubleshoot Boot) SavePDF Selected topic Selected topic and subtopics All content Related Links
Identify Device Stability Issues (Desktop Reliability) The Desktop Reliability dashboard monitors the stability and reliability of Windows devices in your organization, by displaying the Microsoft reliability score of your devices. The computer's stability directly impacts on user productivity, so it is important to know the reliability of devices across your enterprise. The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Your goal is to have a Good stability for all the devices in the company. The Desktop Reliability dashboard To... Do This To view the number of devices which have repeated software or hardware failures Use the Overview pie-chart to view the devices with Poor or Unacceptable reliability. Select theUnacceptable or Poor section to view the 50 least reliable devices in the Devices section and their location in the Business Locations section. To see the least reliable operating systems Select the orange sector in the Overview section and display the Operating Systems in the section below the pie-chart. To see details of the least stable devices (manufacturer and model) Select the orange sector in the Overview section and display Device Types in the section below the pie-chart. Display only the information per Manufacturer to check if the most unstable devices have the same manufacturer. To see if the instability could be caused by an infrastructure problem Select the orange sector in the Overview section and display the Business Location in the section below the pie-chart. ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Alternatively you can drill-down to this dashboard from any of the following dashboards: Boot Analysis Desktop Health My Enterprise Remote Display Step 3 View the number of unstable devices in your company, in the Overview pie-chart. Use this as the starting point of your device reliability investigation. Select the orange area and look at the other sections of the dashboard to track down the cause and resolve it as quickly as possible. View the volume of unstable devices in your enterprise The status of a score is an Apdex name and color associated with the value of the score: Good (green ), Fair (yellow ), Poor (orange ), or Unacceptable (red ). Apdex-inspired score Step 4 View the reliability per device type, manufacturer, operating system, department and geographic area to look for the possible instability causes. View common features of the unstable devices in your enterprise See the attributes which are common with the unstable devices. Select the fields in the drop-down list in the area below the Overview section, to see the device types or device manufacturers with a low reliability index and so on. For example, if you see that the most unstable devices are from the sales department and they are all laptops, check if the users always shut down their laptops at the end of the day, or just put their laptops to sleep. Field Description OS Names Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Departments Displays the name of the department to which the user or the device belongs. Device Types Check if the problem only affects end users working on specific types of devices, like only those accessing the application on a tablet. Manufacturers Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on. Business Locations Displays the current geographic location of the device. Countries Displays the country of the current location of the device. States Displays the geographical state of the current location of the devices (or area, if state is not applicable). Cities Displays the city of the current location of the device. Step 5 View the reliability of each device and its details in the Devices section. For example, check a device's reliability if a user complains that Windows stopped working, or their device restarted suddenly. Hover over the reliability horizontal bar and see the details in the pop-up window. By default, the list is sorted by the reliability index, so the elements with the worst stability appear on the top. View details of the unstable devices in your enterprise For further information, you can drill down to: The Activity Resource Analysis dashboard, to see the effects of an activity directly on the resources of the device. The Troubleshoot Boot dashboard, to see the performance of different devices in terms of boot times. The Device Health dashboard, to troubleshoot hardware, system, and application issues. The Monitor User Experience dashboard, to see the recent log of events performed on this device. Field Description Hostname Displays the hostname of the monitored device. Username Displays the login username of the person accessing each device. Operating Systems Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Business Location Displays the current geographic location of the device. Reliability Grade (Windows only) The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status. (see above). Reliability Value (Windows only) The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Last Update Displays the date of the Reliability Value. Parent topic Key Task: Troubleshoot System or HardwareRelated tasksTroubleshoot System, Hardware and Device Issues (Desktop Health)Troubleshoot Boot Issues (Troubleshoot Boot)
Identify Device Stability Issues (Desktop Reliability) The Desktop Reliability dashboard monitors the stability and reliability of Windows devices in your organization, by displaying the Microsoft reliability score of your devices. The computer's stability directly impacts on user productivity, so it is important to know the reliability of devices across your enterprise. The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Your goal is to have a Good stability for all the devices in the company. The Desktop Reliability dashboard To... Do This To view the number of devices which have repeated software or hardware failures Use the Overview pie-chart to view the devices with Poor or Unacceptable reliability. Select theUnacceptable or Poor section to view the 50 least reliable devices in the Devices section and their location in the Business Locations section. To see the least reliable operating systems Select the orange sector in the Overview section and display the Operating Systems in the section below the pie-chart. To see details of the least stable devices (manufacturer and model) Select the orange sector in the Overview section and display Device Types in the section below the pie-chart. Display only the information per Manufacturer to check if the most unstable devices have the same manufacturer. To see if the instability could be caused by an infrastructure problem Select the orange sector in the Overview section and display the Business Location in the section below the pie-chart. ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Alternatively you can drill-down to this dashboard from any of the following dashboards: Boot Analysis Desktop Health My Enterprise Remote Display Step 3 View the number of unstable devices in your company, in the Overview pie-chart. Use this as the starting point of your device reliability investigation. Select the orange area and look at the other sections of the dashboard to track down the cause and resolve it as quickly as possible. View the volume of unstable devices in your enterprise The status of a score is an Apdex name and color associated with the value of the score: Good (green ), Fair (yellow ), Poor (orange ), or Unacceptable (red ). Apdex-inspired score Step 4 View the reliability per device type, manufacturer, operating system, department and geographic area to look for the possible instability causes. View common features of the unstable devices in your enterprise See the attributes which are common with the unstable devices. Select the fields in the drop-down list in the area below the Overview section, to see the device types or device manufacturers with a low reliability index and so on. For example, if you see that the most unstable devices are from the sales department and they are all laptops, check if the users always shut down their laptops at the end of the day, or just put their laptops to sleep. Field Description OS Names Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Departments Displays the name of the department to which the user or the device belongs. Device Types Check if the problem only affects end users working on specific types of devices, like only those accessing the application on a tablet. Manufacturers Displays the name of the device manufacturer. For example, Dell, Lenovo, Samsung, Apple, and so on. Business Locations Displays the current geographic location of the device. Countries Displays the country of the current location of the device. States Displays the geographical state of the current location of the devices (or area, if state is not applicable). Cities Displays the city of the current location of the device. Step 5 View the reliability of each device and its details in the Devices section. For example, check a device's reliability if a user complains that Windows stopped working, or their device restarted suddenly. Hover over the reliability horizontal bar and see the details in the pop-up window. By default, the list is sorted by the reliability index, so the elements with the worst stability appear on the top. View details of the unstable devices in your enterprise For further information, you can drill down to: The Activity Resource Analysis dashboard, to see the effects of an activity directly on the resources of the device. The Troubleshoot Boot dashboard, to see the performance of different devices in terms of boot times. The Device Health dashboard, to troubleshoot hardware, system, and application issues. The Monitor User Experience dashboard, to see the recent log of events performed on this device. Field Description Hostname Displays the hostname of the monitored device. Username Displays the login username of the person accessing each device. Operating Systems Displays the full name and exact version number of the operating system (OS), but does not include the service pack number, so you can check if an issue appears only on certain operating systems. Business Location Displays the current geographic location of the device. Reliability Grade (Windows only) The reliability grade of a Windows device is the colored status of its reliability value, using Aternity's standard method to derive a status. (see above). Reliability Value (Windows only) The reliability value (or stability index) is a Windows score (from 1 to 10) of a PC's overall stability (search in WIndows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the reliability value. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. Many virtual desktops (VDIs) disable this measurement in their WIndows settings, and therefore would not report it to Aternity. Last Update Displays the date of the Reliability Value. Parent topic Key Task: Troubleshoot System or HardwareRelated tasksTroubleshoot System, Hardware and Device Issues (Desktop Health)Troubleshoot Boot Issues (Troubleshoot Boot)