Monitor a User or Device (Monitor User Experience)

The Monitor User Experience dashboard displays a detailed log of all recent activities performed by all users on a single device, or performed by a single person who used multiple devices.

For example, if several people recently logged in to the same device, you can check if performance is slow for all users on this device, or just a specific user. Conversely, if one person uses several devices, use this dashboard to see whether a performance problem appears in all those devices, or just a single device.

There are two variants of the same dashboard, depending on whether you entered a user or a device name on your way in to this dashboard:

  • If you access the dashboard with a username to monitor that user, it displays all activities performed by this user on one or more devices.

  • If you access the dashboard with a device's hostname to monitor that device, it displays all activities performed on this device by one or more users.

The Monitor User Experience Dashboard
To... Do this...

To view a log of recent activities performed on this device or by this user

View the Experience section of the dashboard (see below).

To view the devices used by this person

When you enter this dashboard, enter a username to view all devices associated with that person, then view the Devices section of the dashboard.

To view all the recent people who used a single device

When you enter this dashboard, enter a device's hostname, to view all activities by all those who used this device, then view the Users section of the dashboard.

To view the applications which have poor performance for this user or on this device

View the Applications section of the dashboard (see below).

To view a summary of the recent volumes of activities and their statuses during the dashboard's timeframe, view the Trends section.

To determine if a problem is due to a user-based setting on this device, or if it is caused by a system setting which applies to all users on this device

If this device was used by more than one login, when you enter this dashboard, type a device's hostname, then view the activity statuses for all users in the Applications section.

Then select one user at a time from the Users section to view if the statuses change or remain the same. If they change, it is due to a user's settings. If the statuses remain the same, the problem is either due to a system setting, or to a setting common to all the users of this device.

To determine if the status of a particular activity changes over time

Select the activity in the Experience section and view the graph below.

Procedure

  1. Step 1 Open a browser and log in to Aternity.
  2. Step 2 Select Main Menu > Monitor > User Experience.
    Accessing Monitor User Experience
  3. Step 3 Select the user or device to display in this dashboard.

    You can either select a user to monitor all activities performed by this person on all their devices, or enter the hostname of a device to monitor all the activities performed on this device by one or more users.

    Select user or device to display in Monitor User Experience dashboard
    Field Description
    Enter a username or device name

    Start typing the name of the user or the hostname of a device. The system offers choices to auto-complete your text.

  4. Step 4 Select Go.
  5. Step 5 To view a recent log of activities performed on this device or on multiple devices by this user during the dashboard's timeframe, view the Experience section.
    View the recent log of activities for this device or user
    Field Description
    Recorded At

    Displays the date and time of the performance of this activity.

    Application

    Displays the name of the monitored application.

    Activity / Event

    Displays the name of the activity as defined in the system, or the name of the health event of the device.

    Response Time

    Displays the activity's response time (in seconds), with the color reflecting its status.

    You can view more information and drill down to other dashboards to investigate further, by hovering your mouse pointer over a result in the Response Time column. You can drill down to the following dashboards:

    Viewing more details on a specific response time
    Field Description
    Application

    Displays the name of the monitored application.

    Activity / Event

    Displays the name of the activity as defined in the system, or the name of the health event of the device.

    Recorded At

    Displays the date and time of the performance of this activity.

    Status

    The status of an activity is based on one response time compared to the recent expected (baselined) response time. The statuses are measured in severity: Normal , Minor , Major or Critical .

    Activity response measured time with a status
    Activity Response

    An activity response is the time taken for an application to complete an activity in seconds.

    Activity response time

    Use the actual response times (not scores) to check the performance of chronic (long term) problems. You cannot rely on measurements based on the recent baselines, as those responses would be chronically slow for some time, thereby skewing baselines to make those times look normal.

    Server Time

    Server time is the time required by the server to process data on the server side. It starts when the client requests the target server's help to respond to an activity, when the last message of that request arrives at the target server side. It ends when the server sends out the first message of its response.

    Definition of server time in a client-server application
    Network Time

    Network time is the total time (union) taken for all messages to cross the network in either direction, between the client and the target server, while performing an activity. This does NOT include the time used for processing the request on the server (server time).

    Network time is the time for all messages to cross the network and back as part of an activity response
    Client Time

    Client time is the time used by the device itself as part of an activity to process data before sending its first message request to the server and after the last message response arrives back from the server.

    Client time is the time on the device side to process data as part of the activity response
    Incoming Traffic / Outgoing Traffic

    Aternity monitors the total volume of network traffic in both directions while an application performs an activity, and then reports the average of those totals in KB during each one hour slot.

    Baseline

    Displays the typical response time (in seconds) for this activity for this user or device.

    Baseline Major

    The Major baseline threshold is a response time which is significantly slower than expected for this activity. If the response is slower than this time, its status becomes major (), which is a call to action, because it is a major departure from the expected performance time. The system automatically defines this threshold in a monitor, based on experienced standard behavior for that activity.

    Baseline Minor

    The Minor baseline threshold is a response time which is slower than expected for this activity. If the response is slower than this time, its status becomes minor (), because it is a minor departure from the expected performance time. If the activity is faster than this time, its status becomes normal (). The system automatically defines this threshold in a monitor, based on experienced standard behavior for that activity.

    Percentile

    Displays the percentage of activities whose response time is at or below this Activity Response value.

    External Threshold

    The External threshold represents the maximum response time (in seconds) of an activity as defined in your official service level agreement (SLA) with your customers. Any response longer than this threshold is colored red in the SLA dashboard, since it breaks the official SLA commitment for this activity.

    Internal Threshold

    The Internal threshold is the response time (in seconds) of an activity which would be your early warning, showing you are at risk of exceeding your official service level agreement (SLA) with your customers. Any response longer than this threshold is colored yellow in the SLA dashboard, as it warns you risk breaking the SLA commitment for this activity.

  6. Step 6 View the recent performance for this user or this device in the Trends section.

    It displays the volume of each activity status at set intervals across the timeframe of the dashboard.

    View the recent trend of performance for this device or user
  7. Step 7 To view the applications which have poor performance for this user or on this device, and the impact of each application, view the Applications section.

    It displays the percentage of each activity status, and also shows the impact of a slow activity by displaying the number of activities for each status. For example, if the performance of your mail application is poor for 5% of the time for this user, check the volumes to see how many times the user actually experienced the slowdown. If the volume is just 1, the impact is minimal.

    View the performance of applications for this user or on this device
    Field Description
    Application

    Displays the name of the monitored application, whose performance metrics (activity statuses) are displayed in this row.

    Percentage Spread of Statuses

    Displays the percentage of each activity status for this application during the dashboard's timeframe.

    Volume of Activities per Status

    Displays the impact of any slowdowns in performance, by showing the number of times this device or this user reported each status.

  8. Step 8 View the performance of each device used by a single person in the Devices section, and the impact of any problems by viewing the volume of the activities in each status.

    If a problem is based in user settings, you can expect to see the same problem in all devices. But if the problem is specific to a single device, it would only appear in one of the rows.

    Note

    This section is only visible if you enter a username when accessing this dashboard.

    View the devices accessed by this user
    Field Description
    Hostname

    Displays the hostname of the monitored device.

    Username

    Displays the login username of the person accessing each device.

    Device Type

    Displays the type of device accessed by this login.

    Activity Statuses by Percentage

    Displays the performance of this device by showing the percentage of activities with each status.

    Activity Statuses by Volume

    Displays the impact of the performance of each activity status on this device by showing the number of activities reported with each status.

    For further information, you can drill down to:

  9. Step 9 View the list of users who recently logged in to this device in the Users section.
    Note

    This section is only visible if you enter a hostname when accessing this dashboard.

    View the performance of the various users who accessed this device
  10. Step 10 To view the spread of activity responses for a single activity in a single row, select Distribution from the drop-down list in the Experiences section.

    Faster activities are displayed to the left, while slower ones are shown to the right.

    Select Distribution to display all instances of an activity in the same row
    Field Description

    Green activity

    A green activity has a normal status, when its response time is as expected, which is less than the minor baseline for this activity.

    Yellow activity

    A yellow activity has a minor status when its response time is slower than expected, since it passed the minor baseline for this activity.

    Orange activity

    A orange activity has a major status when its response time is significantly slower than expected, since it passed the major baseline for this activity.

    Red activity

    A red activity has a critical status, when the activity failed to respond.
    An activity with its response times

    For further information, you can drill down to:

    To view a less compact version of this graph, showing the response times of an activity, select an activity in the Experience section.

    View an activity's response times with its thresholds for this device or user

    If you want to see the value of a baseline or a threshold, hover over the relevant line.

  11. Step 11 To view the recent trend and the detailed log of activities for a single application or a single device or user, select the application (or one of its statuses), or select a device, or user, and view the log in the Experience section.
    Viewing the activity statuses for a single application or single device / user
  12. Step 12 You can jump straight to related dashboards using the quick jump menu at the top of the screen:
    Quickly jump to related dashboards
    Field Description
    Troubleshoot

    Jump to the Troubleshoot Device dashboard for this device.

    Device Details

    Jump to the Device Details dashboard for this device.

    Activity Resource Analysis

    Jump to the Activity Resource Analysis dashboard.

  13. Step 13 You can limit the display of this dashboard using the menus at the top of the window.
    Select the data to display in the dashboard
    Field Description
    Timeframe

    Choose the start time of the data displayed in this dashboard.

    You can access data in this dashboard (retention) going back up to seven days.

    This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page.